1. Angela C. Chichester COS, CAM
7004 Lanham Lane • Fort Washington, MD 20744 • H 301-248-8589• C 202-491-8879 • capriceangela@yahoo.com
Property Management Qualifications
More than 18 years of managing large assets A-B-C communities, ensuring profitability and developing strong
resident relationships. An accomplished leader that is repeatedly recognized for outstanding performance,
exceeding goals, internal development for promotions and generating new revenues. Proven ability to save costs and
grow revenue through analytical thinking and financial management as well as maintenance management, contract
negotiation, and vendor relations.
PROFESSIONAL EXPERIENCE
General Manager
AIMCO Properties: Foxchase Apartments/Key Towers 2014-Present
Alexandria, VA
Oversee a portfolio of two communities totaling 2253 apartment homes. One being Amico’s largest asset. Revenue
of 36 million per year, Foxchase of Alexandria which contains 2113 apartments combined with a conventional and
affordable component. The second is Key Towers a High Rise in the heart of Alexandria with 140 apartments.
Responsible for increasing Net Operating Income (NOI) and maintaining the physical asset for quality living.
Additionally, serves as the immediate supervisor for Thirty plus (35) employees including 7 managers. Other duties
and responsibilities include, but are not limited to, the following:
• Delegates and executes monthly goals with the Resident Relations staff, Leasing staff, Accounting staff,
Affordable Community Manager staff and Maintenance staff.
• Work with Director of Operation and Director of Quality Services to ensure we are obtaining the best cost to
manage the daily operation of the property, as will as any capitol projects.
• Maintains daily occupancy competitive with and above market averages
• Reviews and executes monthly goals with the leasing and maintenance staff
• Maximizes occupancy by generating and closing qualified traffic while promoting resident retention
• Supervises the accounts receivable department by collecting rent payments targeting delinquencies at 2% and
below.
• Resident Retention maintained at 60% and above month over month
• Achieved Community Audit Compliance. Achieved Affordable HUD REAC inspection after failing scores for
the past 6 years. We achieved a passing 83 on my first inspection after taking over the property for under less
than a year.
• Oversee the process of the renewals to ensure we are renewing at 60 percent or above.
• Review master budget and declining budget daily to ensure we stay with set budget numbers.
Key Accomplishments:
• Improved occupancy rate from 92% to 97.5% by consistent and effective out reach, improving team
moral, improving property’s appearance adding additional landscaping.
• Internal/external promotion: Two Leasing Consultant to Leasing Managers, one Leasing Consultant to
Community Manager, One Assistant Manager to Community Manager, One Resident Relation
Manager to Community Manager, Community Manager to General Manager and to Service
Technician to Service Manager all accomplished by consistent training and development,
constructive criticism, team building workshops, trusting by verifying compliance and strong
accountability. All while leading by example.

2. Community Manager
AIMCO Properties: Westchester Towers 2014-2014
College Park, MD
This community is 18 levels High-rise offering 303 combined 1,2 and 3 bedroom apartment homes. I took over as
the CM of the property in February of 2014 with occupancy of 92.5 and as of September 2014 the community is
operating at 98.0 percent occupancy. I develop and manage a team of 3 office staff and 3 maintenance staff.
Maintain day-to-day operation of leasing productivity, marketing outreach as well as resident retention, rental
collection, late fees and legal procedure as well as eviction process and property delinquency. The communities’
delinquency is less than 1 percent each month. Maintain month end reports as well as forecast and reforecast yearly
budget as needed.
Area Community Manager
Concierge Management: The Communities At Arbor Vista 2013- 2014
Adelphi, MD
This community is built up of three separate entities Arbor Vista, Sienna Creek and Sienna Garden. I develop and
maintain all three budgets as well as hire, train, develop and manage 15 employees and 3 police officer in and all
facets of operation at a B rated garden style property comprised of 675 units with resort style swimming pool.
Newly renovated in 2009. Maintain day-to-day operation of leasing productivity, marketing outreach as well as
resident retention, rental collection, late fees and legal procedure as well as eviction process and property
delinquency. Maintain month end reports as well as forecast and reforecast yearly budget as needed. Maintain
property budget occupancy of 95% by consistent outreach and renewal captivity.
Key Accomplishments:
• Reduced operating costs 6% by effectively negotiating with two major service providers to win more
favorable contracts
• Improved occupancy rate from 92% to 95% by improving property’s appearance and adding additional
landscaping. Updating property advertising to target proper traffic.
• Consistent focus on outreach and resident retention
Community Manager 2010-2013
Grady Management: Belcrest Plaza Hyattsville, MD
Hire, train, develop and manage 15 employees and 28 watch officer in and all facets of operation at a C rated garden
style property comprised of 783 units with resort style swimming pool. Planning and composing to start in May of
2011 redevelopment of property. Development of the three phase’s new project will consist of 2600 plus units upon
completion. Control a $3.0 million budget and generate $8.7 million in revenue yearly while forecasting and
optimizing opportunities for new marketing prospects. Maintain day to day operation of leasing productivity,
marketing outreach as well as resident retention, rental collection, late fees and legal procedure as well as eviction
process and property delinquency. Maintain month end reports as well as forecast and reforecast yearly budget as
needed. Maintain property budget occupancy of 95% by consistent outreach and renewal captivity.
Key Accomplishments:
• Reduced operating costs 8% by effectively negotiating with two major service providers to win more
favorable contracts
• Improved occupancy rate from 92% to 95% by improving property’s appearance and adding additional
landscaping

3. • Consistent focus on outreach and resident retention
• Maintain property expenses and focus on reducing by 2% of budget.
Property Manager 2006- 2010
Camden Properties: Camden Russett Laurel, MD
Hire, train, develop and manage 7 employees in and all facets of operation at a B rated garden style property
comprised of 426 units, fitness center, storage units, resort style swimming pool and business center. Control a $1.9
million budget and generate $6.7 million in revenue yearly while forecasting and optimizing opportunities for new
marketing prospects. Maintain day to day operation of leasing productivity, marketing outreach as well as resident
retention, rental collection, late fees and legal procedure as well as eviction process and property delinquency.
Maintain month end reports as well as forecast and reforecast yearly budget as needed. Maintain property budget
occupancy of 95% by consistent outreach and renewal captivity.
Key Accomplishments:
• Reduced operating costs 10% by effectively negotiating with two major service providers to win more
favorable contracts
• Improved occupancy rate from 90% to 96% by improving property’s appearance and adding additional
landscaping
• Maintain property expenses and focus on reducing by 5% of budget.
Property Manager, 2000-2006
Morgan Properties: Chase Ridge Apartments Silver Spring, MD
Provided property management to a 530-unit garden style community comprised of 9 employees. Managed tenant
relations as well as leasing occupancy and staff training. Meanwhile oversee the management of processing payroll,
accounts receivable, and implementation of resident retention programs. Maintain month end reports as well as
budget over view. Reviewed and worked with Regional Facilities Director on properties capital projects as well as
supported and oversaw property Service Supervisor in daily maintenance needs.
Key Accomplishments:
• Improved occupancy rate from 90% to 95% by improving property’s appearance and adding additional
landscaping.
• Hire and train staff to meet property goals
• Consistent outreach and resident retention
SKILLS & DEVELOPMENT& AWARDS & CERTIFACATIONS
Microsoft Office Suite (Word, Access, Excel, Outlook and PowerPoint), Rent Roll 2000, Yardi, Onesite Real Page,
LRO Pricing, Jenark and Yieldstar Pricing, Camden University Graduate, Handy Trac Key System, Certified
Occupancy Specialist (COS) Certified Apartment Manager (CAM) pending exam
Awards:
2008 Community Award for Expense Control
2009 Community Award for Renewal Percentage
2009 Recognition for Beating Budgeted Expense Control by 8.5%

4. 2009 Community Silver Dollar Award for Excellent Property Growth