1. Crucial Conversations
Tools for Talking When Stakes Are High
By: Andrea Lovejoy

2. 1. Ending a relationship
2. Giving a boss feedback
3. Negotiating salary or benefits
4. Dealing with an aggressive co-worker
5. Terminating an employee
6. Disagreeing with employer on a new project
7. Motivating a large group of people towards change
8. **Elevator Speech

3. Rising to the occasion and why we’re so bad at it.
1. Our default: Flight or Fight
2. We’re caught off-guard
3. Lack of practice
4. Self-defeating
5. Emotional
1. Practice persuasion and negotiation
2. Breathe, come back to it
3. Practice difficult conversations
4. You don’t already know the outcome
5. Think rationally

4. What you need to know to have more effective conversations

7. Patterson, K., Grenny, J., McMillian, R., & Switzler, A.
(2002). Crucial conversations: tools for talking when
stakes are high. New York: McGraw-Hill.