1. AndreaBalliston
36 GainsboroughRoad
Brampton,OntarioL6S 1X1
Cell:416-294-9826 Email: hokymom@rogers.com
CAREER OJECTIVE
To utilize myskills,talentsandpersonal abilitieswithinaprogressive organization whilediversifyingand
expandingmyqualificationsforperformance enhancementforamutuallybeneficial result.
SUMMARY OF QUALIFICATIONS
Excellentcommunicationandinterpersonal skillswithafocusoncustomersatisfactionand
conflictresolution
Quicklearnerwitha wide range of practical skills
Demonstrated astrong abilitytoworkwill independentlyandoras a teammember ina fast-
pace environment
Strongbackgroundin office managementandsupportwithproblemsolvingandanalytical skills
Consistentlydisplaysahighlevel of professionalismandstrongworkethic
WORK EXPERIENCE
BreakawayStaffing–Payroll Administrative May 2010-Present
Working efficiently within a tight payroll deadlines to ensure all associate payroll is
processed correctly and efficiently within tight deadlines, including all deductions and
vacation pay.
Utilizing StaffTrak software to enter hours, adjust and view invoices and enter
information into associate files
Providing a professional level of customer service and conflict resolution to associates
and clients in person, by phone and email
provide associates with benefit plan and assisting with filling out the paper work and
submission of the forms to the insurance company
Constant contact with associates to answer any inquiries regarding past or present
payroll and investigating issues therein to minimize errors and ensure associates are
paid on time
Communicate with new clients to ascertain their needs for invoice set up/delivery and
timesheet reporting, creating custom spreadsheet on excel to facilitate seamless data
entry of associate hours. Insuring that a credit check has been requested and the WSIB
and Insurance certificates are sent to new clients
Answering incoming calls on a multi-line system; identifying their needs and directing
calls to the appropriate party
2. AndreaBalliston
36 GainsboroughRoad
Brampton,OntarioL6S 1X1
Cell:416-294-9826 Email: hokymom@rogers.com
Responsible for creating and maintaining client-specific attendance records using Excel:
updating spreadsheet with latest, absences and vacation for all new and existing
associates, sent to the client on a weekly basis.
Along with all in house vacation and attendance
Processing client-specific monthly reports using Excel as it pertains to headcount, usage
and union hours
Recruitment support; entering placement orders, assigning Associates to orders,
reviewing resumes and booking interviews, -Reception and data entry relief as required
Maritime Ontario- Customer Service Account Manager 2007-2009
Resolve customer request and questions, which frequently require analysis of situations,
coordination with other department to determine resolution
Solicit sales of additional lanes or new services
Provide delivery and pricing information
Launching and set up of new account internally
Performs outbound calls to customer to ensure customer satisfaction is being attained
Maintains customer records, prepares excel reports as required and other related
administrative duties pertaining to maintenance of customer records
Be knowledgeable of services and other information relevant to meeting our customers
requirement
Manager of 6 key account of high volume business
Maritime Ontario-Dispatch Administrative Staff 2006-2007
Provide administrative support to all Dispatch staff, direct incoming call, and liaison for
Management
Input all pickup orders received by fax, phone, email, or internally for all business groups
Compile daily/weekly delivery reports in conjunction with additional report required for
analysis by management.
Review delivery schedules and investigate discrepancies
Queen West Medical Associates-Healthcare Receptionist 2000-2006
Commitment to ensuring that Physicians have the tool, supplies and working
environment necessary to properly tend to their patients.
From 1989 to 1999-Scottish & York Insurance Company (Purchased by Canadian General-
ultimately becoming CGU Elite)
I started in the claims data entry/support staff, until I moved to the underwriting for special
lines (Pleasure craft, Antique/Classical vehicles and Equestrian)
EDUCATION-Diploma Bendale Business and Technical Institute
