Angela McCollum has over 15 years of experience in mortgage lending and financial services. She has held roles as a mortgage modification processor, senior operations specialist, mortgage loan processor, and broker price opinion coordinator. Her experience also includes contract support, geospatial analysis for the U.S. Army, and she holds a B.S. in Finance.
1. ANGELA MCCOLLUM
627 Castaways Street NE
Palm Bay, FL 32907
(321) 759-2340
angelamcco@yahoo.com
EDUCATION
B.S.-Finance, University of Alabama Huntsville .
Additional Skills
Excellent communication and analytical skills. Detail oriented. Ability to work independently or in a team environment.
Self-starter with strong organizational and computer skills. Proficient in MS Office and documentation databases.
Held a Top Secret SCI clearance while serving in the U.S. Army.
WORK EXPERIENCE
Wingspan Portfolio Advisors (formerly Chase Bank)
Mortgage Modification Processor - 6/2011-10/2014
Managed pipeline of borrowers in the mortgage assistance review process.
Responsible for assisting borrowers that were having a financial hardship apply for mortgage assistance and find a
foreclosure alternative.
Answered borrower’s questions and advised of guidelines and procedures to apply for a forbearance plans, loan
modifications, deed in lieu and short sales.
Reviewed borrower documents for completeness and ensured that they met underwriting guidelines.
Prepared files for underwriter review.
Advised customers and authorized third parties of the mortgage assistance review decision.
Handled inbound and outbound calls from a high volume call queue.
Award of Excellence for 100% quality June 2012.
Senior Operations Specialist – 2/2010-5/2011
Team Lead of eight senior loan processors.
Assigned and managed processor’s workflow.
Answered questions and coached team members and ensured assigned work assignments were completed correctly.
Assisted with revision of department procedure documents.
Prepared agenda for weekly team meetings.
Crossed-trained less experienced loan processors to ensure proficiency in all department functions.
Advised bankers and customers on processes and procedures to open appeals for blocked HELOCs.
Processed customer appraisals, credit reports and income documents.
Pulled credit reports and prepared for review by underwriters .
Communicated underwriting decisions both verbally and in writing to customers and bankers.
Top Performer April, May, June, August and September 2010.
Employee of the Month April, June, August and September 2010.
Promoted to Team Lead after nine months as a senior loan processor.
Fiserv Lending Solutions
Broker Price Opinion Assignment Coordinator – 3/2008-2/2009
Recruited, established and maintained relationships with external agents nationwide to complete broker price
opinions.
Assigned broker price opinions to agents.
2. Negotiated fees with agents to ensure company profitability.
Made outbound calls to agents to ensure BPO orders were confirmed and completed in a timely manner.
Answered inbound calls from agents asking for assistance on BPO orders or assistance accessing the website.
Monitored and managed agent performance.
Employee of the Month September 2008.
Received Elite Award for Excellence, Leadership, Integrity, Teamwork and Enthusiasm November 2008.
Mortgage Loan Processor – 2/2009-12-2009
Assisted mortgage processor with ordering appraisals, t itle commitments, mortgage payoffs and homeowner's
insurance.
Requested sales contracts and closing agent information from real estate agents.
Reviewed title commitments and appraisals.
Tracked loan progress using Excel.
Atlantic Mortgage Services, Inc.
Mortgage Loan Processor – 1/2003-2/2008
Processed mortgage loan applications according to established FNMA, FHLMC, FHA and VA underwriting
guidelines.
Processed construction to permanent mortgages, ordered required compliance inspections and ordered and tracked
construction draws.
Submitted and tracked loans, gave status to customers, supported manager and loan officers.
Uploaded mortgage loan applications to DO and LP for approval.
Collected and analyzed all information necessary to process the mortgage loan application including income
documents, asset documents, appraisal and title commitment.
Opened loan files, pulled credit reports and entered application information into mortgage loan software.
Completed verifications of employment and verifications of deposits.
Submitted all collected information to underwriter.
Ensured compliance was met for state and federal laws and bank lending policies , including GFE, TILA, RESPA.
Ordered and reviewed title commitments, appraisals and homeowner’s insurance policies.
Coordinated loan closings with all parties.
Pulled loan closing documents and ordered loan funding.
Explained disclosures and closing documents to customers.
Ensured accuracy of all documentation.
Reviewed and shipped closed loan files and cured file deficiencies.
Contacted HOAs to complete HOA questionnaires and to obtain budget and by -laws.
Reviewed documents to ensure HOA met the guidelines of the inves tor.
Compiled and maintained Excel spreadsheet showing closed loans and fees collected.
Maintained relationships with customers and business partners.
Resolved any issues that arose during the loan process and after loan closings via email, telephone and in person.
Maintained open communication with loan officers and other office personnel to ensure the loan process flowed
smoothly.
Performed notary services as required.
Site Service Corporation
Contract Support Assistant - 7/2000 – 5/2002
Supported the contracts department.
Responsible for draft ing, negotiating, executing and managing maintenance contracts for more than 2000 remote
BellSouth facilities within four states.
Drafted and managed requests for proposals (RFPs), performed vendor financial stability analyses and drafted all
provisions associated with contracts for grounds and facility maintenance.
Actively managed contract performance to ensure subcontracted services were provided in accordance with contra ct
3. obligations.
Position required extensive use of Microsoft Excel and Access.
U.S. Army
Geospatial Analyst – 4/1992-4/1996
Performed Imagery Analysis and interpretation in support of Joint Intelligence Center Pacific (JICPAC).
Held a top secret (TS/SCI) clearance.