1. ANDY A MALIK
5100 Woodmere Dr ■ Centreville, VA 20120 ■ (703) 895-0823 ■ AndyAMalik@hotmail.com
SUMMARY
Upcoming George Mason University graduate with experience selling, managing and troubleshooting
technology products for a well-known retail business. Seeking opportunities to leverage a combination of
technology, and business management skill sets in a technology related role.
PROFESSIONAL EXPERIENCE:
Batteries Plus Bulbs Fairfax, VA
Master Technician/Senior Sales Rep 2010 – Present
Provide in-depth knowledge and expertise of over 500 battery and lighting related products as
well as servicing a variety of consumer electronics
Interview customers and assess technology needs. Make recommendations for specific products
to meet customer criteria.
Diagnose problems with consumer tablets and mobile phones and provide services such as water
damage cleaning, screen replacement, charging port replacements, and button repairs.
Set up and manage corporate accounts for bulk purchases and renewals utilizing counterpoint
POS system
Provide technical and customer service on job training to new sales staff as well as shadowing
new employees as they perform newly learned tasks.
Execute weekly and monthly inventory management duties.
Bed Bath & Beyond Gainesville, VA
Sales Associate 2009 – 2010
Provided a high level of customer service on all aspects of the company
Labeled and stocked merchandise in an efficient manner
Assisted with quality assurance on merchandise pricing adjustments
Trained new employees on all aspect of the sales position
Performed transactions utilizing cash drawers as well as customer payment tools
Special training in bridal consulting, involving leading customers through wedding registry
process, wedding package options and overall product knowledge.
Once Upon a Child Manassas, VA
Assistant Manager / Customer Service Rep 2004 – 2009
In charge of buying new and used inventory from customers and negotiating prices on over 200
children related products
Assisted with all employee management responsibilities including hiring, training and paying wages
and termination
Performed store opening and closing duties including financial reconciliation
Provided expert advice on merchandise inquiries
EDUCATION:
Fairfax, VA
George Mason University 2011 – Present
Currently pursuing Bachelor of Science in Psychology
Expected Graduation date, May 2015
2. Obtained letters of acceptance to Dean’s List from Summer 2014 - Spring 2015
SKILLS AND QUALIFICATIONS:
Trained master technicians of mobile device repair
Great organizational and time management skills
Proficient with Microsoft Office suite 2010, 2013 including data modeling in Visio and Excel
macros. Basic experiencing with Java programming language
Excellent communication and interpersonal skills
Quick learner, extremely goal-oriented, innovative and can easily adapt to new situations
Bilingual: Urdu and Hindi
Works effectively as a team member, a leader, and independently