1. • Diploma: BLP (Business Leadership Program), Duke Corporate Education. Atlanta, GA. USA / Jun 2017
• Diploma: Basics of Supply Chain Management and Master Planning of Resources. Universidad Autonoma de Ciudad
Juarez. Mexico. / Jun 2003
• B.S. Industrial Engineering and Manufacturing Systems. Universidad Autonoma de Ciudad Juarez. Mexico. / Jul 1999
• PSB - Product Safety Representative (VW Institute)
• VDA 6.3 Certified Auditor; certificate P-6.3-1603-B-12154
• Internal auditor ISO/TS16949:2009-ISO14001:2004-OHSAS18001:2007, registro STPS: ROCL810923CD8-0005
Quality Coordinator / Customer Care 01/2016 to present
AUTOMOTIVE LIGHTING (MAGNETI MARELLI) Juarez, Chih.
• Coordinator for Honda Accord after start of production to improve the Quality Scorecard from 2018 to date.
• Coordinator for external and internal containment activities to protect the Customer (VW Passat, Tiguan 2016 to 2017).
• Work with multi-disciplinary teams to document corrective actions using 8 disciplines (8Ds), Ishikawa and 5 Why's
methodologies, upload corrective actions KPM for VW Customer in B2B portal.
• Responsible to analyze warranty rejections, reading schematics and blue prints.
• Manage PDCA for internal and external issues for closure.
• Manage Quality Engineer and Quality Auditors.
• Product Safety Representative (PSB) for VW and AUDI programs, training to all personnel for Formel Q requirements.
Major accomplishments:
• Reduction of A and B Rank complaints Jan-Nov 2018 from 22 to zero Dec-Mar 2019 for Honda Customer.
• Reduction of total complaints from 20 in 2016 to 1 in 2017.
• Process stabilization and PPMs reduction from 2016 of 45,000 to 50 PPMs in 2017
• VW Chattanooga de-escalation to Level 0 due to Quality improvement and dimensional stability in 2017.
• New programs quality stabilization after SOP.
Customer Satisfaction Engineer 05/2014 to 01/2016
NORMA GROUP Juarez, Chih.
• Customer relations and corrective actions leader, using 8 disciplines or Customer formats.
• Responsible of programming and visit Customer due to quality or business strategy.
• Approve external sorting activities at Customer locations.
• Access to Customer portals and document uploads (CUMMINS, FORD, CHRYSLER, GM and other non-automotive Customers).
• Support to supply chain for delivery corrective actions.
• Facilitate corrective actions work shops to different areas of the organization including US teams.
Major accomplishments:
• Improved overall Customer satisfaction, on time closure of 8Ds in 2015, from backlog of 40 open Customer claims in 2014.
• Quality de-escalation level with CUMMINS turbo engines in 2015.
• Enable several departments of the organization to generate their own corrective actions due to internal defects.
ANGEL ABDEL FLORES LOZANO
C: +52 1 (656) 626-5424 / angel8661@yahoo.com
Summary
Experience in Automotive Industry, Business Process Outsourcing and Electronics with more than 20 years working in
world class and high volume service and manufacturing environments. Worked in different areas Production Control,
Manufacturing, New Projects Implementation, Customer Service, Quality Engineering / Supervision and Quality
Management. Product experience in photometry, injection molding, steel stamp, automotive leather, electronics and
business outsource.
Always in pursuit of continuous improvement.
Certifications
Education
Experience

2. Quality Engineer 06/2011 to 05/2014
EAGLE OTTAWA Juarez, Chih.
• Accuracy validation of new programs launch with APQP team.
• Responsible for documentation and process compliance in production area.
• Corrective actions leader using problem solving techniques, 8 disciplines, 5 Why's, Pareto charts, Fishbone and trend charts.
• Access to Customer portals and document uploads (FORD, CHRYSLER, GM and other non-automotive Customers).
• Update to Control Plan, work instructions, forms, generate and quality alerts.
Major accomplishments:
• Achieved quality improvement of Thailand cutting location (Customer Scorecard and external PPMs), best practice
sharing and process standardization from Juarez Plant; support from September to December 2013.
• Safe launch of new critical Customers Mercedes W205 and BMW F15
• Maintain the ISO/TS16949 re-certification in 2014.
Insurance Agent / Advisor 05/2008 to 06/2011
GRUPO NACIONAL PROVINCIAL Juarez, Chih.
• Goal to accomplish the monthly sales goal.
• Professional insurance advisor: life, health, home and automotive insurance.
• As July 2010 over $1.7 million sales in personal account.
• Two times Congress winner Mexico and Monterrey.
• Met productive goals.
Quality Manager 05/2004 to 02/2008
GENERAL ELECTRIC / GENPACT Juarez, Chih.
• Quality calibration with Customers and Corporate.
• Leader on corrective and preventive actions using 8Ds, 5 whys, Ishikawa and Control Charts.
• Leader and mentor to Lean, responsible for results of Green Belts and Black Belt DMAIC projects.
• Responsible for SixSigma support to over 600 associates.
• Develop quality systems, create a measurement system and document all processes using the Business Process Management
System (BPMS).
Major accomplishments:
• Mentor of BB Project with impact of $260K USD in 2007; using Value Stream Mapping with positive financial
impact to Customer.
• Reduce Customer complaints by 80% from 2004 to 2005.
• Two times highest score in Quality Deployment.
Field Quality Engineer 02/2001 to 05/2004
EAGLE OTTAWA Juarez, Chih.
• Trainer on Leather courses to Customers and all personnel.
• Customer negotiation at Management level: Quality, Materials, Idle Time and Service Charges (US, Canada, Juarez and Mexico).
• Team leader in 8 disciplines, 7 steps, SPC and actions plan methodology
• Responsible for QC department on absence of Quality Manager (APQP meetings, Program Launches and QA Supervisors
and auditors).
Major accomplishments:
• External Quality improvement in Mexico, US and Canada customers; PPMs reduction from 30 to 50%.
Project Engineer 04/1999 to 02/2001
EDM DEL NORTE Juarez, Chih.
• New projects implementation.
• Responsible for a Safe Start of operations and Setup Quality Controls (SPC, R&R and Capability Studies).
• Documents creation: work instructions, training manuals, specifications and visual aids.
Major accomplishments:
• Maintain high profit using Lean tools.

3. Production and Quality Leader
• Customer service.
• Personnel administrator (20 operators and 1 supervisor).
• Develop a Quality assurance based on Business Process Management.
Major accomplishments:
• Improve Quality indicators.
Production Supervisor
• Responsible of personnel administration.
• Responsible for quality indicators.
Major accomplishments:
• Improve production performance.
Production Control Assistant
TOTOKU ELECTRONICA Juarez, Chih.
• Meeting Chairman with production, engineering, and sales departments.
• Program and adjust the weekly production plan based on Customer demand and current capacity.
Major accomplishments:
• Improve shipping adherence.
Spanish: Native language. - English: Read, written and spoken.
• Formel Q (VW Institute) • KPM corrective actions training (VW Institute)
• Building Essential Leadership Skills BELS (US) • Statistical Thoughts and Tools for Process Improvement ITESM)
• GE Black Belt Training (MX) • Negotiation Training; Kellogg School of Management (US)
• Effective Negotiation; Karras (Guadalajara, MX) • Business Process Management System GE (MX)
• Team Leader / Enabler • Responsible
• Used to work based on results • Builder of good Customer relationship
• Values / Discipline • SixSigma process administration
• Self motivated • Fast learner
Core Strengths
Languages
Training