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Andrea Floyd
Analyst-Fin Ops-Credit/Coll
2002 Summit Blvd
Atlanta, GA-30319 USA
404-573-5892
Key Internal and External Career Accomplishments
Date: December 4, 2014
Description: Created Techincal Document for Open Script VTI1076
Accomplishment Type: Internal
Description Details:
Created technical documents for internal audiences, which includes instructions for Open Script using system utilities.
Date: December 4, 2014
Description: Created Published Document for Collection Call List for MB VTI1075
Accomplishment Type: Internal
Description Details:
Created technical documents for internal audiences, which includes instructions for Collection Call for Mercedes Benz.
Date: December 4, 2014
Description: Completion of College Courses for Business Managment AAS Degree
Accomplishment Type: External
Description Details:
VZTAP Tuition Assistance Application#3263818 Approved
Session 8/18/14-12/9/14 Completed
Perfomance Management
Public Speaking
VZTAP Tuition Assistance Application#3181310 Approved
Session 6/5/14-8/5/14Completed
Principles of Managment
Intro to Psychology
Date: April 8, 2015
Description: Performed a DISC Assessment Behavioral Analysis on A/R Department
Accomplishment Type: Internal
Description Details:
Performed a DISC ASSESSMENT Analysis on A/R department team members. This aided with the department to discover their
predominant behavioral style and temperament. The DISC Assessment patterns and interpretations are based on a behavioral
profile only, without information about intelligence, personal values, skill and other factors that could affect your behavior.
This assessment was able to:
-Develop a comprehensive list of your strengths and weaknesses
-Explore the effects of your style on interpersonal relationships
-Suggests how you may apply this information to yourself and your teammates
Each temperament brings unique strengths and weaknesses to the team setting. Your behavioral style influences the way you
plan and organize your work, communicate and make decisions. The goal after reviewing the results will be enhanced
understanding of how to build on individual differences for greater team effectiveness. I volunteered this time and effor because i

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believe in teamwork and finding ways to think outside of the box.
Date: November 3, 2015
Description: Verizon Volunteer -Mentorship Program
Accomplishment Type: Internal
Description Details:
Participated in a new immigrant career mentorship event as a Verizon Volunteer sponsored by Apex Philanthropy Committee. On
10/19/15 I donated my free time as a representative of Verizon and conducted a virtual mock interview over the phone with my
assigned mentee to prepare them for job interviews. My phone interview I conducted was used to assist in eliminating barriers for
skilled immigrants to integrate into the professional workforce.
Date: November 3, 2015
Description: " VIBE "Team Member
Accomplishment Type: Internal
Description Details:
Joined the now "VIBE Team" – a handful of employees from Atlanta and San Diego – to work together, and make the vibe of our
company feel more fun. Personal ambassadors, working with leadership to create experiences for all of us that inject energy into
our daily work lives, instill more pride in the work we do, and allow us to connect with each other outside of the "grind" of day-to-
day work activities. We're strong believers that this will help grow our culture into a competitive advantage.
Date: November 3, 2015
Description: Certificate of Completion Project Management Professional (PMP) Certification
Accomplishment Type: External
Description Details:
Project Management Professional (PMP) Certification Class completed 6/10/2015. Pending Test completion