Presented by Alison Spalding, Project Manager, Hertfordshire County Council

1. www.hertfordshire.gov.uk
Hertfordshire HIA Project
Alison Spalding
Project Manager
Integrated Care Team

2. www.hertfordshire.gov.uk
A bit of background …
Two tier authority with
10 district, borough
and city councils
472,000 households
Generally affluent
Generally healthy

3. www.hertfordshire.gov.uk
A bit of background …
Older population
expected to rise by
22% by 2021
Some significant areas
of deprivation

4. www.hertfordshire.gov.uk
A bit of background …
• Research into DFG delivery
• Recognition that BCF changes the relationship
• Commitment from the County to provide Project
Management support, but
• Clear intention to work collaboratively and equally
• Workshops to decide the way forward
• Decision to create a shared, end to end service

5. www.hertfordshire.gov.uk
A bit of background … now …
• Four housing authorities and the County signed up for Go Live
in Autumn 2017, with one further joining in April 2018
• Partnership Agreement and delegation of functions
• Head of Service recruited
• Job descriptions and staff modelling underway
• New processes being mapped and refined
• Financial modelling on-going as the Project develops
• Contractor framework being procured

6. www.hertfordshire.gov.uk
What has worked well…
Be clear about what you want
Understand where everyone is coming from
Make sure everyone is invested
Choose your Project Sponsor and Project Lead well
Dedicated Project Management resource

7. www.hertfordshire.gov.uk
The Project
Group
Housing
authority
partners
OT
Services
HCC
Meets monthly
Operational level
‘Day to day’
decision making
Chaired by the
Project Lead
Subject
Specialist
Finance
and
Resource
Project
Sponsor
WS Leads

8. www.hertfordshire.gov.uk
The HHIA Board Housing
authority
partners
Head of
Service
AD
Provider
Services,
HCC
Strategic direction and
decision making
Quorum of two thirds
attendance
Reserved Matters: Budget;
new entrants; Service Plan;
dissolving the Partnership
Review performance and
financial matters
Guests /
expert
advice

9. www.hertfordshire.gov.uk
Meeting
needs more
effectively
Creative
use of
DFG
Improved
customer
journey
Shared Vision

10. www.hertfordshire.gov.uk
What has worked less well…
Differences of opinion and experience
Misunderstanding of roles
Not getting the right people on board at the right time
Getting people to do what they need to
Trying to run before we can walk

11. www.hertfordshire.gov.uk
Top tips for success…
Shared vision that meets all partners’ needs
Clear plans in place, and direction of travel
Excellent support from Project Lead and Sponsor
Get real investment from all parties
Getting the right people on board at the right time
Accept that not everyone is at the same place
Openness – honesty – trust

12. www.hertfordshire.gov.uk
What next…?
Handing over to Business as Usual
Better engagement with health, housing providers
and third sector partners
New schemes and creating opportunities for growth
Working with and supporting other services
Understanding ‘market’ trends and gaps in provision
Business improvement and best practice