Mila (www.mila.com) connects tech-savvy individuals and professional service providers with people, who don‘t know how to set-up their tech or have other technical issues. Businesses can use Mila to optimize or crowdsource their service or build it from scratch. Mila was founded in 2013 as a spin-off of field service software provider Coresystems (www.coresystems.net). In 2015, Swiss telecommunications provider Swisscom acquired the majority stake in Mila. Customers include Vodafone Germany, Swisscom, Conrad Electronic, innogy and Orange Polska. The company has offices in Germany (Berlin) and Switzerland (Zurich).

1. POWERED BY MILA:
MILA FRIENDS
ON-DEMAND TECH SUPPORT FROM CUSTOMERS NEXT DOOR
No matter how easy it is to set up digital devices, there will always be
people who don’t have time to do it themselves or who don’t know how.
They expect fast and on-demand services.
Mila Friends provide immediate tech support whenever and wherever your
Customers want. Mila connects your Customer with tech-savvy and vetted
individuals (Friends) from their neighborhood or with professional service
providers (Pro’s).
SEND
REQUEST
FIND
CLOSEST
FRIEND
GET
SERVICE
PAYMENT &
RATING
Example Swisscom: 90% of the Customers get help from a Friend within
the the first hour. Average ratings 4.8 out of 5*
BOOK A MILA FRIEND!
• Installation of internet box/router
• Configuration of internet access for end
devices
• Set up M-Budget log-in
• Installation of TV Box
• Set up landline telephone (IP) (if ordered)
$ 69
Installation Internet & TV
Internet
HOW IT WORKS:
Internet TV Mobile
Smart
Home

2. 83%
Customers prefer
dealing with human
beings over digital
channels.
(Deloitte, 2016)
I WANT
IT NOW!
We are living in
the on-demand
economy.
Only 1%
of companies
deliver excellent
customer service
experience.
(Forrester Research,2015)
• Increase CUSTOMER SATISFACTION by providing on-demand services from FANS to FANS
• Increase SALES through extended service portfolio
• Use the Friends or Professional Community for INSTALLATION, SUPPORT and
RECOMMENDATIONS

3. Mila’s Proposal:
1. Mila builds for you a trusted and BRANDED service crowd in one city (2-3 months).
2. Mila provides you a branded Friends website like www.mila.com/swisscom
3. You integrate and promote the Friend Service through your customer channels.
4. We run a proof of concept for 3-6 months, scale in other cities when we achieve
desired customer satisfaction.
5. Mila will charge 20% commission on every transaction.
6. Mila has excellent best practice and routine from experience with Swisscom,
Vodafone, Telstra, Conrad, Orange Polska etc.
SOME OF OUR CUSTOMERS:
EXAMPLE:
Same Day
Delivery & Set
up your
Smartphone