1. ANA BENITEZ
 5379 Woodstock Rd #7, Acworth GA 30102
 Cell: 6789549276
 BESTMOM914@YAHOO.COM
Professional Summary
Qualified CUSTOMER SERVICE REP with 8 years in fast-paced customer service and call center environments.
Personable and professional under pressure.
Call Center Representative versed in customer support in high call volume environments. Superior computer
skills and telephone etiquette. Motivated customer service specialist with over 8 years retail experience in a fast-
paced, team-based environment. Excelling at customer satisfaction and retention. Pre and post-sales support
specialist. Flexible and hardworking in deadline-driven environments, driven to exceed sales goals and build long
term relationships with customers. Delivers positive experiences through high-quality customer care. Customer
service professional seeking a management role. Skilled in training staff and establishing rapport with clients.
Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at
working in diverse retail and customer service environments.
Skills
 Bilingual
 Trusted key holder
 Creative problem solver
 Exceptional communication skills
 MS Windows proficient
 Quick learner
 Strong client relations
 Proficient in cash management
 Strategic sales knowledge
 Credit card processing
 Multi-line phone talent
 POS systems expert
Work History
REP 1 TECNL PRODT SALES SUPP, 06/2015-CURRENT
COMCAST – Smyrna, GA
 Answered an average of 100 calls per day by addressing customer inquiries, solving problems.
 Describedproduct to customers and accurately explained details and process of installation.
 Politely assisted customers via telephone.
Handled daily heavy flow emails and correspondin a timely manner.
 Investigated and resolvedcustomer inquiries and complaints in a timely and empathetic manner.
 Assist in translating for Spanish speaking customers.

2. CUSTOMER SERVICE REP, 02/2015-06/2015
QUEST FINANCIAL STAFFING AGENCY – Smyrna, GA
 Attempt to contactan average of 100 customers ona daily basis to confirm installation,
 Describedproduct to customers and accurately explained details of contract
 Translate for Spanish speaking customers.
 Assist in training ofnew employees.
 Handle and correspond to emails in a timely manner.
CUSTOMER SERVICE REP, 10/2012 to 01/2013
BLUESTAR STAFFING AGENCY – Smyrna, GA
 Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information
Answered product questions with up-to-date knowledge of prepaid debit cards.
 Handled daily heavy flow of paperwork and emails.
 Translate for Spanish speaking customers.
 Investigated and resolvedcustomer inquiries and complaints in a timely and empathetic manner.
PRO DESK CASHIER, 06/2011 to 07/2012
HOME DEPOT – Kennesaw, GA
 Recommended alternative items if product was out of stock.
 Translate for Spanish speaking customers.
 Setup and explained new membership contracts.
 Replenished supplies, bags and other materials at each cash wrap.
 Contacted customer to follow up onpurchases, suggestnew merchandise and inform them about promotions and upcoming events.
 Learned, referenced and applied product knowledge information.
 Asked open-ended questions to assess customer needs.
 Created and maintained an organized database to developpromotional sales.
 Operated a POS systemto itemize and complete an average ofnumber customer purchases.
 Routinely answered customer questions regarding merchandise and pricing.
 Helped drive sales goals and achieve monthly quotas.
 Monitored cash drawers in multiple checkoutstations to ensure adequate cash supply.
 Built long-term customer relationships and advised customers on purchases and promotions.
 Directed calls to appropriate individuals and departments.
 Maintained cleanliness and presentation of stock room and production floor.
 Processedinvoices and billed renewed invoices to clients.
 Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
CASHIER/CUSTOMER SERVICE, 11/2010 to 01/2011
TOYS R US – Kennesaw, GA
 Replenished supplies, bags and other materials at each cash wrap.
 Operate cash register
 Translate for Spanish speaking customers.
 Process returns and exchanges
 Contacted customer to follow up onpurchases, suggestnew merchandise and inform them about promotions and upcoming events.
 Learned, referenced and applied product knowledge information.
 Asked open-ended questions to assess customer needs.
 Created and maintained an organized database to developpromotional sales.
 Operated a POS systemto itemize and complete an average ofnumber customer purchases.
 Routinely answered customer questions regarding merchandise and pricing.

3.  Helped drive sales goals and achieve monthly quotas.
 Monitored cash drawers in multiple checkoutstations to ensure adequate cash supply.
 Built long-term customer relationships and advised customers on purchases and promotions.
 Directed calls to appropriate individuals and departments.
 Maintained cleanliness and presentation of stock room and production floor.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
CASHIER, 05/2009 to 03/2010
CVS PHARMACY – Woodstock, GA
 Operate a cash register
 Recommended alternative items if product was out of stock
 Replenished supplies, bags and other materials at each cash wrap.
Learned, referenced and applied product knowledge information.
 Asked open-ended questions to assess customer needs.
 Created and maintained an organized database to developpromotional sales.
 Operated a POS systemto itemize and complete an average ofnumber customer purchases.
 Routinely answered customer questions regarding merchandise and pricing.
 Helped drive sales goals and achieve monthly quotas.
 Monitored cash drawers in multiple checkoutstations to ensure adequate cash supply.
 Built long-term customer relationships and advised customers on purchases and promotions.
 Directed calls to appropriate individuals and departments.
 Maintained cleanliness and presentation of stock room and production floor.
GAPS IN WORK HISTORY:
From 3/10to 11/10 Iworked asa full time baby sitter.
From 01/11to 06/11I workedasa secretary for fathersbusiness.
Education
High School Diploma: 2012
WOODSTOCK HIGH - Woodstock, GA
REFRENCES
Jennifer Johnson 678-668-5541
Jordyn Hicks 678-979-7094