Salesforce is opportunity and product structed, IBM Connection is Knowhow and Person centric. How do we connect the system to get the best from both world? See how generic and easy to use the final solution is. Get the facts about the Building blocks and our lesson learned.

1. Philadelphia, April 26-27 2018
Learn how Sika integrates IBM
Connections into Salesforce
Andreas Rosen, QKom GmbH
ar@qkom.de

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About Me
I'm the co-founder of soapgateQ!, an open source Webservice API for IBM Domino.
Working for many years with IBM Software I'm now also actively designing solutions for the
Salesforce platform. So it became natural for me to connect my favourite systems.
I'm active at German communities DNUG and Salesforce User Group Frankfurt.
I was honoured to speak at Dreamforce 2014, Social Connect 7 &10 and the Salesforce World Tour
2016. I like to share my passion for clever connected systems.
We love to integrate and it shows.

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About Now
Salesforce is structured around Opportunities and Products, whereas
IBM Connections is know-how and person centric.
How do we connect the systems to get the best from both worlds?
See how generic and easy to use the final solution is.
Get the facts about the building blocks and our lessons learned.
Our work can be used as a blue print for other integrations.

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About Sika
Sika is a specialty chemicals company with a leading position in the development and
production of systems and products for bonding, sealing, damping, reinforcing and
protecting in the building sector and the motor vehicle industry.
Sika has subsidiaries in 100 countries around the world and manufactures in over 190
factories.
It's more than 18,000 employees generated annual sales of CHF 6.25 billion in 2017 (=
USD 6.6 billion)

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Knowledge Base
13’500SIKA EMPLOYEES
HAVE ACCESS TO ONE
GLOBAL
SIKACONNECT
4’700 USERS
IN FIVE ORGS ACCESS
SALESFORCE

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Integration

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Ingredients for a successful Integration
• Identity & Security
• Functionality & API
• Smart & Seamlessly

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Identity & Security

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Welcome to Authorization
• Single point of trust
• Ask for access
• Login to IBM Connections
• Grant access
• Return to Salesforce
• Technical user is no option

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OAuth 2.0
Identity Provider
(IBM Connections Internal Application)
IBM Connections APISalesforce
Handshake / Token
Token / Webservice Requests

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Lessons learned
• IBM Connections OAuth 2.0
• Special flavoured
• Renamed variable
• No scope allowed here
• Own implementation is needed

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Think functional

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Welcome to Connections
• Community component
• Live data
• Updates
• Files
• Forum/Wiki
• etc.
• Based on OpenSearch API

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Smarten your relations
• Share knowledge by linking
• Remember the who
• Enrich with the why
• Respect the security

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Smart Inheritance

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Smart linking for products
• Connect your products
• Select
• Communities
• Documentation
• Specialists
• Add Products to Opportunity
• Inherit the knowledge

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Let's show it live

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Lessons learned

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Sika communities
• Product/Region
• Highly professional organized
• Clear usage of features
• Cloud based social Intranet
• Free organized
• Public or Restricted
... Good job, Sika!

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Sealing and Bonding Wiki
• Product Home
• Where to order
• Specialists
• Certificates, Approvals
• Further Materials
• References
... Great value, Sika!

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Lessons learned
• Let complex ideas lead to simple solutions
• ...and make it mobile available in both worlds
• Do less, but do it right
• ...extend search by filter on communities

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Thanks! Questions?
• Andreas Rosen, CEO QKom GmbH, Germany
• Email: andreas.rosen@qkom.de
• Mobile: +49 (0) 172 65 66 515
• LinkedIn: linkedin.com/in/andreasrosen

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Well, Sika doesn't end here...
• Connections Customizer
• Manage external users
• Hide invite dialogue if your'e not part of the
cool kids community
• ...let's get a beer (later?)

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Resources
• Q!Connections - Connector between Salesforce and IBM Connections
• Homepage: tr.im/qconnect
• AppExchange: tr.im/get-qconnect
• Salesforce Developer Organization
• Signup: tr.im/sfdc
• IBM Connections Search
• API Documentation: tr.im/con-search-api
• OpenSearch
• Begin your journey: tr.im/opensearch

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