Problems in a Business Firm Organisational Behavior

1. Case Study
Problems in a Business Firm
Presented by:
Anand Dabasara (12)
Akash Kanani (32)

2. Overview of the case study
1.Organization facing many problems ( related to
culture, structure & process).
2.President consulting an OD consultant to bring
about positive change.
3.OD consultant interviewed the employees and
conducted 3-day workshop on problem solving
skills.
4.Consultant reviewed the progress and worked for
betterment.
5.Organization voluntary took initiatives for
continued individual and organizational
development.

3. Forces of Organizational Change
• Lack of cooperation between subunits
• Increasing complaints form customers
• Low morale of employees
• Rapidly increasing cost of goods and hence
decrease in profits

4. Characteristics of change
• Planned Change
• First-order Change
• Effect- All over the organization
• Slow Change (Evolutionary)
Role of OD Consultant
• OD consultant played a role of coach and
typically did not provide substantive
solution to the problem.
• Instead structured learning situations
wherein the participants identified the
problems and suggested the alternative
solutions.

5. Od model used : Action research
1) Preliminary diagnosis
2)Data gathering from the participants
3)Data feedback to the participants
4)Exploration of the data by the participants
5)Action planning by the participants
6)Action taken by the participants
7)Evaluation and assessment of the results of the
actions undertaken

6. Research-1
Problems faced by the organization that led to its
inefficient functioning.
Actions Taken:
1)Consultant and President decides to arrange a 3–day
workshop.
2)Consultant interviewed all the employees and asked
them 2 questions
• What things are going well?
• What are the hurdles in the way of success of the
organization?
3)Aim of the interview was to frame the theme of the
workshop around the answers of the employees to those
2 questions.

7. 4) General theme focused on the following problem
headings
• The Boss
• Effectiveness of the meetings
• Administrative services
• Customer relations
• Relations between departments
5) The employees prioritized these problem heading by
their importance and urgency
6) Subgroups were formed and worked on finding causes
and optional solutions of each problem heading
7) Conflicts were resolved through group meetings and few
informally during breaks.

8. Research-2
Improved group morale and reduction in customer
complaints and cost.
But the effectiveness in staff meetings was still missing .
Action taken:
1)Consultant will participate in next 3 staff meetings and
will guide the participants towards effective
participation.

9. Research -3
Poor delegation of certain functions to key subordinates by
the President.
Actions taken:
1)The President started decentralization and freed himself
for more long-range planning.
2)Organizing 3-day “problem-solving workshop” annually
involving the consultant.
3)Organizing “Management Development Program”,
helping employees learn cross skills.

10. Thank you