1. ANDREA DOUGLAS
12502 Alstroemeria; San Antonio, Texas
(830) 499-6906
Andreadouglas_01@yahoo.com
OBJECTIVE: To obtain a federalcivilian position in my academic career field.
EDUCATION:
University ofPhoenix 8/24/16-current
Pursuing a Master of Business Administration Degree
University ofNorth Texas Denton, TX 8/2014 – 5/16
Pursued a Bachelor of Business Administration Degree with a Major in Finance
Graduation Date- May 13, 2016
2.9 GPA Dean’s list- Spring 2015
Completed coursework (3s.h. each): Finance 3770, Finance 4200 Investments, Finance 4210 Intro to Derivatives,
Finance 4300 Financial Statements and Liquidity, Finance 4310 Valuation and Finance, Finance 4400 Financial Markets
and Institutions, Finance 4500 International Finance, Accounting Principles I, Accounting principles II, Intermediate
Accounting I, Cost Accounting, FederalIncome Tax Accounting, Business Calculus, Business Policy, Business Law
Legal & Ethical Environment, Principles of RealEstate, Microeconomics, Macroeconomics, Economics- International
Trade, Marketing Foundations, Real Estate 2100
Sam Houston State University Huntsville, TX 8/2012 - 5/2014
Completed some college coursework towards a Bachelor’s Degree that transferred to UNT
William Howard Taft High School San Antonio, TX 8/2010 - 6/2012
Received a diploma upon graduation
WORK EXPERIENCE:
Wells Fargo Bank San Antonio, TX
Teller $12.25/hr; 40 hours per week 7/21/2016-current
Supervisor: Toydrea Moore- (210)-856-2140
Duties: Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using
computers, calculators, or adding machines. Cash checks and pay out money after verifying that signatures are correct,
that written and numerical amounts agree, and that accounts have sufficient funds. Receive checks and cash for deposit,
verify amounts, and check accuracy of deposit slips. Examine checks for endorsements and to verify other information
such as dates,bank names, identification of the persons receiving payments and the legality of the documents. Enter
customers' transactions into computers in order to record transactions and issue computer-generated receipts. Count
currency, coins, and checks received,by hand or using currency-counting machine, in order to prepare them for deposit.
Identify transaction mistakes when debits and credits do not balance. Explain, promote, or sell products or services such
as travelers' checks,savings bonds, money orders, and cashier's checks,using computerized information about customers
to tailor recommendations. Sort and file deposit slips and checks. Carry out special services for customers, such as
ordering bank cards and checks.
Tutor Doctor (Trusted In-Home Tutoring) San Antonio, TX
Tutor
Mentor: Tony Ramos $19.00/hr;
Duties: Independent contracting. Tutor all ages from K-12, college students and adult education. Assist students in math,
algebra, college algebra, finance, accounting as well as organizational skills and time management.
First Convenience Bank Frisco, TX 6/2/2015 – 3/28/2016
Personal Banker $11.55/hr; 25 hours per week
Supervisor: Yesenia Gallo- (469) 362-7619
Duties: Utilize resources to conduct effective consultative client conversations. Provide financial solutions that meet
client needs such as deposit, loans, and credit including all product and service lines. Assist customers in their selection of
various accounts and financial services. Process allnew account transactions. Assist with client sales opportunities with
additional activities related to service needs, based on the overall needs of the branch. Promote business for the Bank by
2. Andrea Douglas Resume
maintaining good customer relations and referring customers to appropriate staff for new services. Ensure compliance
with internal controls, operational procedures,and risk management policies. Exercise knowledge of risk management and
loss prevention. Pursue on-going education of Bank products, services, and other lines of business.
Perform routine client maintenance requests,problem resolution and intermediate sales functions regarding deposit,
credit, convenience and other product and service lines. Constantly exceed challenging sales and referralgoals by
proactively selling products and services to customers and referring customers to other areas of the bank. Contribute to
individual and branch sales goals by offering and selling products and services. Responsible for ensuring that all business
transactions and practices comply with all regulations and Code of Conduct. Resolve difficult customer situations
effectively while delivering friendly customer service and ensuring the highest level of customer satisfaction. Provide
exceptional customer service skills while working in a high volume sales environment. Utilize effective cash handling
skills while processing cash and check deposits and paying out funds. Record all transactions accurately and balance each
day’s operations. Prepare and process wire transfers,cash advances,smart cash loans, fresh smart loans, secured and
unsecured loans. Sell and prepare money orders, cashier’s checks,bank to bank wires, savings bonds, traveler’s checks,
and certificates of deposits
Whataburger San Antonio and Denton, TX 6/2012 - 12/2014
Team Member/Cashier $8.50/hr; 40 hours per week
Duties: Performed cashier duties by efficiently processing and handling cash,debit and credit card transactions
accurately. Greeted and took food orders from customers. Operated a cash register and received monies due and issued
change and receipt. Prepared,verified and issued change funds as required. Collected cash receipts, cash register tapes,
credit card receipts and other supporting documentation. Compared register tapes with Daily Activity Report and
researched any discrepancies. Received drive thru orders via headset with register. Maintained clean counters, dining area,
and restrooms. Kept supplies and condiments well stocked. Assisted with basic food preparation.
Office Depot San Antonio, TX 5/2012 - 7/2012
Team Member Sales $7.25/hr; 20 hours per week
Duties: Processed and handled cash and credit transactions. Assisted customers in locating office materials. Manned
copy, scan,print, and fax machines
Licenses:
In process of retaining Real Estate License
ADDITIONALSKILLS:
Excellent customer service and communication skills; strong verbal, written, and analytical skills. Strong research,
analytical, math, and problem solving skills. Productive in fast-paced team environments as well as independent work.
Ability to work collaboratively as a team member as well as being an effective leader. Capable of multi-tasking and
utilizing effective time management skills. Ability to learn quickly and thrive in the midst of change. Proficient in
Microsoft Office applications and type 65wpm. Organized, enthusiastic, committed, and reliable.
SCHOOL EXPERIENCE:
Student Investment Group
Business Policy Financial Project
Cost Accounting Project (Excel)
References available upon request
