1. Andrew Kaplan
57 Marco Dr. West Warwick, RI 02893
401-837-8408
kaplan71@verizon.net
Profile Summary
 UNIX, Windows, and Citrix Server administrator
 Microsoft SQL Server 2008, 2012 Database administrator
 Sendmail e-mail server administrator
 Apache webserver administrator
 JoomlaContent Management System administrator
 Windows, Linux, and Macintosh desktop software and hardware support technician
 Document and catalog procedures for daily and mission critical operations
 Proactive approach has resulted in maintaining a 99.999% uptimefor mission critical systems.
 Possess excellent interpersonal, analytical, and organizational skills
 Excels within a highly demanding environment where leadership, teamwork, and knowledge are the
keys to success.
 An effective team member and project manager with the skills necessary to direct, train, and motivate
staff to its fullest potential.
_____________________________________________________________________________________________
Employment
Massachusetts General Hospital – Radiation Oncology Department 2001 – Present
Systems Manager
 Installed and configured physical and virtual Microsoft Windows 2008, and Windows 2012 fileservers
 Installed and configured physical and virtual Microsoft SQL Server 2008, Microsoft SQL Server 2012
database servers.
 Installed, configured, and troubleshooted various network issues including system network
configuration, network share access, authentication, and printer accessibility.
 Installed and configured HP-UX, RedHat, Ubuntu, Knoppix and SuSE systems in variety of roles
including NIS, NFS, SSH, MySQL, Apache, and Samba servers as well as live recovery systems.
 Installed and configured Windows Hyper-V, Vmware ESXi, Vmware Workstation, and Oracle
Virtualbox environments.
 Installed and configured Nagios application to monitor and report problems with file systems and
services on department servers.
 Installed and configured HP Insight Manager application to monitor and report problems with
hardware components on department servers.
 Established JoomlaCMS server-based Docman knowledgebase to have procedures readily available
for troubleshooting and routine maintenance tasks.
 Instituted HP Data Protector three tier backup and archive system to facilitate short and long term
patient data retention and on-demand restoration.
 Installed and configured archive LAMP server which enables administrators to quickly search and
retrieve patient data from backups dated from 2000.
 Created disaster recovery plan for mission critical systems.
 Installed and configured Samba server to facilitate software installation via network shares, and serve
as an application license server, as well as web server for backup job tracking, and printer monitoring.
 Installed and configured ApexSQLlog monitoring system for Microsoft SQL Server databases.
 Implemented full backup and recovery model for databases used by a mission critical treatment
planning application by deploying MaintenanceSolution.sql scripts.
 Installed and configured OCSInventory tracking system for mission critical and other systems.
 Instituted LogAnalyzer central log server for more effective monitoring and troubleshooting of
system log files.
 Built, updated, maintained, and monitored external department Sendmail/DoveCot e-mail server
including prevention of frequent crack attempts.

2.  Built, updated, maintained, and monitored department Apache webserver and Joomlacontent
management system.
 Implemented Acronis software backup and recovery solution for Vmware ESXi virtual machine
platform.
 Established Clonezilla hardware platform to facilitate the deployment of multipleapplication servers.
 Installed and configured Shavlik patch management server for periodic installation of Microsoft
security patches on department Windows servers.
Highlights
o Took the lead in recovery of servers, and the resumption of services to the department after
a catastrophic flood destroyed a majority of the systems within the server room.
o Volunteered and effectively assumed new responsibilities when needed.
o Successfully installed critical software patches on mission critical systems.
o Updated backup software to newer versions.
o Deployed, configured, and maintained workstations for treatment planning systems.
o Implemented hospital approved security measures on department web server and content
management system.
o Prevented unauthorized access into external department e-mail server using effective
intrusion detection and firewall configuration.
o Volunteered to play the piano on a weekly basis for patients receiving cancer treatment.
Atlantic Associates 2000 – 2001
Independent Contractor
 Migrated business from Novell NetWare 5.x to Windows 2000 server environment.
 Provided Help Desk support for routine troubleshooting of desktops.
 Installed and configured Microsoft Small Business Server 4.5
 Installed and configured WatchGuard small office, homeoffice firewall.
 Installed and configured Active Directory test environment for Microsoft Exchange e-mail
Education
Master of Arts in History 1994
Providence College, Providence Rhode Island
Certifications
Microsoft Certified Solutions Associate (MCSA) – Windows Server 2008
Microsoft Certified IT Professional (MCITP) – Server Administrator Windows Server 2008
Microsoft Certified Technology Specialist (MCTS) – Windows 7 Configuration
SQL Server 2008 Implementation
Windows Server 2008 Infrastructure
Windows Server 2008 Active Directory
Citrix Certified Administrator (CCA) – XenApp Server 6.0
Novell Certified Network Engineer (CNE) – NetWare 3.x, 4.x, 5.x
CompTIA A+ Certified Technician
Hobbies and Interests
Music – piano playing, singing
Sports – weight training, martial arts
Social Activities – Worshipful Master of Freemason lodge