A great presentation delievered at New Horizons by Metrics That Matter Founder Kent Barnett

1. Optimise Learning Impact Kent Barnett CEO KnowledgeAdvisors, Inc. www.knowledgeadvisors.com

2. Talent Development Optimization September 10, 2010 2 © 2010, KnowledgeAdvisors

3. Get the Red Out!!!

4. Talent Investment Paradox September 10, 2010 4 © 2010, KnowledgeAdvisors Triple-digit Returns vs. Double-Digit Waste

5. The Promise of Talent Measurement September 10, 2010 5 © 2010, KnowledgeAdvisors +15% Organizations that measure talent investments* S&P 500 *Source: McBassi & Company. Based on companies that use Metrics that Matter®

6. Talent Development Processes Compensation and Benefits Employee Satisfaction Employee Engagement Work/Life Balance Workforce Diversity On-boarding L&D Coaching Knowledge Mgmt Performance Appraisal Succession Planning Leadership Development Competency Assessment Forecast Workforce Requirements Recruit, Select, and Hire International Assignment Mobile Workforce Employee Turnover PERFORMANCE ENGAGEMENT LEADERSHIP TALENT LEARNING & DEVELOPMENT RECRUITING

7. Three Levels of Measures September 10, 2010 7 © 2010, KnowledgeAdvisors Pillar level measures Recruiting L&D Talent Leadership Engagement Performance Efficiency Effectiveness Efficiency Effectiveness Efficiency Effectiveness Efficiency Effectiveness Efficiency Effectiveness Efficiency Effectiveness Process level measures Organizational level measures of outcomes

8. Predictive Analytics – Identify the Story and Forecast 10-Sep-10 © 2009, KnowledgeAdvisors 8

9. Align Human Capital Strategy - Break Down Silos September 10, 2010 9 © 2010, KnowledgeAdvisors

10. Human Capital Dashboard to Visualize These dimensions provide measurement touch points for each of the key stages of the employee lifecycle as shown in the graphic at right Organization performance Recruiting Learning & development Leadership & succession Talent management Employee engagement 10-Sep-10 © 2009, KnowledgeAdvisors 10

11. Data Management September 10, 2010 11 © 2010, KnowledgeAdvisors CRM/ ERP LMS Corporate BI Human Capital BI Assessment Survey Talent Mgmt HRIS

12. Three Components of Business Intelligence September 10, 2010 12 © 2010, KnowledgeAdvisors

13. Advancing Measurement Maturity September 10, 2010 13 © 2010, KnowledgeAdvisors Continual improvement of evaluation processes 5 Integrated into business processes 4 Effectiveness Comprehensive methods, strategically deployed 3 Consistent, basic approaches 2 No consistent methods 1 Time

14. Program Evaluation Program & Initiative Measurement System & Methodology Measurement Course & Event Measurement September 10, 2010 14 © 2010, KnowledgeAdvisors

15. Case: Defense Dept. Human Capital Dashboard Background: Education wing of Defense Department Business Issue: Visual, concise place for human capital metrics Analytics Solution: Leveraged dashboards to build custom, robust prototype solution Analytics Results: Working model for reporting recruiting, turnover, forecasting, engagement and diversity metrics including causal model. 2-Feb-2010 15 © 2010, KnowledgeAdvisors

16. Case: Onboarding Effectiveness Background: Large health insurance provider Business issue: 28% turnover during first 90 days on job Analytics solution: Measured onboarding effectiveness, quality of hire, and new hire satisfaction Results: 93% of flight risks were retained through improved onboarding and intervention September 10, 2010 16 © 2010, KnowledgeAdvisors

17. Case: Leadership Program Assessment Background: Large health insurance provider Business issue: Develop pipeline of executive leadership Analytics solution: Measured effectiveness of 18 month executive development program including self-report, 360 data, success data Results: Discovered that they had overinvested in the solution. Modifying overall program to better target needs and produced desired outcomes. September 10, 2010 17 © 2010, KnowledgeAdvisors

18. Case: Federal Agency Employee Turnover Background: Federal government department with distributed workforce Business Issue: High turnover; needed to know root cause Analytics Solution: Created exit interview portal to access and collect exit interview data Analytics Results: Aggregate and tactical data by demographic on key elements of turnover. September 10, 2010 18 © 2010, KnowledgeAdvisors

19. Case: Professional Services Firm Background: Professional services firm Business Issue: Data gathered across most HC processes, analysis across is challenging Analytics Solution: Investigating data warehousing and analytic techniques to provide insights across these data sources Analytics Results: Beginning with Talent assessment/ onboarding processes, staff performance appraisal process and turnover September 10, 2010 19 © 2010, KnowledgeAdvisors Attended Training

20. Thank You www.knowledgeadvisors.comwww.nhaustralia.com.au