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My Resume

  1. 1. ANDREA RATZ amratz@umail.iu.edu ♦ (765) 341-1913 Campus Address: 1220 Rolling Ridge Way Apartment K5 ♦ Bloomington, IN 47404 Permanent Address: 1445 Robb Hill Road ♦ Martinsville, IN 46151 EDUCATION Indiana University Bloomington, IN School of Public and Environmental Affairs (SPEA) July 2017 Bachelor of Science in Healthcare Management and Policy Major: Healthcare Management and Policy Cumulative GPA: 2.9/4.0 Relevant Course Work: ▪ Healthcare Reimbursement ▪ Strategic Planning in Health Organizations ▪ Hospital Administration ▪ Healthcare Management Ethics EXPERIENCE O’Charley’s Restaurant and Bar Bloomington, IN Server August 2014-present ▪ I communicated with guests to ensure their experience is satisfactory and raised my check average from $11.75 to $13.60 in two months. ▪ Collaborated with other servers and managers to ensure a holistic and welcoming atmosphere. Dairy Queen Mooresville, IN Cashier September 2011-August 2013 ▪ Obtained guests’ food orders and cooperated with fellow employees to guarantee orders were manufactured correctly and within an acceptable time period ▪ Managed the front cashier and ensured that my drawer was tallied appropriately at the end of my shift ACTIVITIES AmeriCorps Volunteer Terre Haute,IN Assistant Schedule Coordinator May 2013 ▪ Coordinated daily meal times, chores,transportation, and job schedules for teenage girls at a shelter for young women. ▪ Organized a chart for daily chores assigned to a specific girl and collaborated with the shelter’s management to operate a transportation system based on each individual girl’s work commitments AmeriCorps Martin Luther King Jr. Day of Service Terre Haute,IN Volunteer January 2012 ▪ Engaged in a group volunteer project that coordinated and presented a one-day activity fair for underprivileged children in the Terre Haute area SKILLS: ▪ Microsoft Office ▪ Decision Making Skills ▪ Written Communication Skills ▪ Prezi ▪ Proactive ▪ Analytical Skills

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