PC Tech

1. ANDRE PITRE
SUMMARY
A Field Service Technician with working knowledge of software installation, network configuration and hardware and
Software troubleshooting. Great experience with data migrations, imaging and upgrading operating systems. Strong ability
to learn rapidly and implement new concepts efficiently. Strong exposure to the Windows environment and Microsoft
Office Suite. Effective communication skills both written and oral. Strong customer service skills and ability to
communicate complex ideas simply.
PROFESSIONAL EXPERIENCE
Asurion 9/10/2014--5/22/2015
140 Cypress Station Dr # 300, Houston, TX 77090
Help Desk Technician
• Identify and resolve PC, Tablet, and Printer issues.
• Dell Data Migration. Imaging. Upgraded from Windows XP office to Windows 7 office.
• Installed Windows XP, 7, 8 and setting up user accounts, password.
• Identify and Install performance upgrades to PC boxes, including the installation of CPU’s, I/O and NIC cards,
hard disks, ribbon cables, hard drives, RAM, memory chips
Humble School District 7/7/2014-8/23/2014
Help Desk
• Assembled and tested new Dell computers
• Install and configure printers.
Peak Interactive June 11, 2014, 1 day contract
PC Tech
• Upgraded Dell OptiPlex Computers, Data Migration from old Dell computers to new ones.
CERTIFICATIONS
A+ Certification