Andrew Jeans has over 20 years of experience in retail management and sales, currently working as a Regional Business Development Manager for Cruise sales at Thomson Holidays. He has a proven track record of exceeding sales targets, developing high-performing teams, and innovating new strategies. In his spare time, he enjoys spending time with his family, watching and playing football, and traveling.

1. Andrew Jeans
Mobile: 07812974367 Email: andrewjeans01@hotmail.com
Address: 13 Valley View, Cefn Hengoed, Hengoed, CF82 7JG
A committed and highly focused Retail Manager with a comprehensive knowledge and
understanding. Currently responsible for managing a retail store and execution to targets set
by head office, whilst motivating and developing a sales team, covering regional sales
management, building relationships with 3rd party suppliers to ensure business goals and
customer satisfaction is met. Highly adaptable to change and have been recognised within
my current organisation for the creation of innovative ideas on new ways to sell resulting in
record highs and have further assumed responsibility as Business Development Manager
focusing on regional cruise sales, managing global events, driving and coaching the regions
shop managers to ensure supplier satisfaction and business strategy is achieved.
2006 – 2009 Management Access Programme
Level 2 & 3 (Regional Manager)
1997 – 1999 Going Places Trainee Travel Advisor
NVQ Level 2 & 3 Travel & Tourism
1992 – 1997 Glan Ely High School
Achieved GCSE:
English
French
Mathematics
Double Science
Leisure & Tourism
Media Studies
Nov 2013 – Present Thomson Holidays (TUI Group)
Position: Regional Business Development Manager Cruise
 I plan and execute an annual Cruise plan in line with company expectations.
 To make sure I deliver all Cruise KPI targets for my region with effective communication
and commercial focus.
Education
Work Experience

2.  To plan 2 successful Cruise events in my area maximising the stores existing databases
and new to cruise customers.
 I am a role model for my region with my extensive knowledge I have gained through
proactive learnings.
 I manage and coach my piers to deliver excellent cruise results through leading and
developing them.
 Manage relationships with multiple cruise suppliers using their investment to gain the
most in return,
 I have excellent Commercial Acumen and can run on a tight budget and still get the best
out of my people through my Leadership skills.
 I am recognised for my innovation and business transformation of the cruise business in
South Wales and in the Final 3 for the Annual recognition awards for the whole of TUI.
 I always looking for new and innovative ways of selling and deliver that through my
teams.
 I regularly conduct Trainings and managers meeting to deliver key trainings and key
communication surrounding my role and how my piers play their part.
Retail Sales Manager – Merthyr Tydfil 2008-Present
 Effective leadership of the Merthyr Tydfil store and sales team.
 I set out clear targets and expectations to my people to maximise my results.
 I have a clear plan in place to deliver all my KPI targets in line with company strategy
 I lead the way with customer service in my store and its always my number one priority
for us to build success and more importantly retention.
 Responsible for Coaching and developing my team to ensure they are focused and
motivated for the task ahead and develop in their roles.
 I regularly buddy new Manager as seen as a senior manager to help them start and
flourish in their new career.
 Work closely with my PNL on a monthly basis and produce and deliver a commercial
plan on my priorities to make my store as profitable as it can be.
 I make sure my store is operationally efficient in line with company expectations
 Successful day to day running of my store including Hr responsibilities, Sickness Absence
cover, Rotas, Discount budgets and profit margins.
 Excellent commercial acumen and can spot and identify opportunities to grow my
business.
 Keen negotiator with major suppliers to source funds to further improve my store giving
the supplier a return on investment.

3. 2007 – 2008 Thomson Holidays (TUI Group
Position: Retail Sales Manager – Aberdare & Port Talbot
Achieved a promotion due to my performance in the Aberdare shop
to simultaneously managing both Aberdare and Port Talbot stores as
a town ship role. Responsibilities remained the same as in Aberdare
but successfully achieved two sets of targets and turned Port Talbot
store from a loss making store to a profit making store.
2004 – 2007 Thomson Holidays (TUI Group
Position: Retail Sales Manager - Aberdare
Responsibilities include successful day to day management of the
store, compliance with health & safety, quality and customer
satisfaction. Investing time in my team to pass on my experience and
knowledge to allow them to progress and exceeding business goals.
2001 – 2004 Thomson Holidays (TUI Group)
Position: Assistant General Manager Foreign Exchange And
Administration
Responsibilities include management of both sections working with
both team managers to ensure we were receiving the best
performance out of both teams. Regularly conducting management
meetings to review performance, development needs, provide
coaching, ensure foreign exchange targets were met including growth
target yoy and the whole team consistently delivered on the service
strategy.
2001 – 2001 Thomson Holidays (TUI Group)
Position: Team Manager – Cardiff Superstore
Responsibilities include managing a worldwide and specialist sales
team, using my experience and knowledge to develop the team within
a specialist area and to motivate team and encourage effective
delivery on business set targets.
2000 -2001 Thomson Holidays (TUI Group)
Position: Travel Advisor – Cardiff Superstore
Key responsibilities included holiday sales and extras, achieving
targets set by manager, customer satisfaction on occasion dealing
with high rate customers, trying to calmthe situation, offer a friendly
voice to aid where possible and expend my skill sets to progress
further

4. In my spare time I enjoy spending time with my Wife and son. I also enjoy watching and
occasionally playing football, Traveling and exploring different countries.
Reference: Stacey Hurcombe, Thomson Holidays (TUI Travel Group)
Email: Stacey.hurcombe@thomson.co.uk
Tel: 07944874213
Activities and Interests
Additional Information