Angie Patterson Curriculum Vitae 2016

1. ANGIE PATTERSON
Mobile: 07949 574644 email: angiepatterson@yahoo.com
PROFILE
Professional Executive Assistant/Business Associate with touch typing speed of 50-60 wpm and shorthand
90wpm. Ability to project manage, event co-ordination, control multiple diaries. Prioritise tasks and maintain
attention to detail. Strong team player skills. Delivers projects ahead of schedule. Articulate, personable,
discreet, pragmatic, collaborative and more importantly - a good sense of humour.
EMPLOYMENT HISTORY
Jan 2016 to date
Various temporary Office Manager and Executive Assistant roles
 Temporary Executive PA & Office Manager for a leading design and branding company for frozen,
chilled and ambient food products specifically designed for the airline industry.
o Supervising one Receptionist
o Complex calendar management for Managing Director, Finance Director and Executive
Director.
o Event management
o Arranging global travel inclusive of hotels and taxis
o Dealing with contractors to ensure the office is fully functional at all times.
o Ensuring the Management Company is updated at all times with dilapidation listing.
o H&S review and updates
o
 Temporary Executive PA for a logistics company specialising in the interior design, antiques and fine
arts shipping
o Review and update all H&S
o Issue all staff with new contracts to include complex shift allowancesfor half the workforce
(35)
o Manage MD’s inbox and reply to emails, prioritising and highlighting key emails.
o Assist in relocating second MD in setting up business within New York, dealing with
complicated US and UK visa procedures.
o Assisting both MD’s in running the day to day business and resolving any staffing issues.
Sept 2014 to Dec 2015
Executive Assistant to South Region Director, DHL Global Forwarding
 Anticipate and organise requirements for the Regional Director’s meetings and schedule demands,
including confirming arrangements (time, location, participants), agenda, materialsand travel
logistics. Plan ahead of the Director to ensure the day/week runs efficiently and effectively.
 Manage diariesand assist with email, set up/reschedule meetings, book rooms, manage invitations
and agendas and ensure all parties are fully briefed and informed of the purpose of each meeting.
 Co-ordinate the region, in particular with relation to training required as part of the global change
programme, taking into account multiple shift patterns and ensuring attendance of all employees.
 Support co-ordination of recruitment activity, active leadership activity (employee opinion survey
follow up, appraisals).
 Liaise with others outside the region to ensure that any preparation (powerpoint etc) are prepared in a
timely manner for meetings.
 Undertake ad hoc administrative projects, providing support to the managers’ teams when needed
 Process purchase orders, invoices, expenses in a timely manner.
 Customer Escalations – research and resolve all customer escalations copied/sent directly to South
Region Director (internal and external). Updating the client at regular intervals (via phone and email),
achieving swift resolution.
 Assist with P&L analysis, review prior to sending to Regional Director, investigating any
inconsistencies, resolving them.

2. Mar to Sept 2014
Executive Assistant to Managing Director (Northern Europe), European Property and Investment Director
& Insights Director at REGUS Group Services Limited (maternity cover assignment)
 Co-ordinating diaries, meetings, conference calls and booking facilities for all three Directors.
 Completing complicated multi-destinations travel (Egencia travel tool)
 Assisting the co-ordination of European Commercial Agreements/3rd Party Authorisations/Annual
Reports, ensuring sign offs are quickly turned around (as Managing Director is offsite).
 Daily monitoring of the inbox for Managing Director & Insights Director, prioritising and highlighting
importance.
 Circulating agendas, attending meetings and taking action notes
 Ensuring that the sourcing for the production of the internal communications bi-monthly newsletter
were input within the deadlines.
 Preparing monthly expenses for sign off (3 Managers)
 Preparing slides and working papers for the bi-weekly European Business Reviews
 Reviewing Excel spreadsheets (ensuring macros are protected) prior to sending out to Management
Team
 Working within a team of 6 PA’s (rest of business) covering sickness and holidays specifically for the
Managing Director and Chief Marketing Officer
 Overseeing internal projects (ensuring budgets and resources are in keeping with project plan,
communicating with stakeholders monthly, presenting concerns / updates etc)
 Approving HR requests and finances (via Peoplesoft)
 Raising Electronic PO’s using Oracle PO system
Achievement:
Substantial cost savings on courier and mailing of commercial documents.
Jan – Feb 2014
Executive Assistant to Logistics Director (temporary cover, sick leave) and Group Secretary HOVIS Limited
 Review the Managing Director and the Senior Managers calendars
 Preparation of working papers and slides for weekly executive meetings
 Preparation of working papers and slides for the Customer meetings
 Arrangement of meetings on a daily basis, liaising with internal and external personnel
 Travel arrangements for all through the online travel provider
 Screening the Directors emailsand compiling and maintaining the Action Log (monthly) inclusive of
customer complaints and accidents. Customer complaints were dealt with quickly and escalated to
the Regional Directors to act upon, ensuring follow up was within an 8 hour period.
 Maintenance of team records
 Raising purchase orders and dealing with invoice queries (SAP system)
 Maintaining Directors mileage and expenses(on line system) (collated monthly)
 General office management for the Hovis team based at High Wycombe
 Processing the PDR’s (SAP system) for all of the Directors team, generation, comments and sign offs.
Achievement:
 Logistics Director specifically requested my services if the PA was to have further sick leave.
Aug – Dec 2013
Personal Assistant to Managing Director and Office Manager (Contract), GROHE Limited
 One to one role ensuring that requirements were met at all times.
 Ad hoc personal requirements for her family, travel, restaurant bookings, ideas for activities/parties.
 Managed the Receptionist and Office Administrator.
 Managed the IT and telecommunications (as the IT UK staff member was on sick leave).
 Complex diary and travel management for USA/Germany and UK meetings.
 Supervised Health & Safety, maintained the office, stationery and all events (including training).
 Researched competitor markets for powerpoint presentations to both Managing Director, Chairman.
 Devised more effective reporting spread sheets for Finance and Managing Director.
 Ensured all internal projects were being monitored, with correct stakeholders, budgets, project plan/s
in place with monthly meetings on updates.
 Collaborated with PA to Chairman and VP of Global Sales(one in UK and the other in Germany) and
ensured their travel requirements to the UK, including complex private transportation, were met.
Achievement:
 Managing Director retained my services over a longer period.

3. Jul – Aug 2013
Executive Assistant to Office Manager and Front of House Receptionist (Contract), GXS Limited
 Greeted all visitors with a professional and considerate manner.
 Ensured all cheques were entered into a spread sheet and consolidated at the end of the week, signed
off by finance, banked via internet.
 Assisted Office Manager on health & safety checks, stationery orders, couriers, and maintenance of
the building.
 Communicated with 3rd party suppliers to ensure high standards were met at all times.
 Assisted with any ad hoc requests from employees, meeting rooms, catering etc.
Achievement:
 Achievements were recognised by the Office Manager by increasing the hourly rate and retained my
services over a longer period.
May 2012 - May 2013
Sales Productivity Support Specialist (Permanent), QLIKVIEW, Winnersh
 Worked with the SalesProductivity Team and reported into the Global Sales Productivity Director
 Developed and managed all programme set up and support processes (using pivot tables and lookup
and reference)
 Built, maintained and communicated the sales productivity enablement calendar.
 Supported the Sales Productivity team through administrative capabilities.
 Managed external supplier relationships for Sales Productivity Team.
 First point of contact for programme enquiries and logistics (regarded as an Ambassador).
 Raised PO's against approved SOW's.
 Ensured all programme logistics, venues and general programme/workshop support were delivered to
a high standard.
 Posted programme feedback online on SFDC Chatter.
 Managed schedules, created itineraries and arranged travel and accommodation.
 Interfaced with Senior Directors in creating their presentations using SFDC, Excel pivots/QV
application.
 Tracked projects and their progress according to timescales.
 Drafted, produced and distributed internal and external documents/correspondence.
 Created and produced PowerPoint slides for presentations.
 Assisted on confidential projects as and when requested by the Global Director.
 Organised large internal and external eventsUK, Europe and USA.
 Organised global visas (complex) for Sales Productivity staff.
Nov 2011 - Jan 2012
Assistant Project Lead (Contract), LONZA BIOLOGICS, Slough
 Supported the Manufacturing Director and 5 Project Managers.
 Provided high level project management support.
 Typed up weekly meeting minutes and updated the notes and action logs.
 Created presentations for Senior Heads.
 Imported data into Excel from manufacturing documents, QC and QA systems.
 Assisted with compiling metrics.
 Assisted other departments with administrative projects.
Sep 2010 - Sep 2011
Executive Assistant (Contract), SALESFORCE, Staines
 Executive Assistant to VP Employee Success and VP Finance (EMEA).
 Managed both VP’s calendar, ensured full transparency and effective management of time.
 Managed expense claims for corresponding travel, off-sites and other activities. (Concur and Oracle)
 Managed the scheduling of meetings, booking rooms, securing attendance of invite es and any
associated support (30 plus people).
 Provided ad hoc support on a variety of other activities needed to support the smooth functioning of
the Staines (EMEA) team.
 Participated as a highly trusted and involved member of the EMEA Finance & Strategy Group
 Issued agendas and pre-reading, issuing notes and tasks.
 Business analysis: ensured reports are up to date, researched new types of analysis that not only
enhanced the department but the whole business.

4.  Shared and maintained up to date group information e.g. organisation charts, intranet updates, team
info, etc.
 Managed administrative tasks on internal tools such as expenses, purchase orders, ordering
Telecoms equipment via IT, etc. and provided consistent communication to the team.
 Regularly updated distribution groups/aliases through SFDC (Salesforce.com) Chatter (SFDC internal
tool).
 Set up new starters within Employee Success division, ensured all expectations from a new employee
were met, also assisted with presenting induction programme.
Achievement:
 Promoted from temporary Executive Assistant to Executive Assistant to VP Employee Success and
VP Finance (EMEA) after 3 months.
Jul 2008 – Jun 2009
Customer Suite Manger (Permanent), MISYS INTERNATIONAL BANKING SYSTEMS, London
Achievement:
 Promoted to Customer Suite Manager and reported to the Corporate Solutions Director
 Led a team of 5 Receptionists
 Worked with Heads of Marketing, Customer Services & Sales to ensure their customers received
exemplary service within the business.
 Liaised with high profile clients in the banking world.
 Dealt with clients/customers to promote the products and services.
 Organised numerous successful events within the Custom
 Extensively used the SalesForce.com business analysis tool to update the customer feedback on their
experience.
Nov 2005 – Jul 2008
DCA Process Manager (Permanent), MISYS INTERNATIONAL BANKING SYSTEMS, London
 Promoted to DCA Process Manager reporting to the Commercial Operations Director
Trained global regions on the DCA process (an integral part of sales-contract finalisation)
 Managing Excel reporting attributed to the process
 Presented reports using Salesforce.com on a monthly basis to Regional Sales Directors.
 Led the DCA Process for the SalesOperations in order to streamline and automate approvals process,
in which I was extensively involved in this project: to include the following: process re-engineering,
presentations to the board, beta testing, training sales globally in developing dashboards, working in
conjunction with Axis Methodology Sales Process, project coordinated future investment of SAP and
COGNOS, collated departmental requirements/requests and attended weekly meetingswith SAP to
assist designing the business functions.
Achievement:
 This project finalised a month ahead of schedule
 Promoted to a senior position (DCA Process Manager) due to my stellar achievements.
Apr 2004 – Nov 2005
Executive Assistant (Permanent), MISYS INTERNATIONAL BANKING SYSTEMS, London
 EA to Commercial Ops. Director & Marketing
 Acted as intermediary and firewall for COD.
 Managed a large volume of incoming and outgoing e-mails.
 Efficiently and proactively deal with messages – ensuring matters raised and dealt with at the
appropriate time.
 Maintained and updated on a weekly basis – Contracts spreadsheet.
 Liaised with staff (worldwide) to ensure all contract details were correct.
 Ensured correct signatories for each region.
 Assisted the Marketing Director by managing marketing projects, diary, events and global travel.

5. Apr 2003 – Apr 2004
PA to VP of Solutions Management (Contract), DHL DANZAS LTD, Hayes
2000 - 2003
EA & Training Centre Facilities Manager, GLOBAL KNOWLEDGE LTD, Maidenhead
EDUCATION
St. Peters, Huntingdon
A Level: English Language and English Literature, Biology, Physics
Huntingdon Technical College
RSA: Stage 3 passes in: Typing, Shorthand, Business Studies,
OFFICE/IT SKILLS
MS Office (Excel, Powerpoint, Access)/MS Project/Lync/Skype/Corel WordPerfect / PageMaker/Harvard
Graphics /Lotus Ami Pro/Lotus123/OAG Flight / Page Perfect/Concur (expenses)/ Webex Scheduler/
Trackwise/OfficeTalk (time management tool) Condeco Booking/DMS (Document Managing Sys)/Intuit
Quicken & Quickbooks, QlikView app /Exflow (PO system)Salesforce.com/Oracle PO/SAP Purchase
Order/Business Google Mail (business Hovis)/GeT PO System/Audio typing 50wpm/Copy typing
60wpm/Shorthand 90wpm/ ESI Project Management/Customer Centric Selling attendance & 3 coaching
courses/UK National Air Cargo Security Training Level D (2014), GeT (procurement / invoicing) Egencia (travel
tool), Navision (purchase order tool)