1. Andrew Ethier
38531 Shana Dr., Clinton Township, MI 48036 (503)754-8488
ethier.andrew3@gmail.com
TALENTS AND QUALIFICATIONS
• Highly enthusiastic, creative, dependable, and reliable professional with more than
14 years experience in managerial responsibilities, including: web sales, project
management, detailed income reporting, staffing and scheduling, site strategy,
and customer service
• Exceptional problem-solving, organizational, and prioritization skills
• Ability to keep a cool head and calm demeanor in the most chaotic of work
environments
• Productive and efficient with strong communication skills, a hard worker with
great team-working ability, and cheerful and cooperative attitude
PROFESSIONAL EXPERIENCE
Warehouse Manager
The Wooden Duck, Berkeley, CA 2013-2015
• Lead day-to-day operation of 10-person crew including; in a thriving, busy
environment
• Keeping an accurate inventory of over two thousand items of furniture using the
LightSpeed tracking system
• Managed the payroll of the entire team TimeTrax
• Organized and oversaw bi-annual warehouse sale of unsold furniture that grossed
over $30,000
• Forklift certified
Major Accounts Administrator/Customer Service Representative
Big Lift, LLC, Lombard, IL 2010-2011
• Managed intake of a high volume of daily service calls for Big Lift, LLC, the largest
network of professional forklift sales and service providers in the United States
• Provided customer data collection and reporting to help support lead generation
• Hired and on-boarded more than 20 new dealers to greatly enhance the
company’s nationwide distribution circuit
• Controlled distribution of all Big Lift merchandise, helping the business achieve a
100% customer satisfaction rating for its service department
Day Care Supervisor/Weekend Manager
Dogs Day Inn, Chicago, IL 2008-2010
• Developed proprietary file-management system to help this extremely popular dog

2. day-care facility increase year-over-year profits by 15% and avoid profit loss.
• Helped manage operations and facilities to ensure a safe, fun environment for
dogs while owners were away at work or vacation
• Simultaneously supervised more than 75 dogs in a cage-free, open environment
• Administered all medications and meals while on shift in loud, hectic environment
Manager
Sunset Inn, Laramie, WY 2006-2008
• Managed per-month income audits, maintained reservation filing system for this
large, busy hotel, accommodating more than 10,000 visitors annually
• Oversaw hotel supplier relationships, ordering, stocking, and distribution
• Collaborated with management team to creatively solve operations problems such
as room shortages and malfunctioning air conditioners
• Managed payroll, accounts payable and receivable, and employee scheduling
Supervisor
PhoneBase Research, Inc., Laramie, WY 2000-2002
• Managed team of 40 market research callers to ensure successful completion of
hundreds of individual surveys
• Succeeded in managing detailed reports of thousands of surveys, helping to
position PhoneBase Research’s Website the top provider of survey research and
telephone data collection
• Achieved highly rated quality control of survey execution
• Edited and monitored surveys for grammatical accuracy and proper formatting
• Administered employee orientations and coached and on-boarded new hires
SKILLS
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Access), Mac, Quickbooks,
Impact! Concierge, and Internet technology
• Excellent multitasking and client management
• Able to manage and effectively collaborate with diverse teams of individuals with
varying skill sets
• Able to manage large amounts of data and calculations; staffing and scheduling
EDUCATION
University of Wyoming, Laramie, WY 2001-2006
Bachelor of Arts in English
Columbia College of Chicago, Chicago, IL 1998-1999