1. AMY (Wan Teen) YONG
#05-71, Blk- 510B Welligton Circle
Sembawang, Singapore – 753504
Email: choosetobelieve2005@yahoo.co.nz
Nationality: Singapore Citizen Mobile: +65 8298 6684
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PERSONAL STATEMENT:
A fully seasoned Customer Service Expert well versed in Regional Sales, Marketing and
execution of Retention procedures. Continuous high achiever professionally trained in
Office management, with exhaustive experience in delivering excellent customer care to
clients. Well rounded professional with adequate IT technical and troubleshooting
expertise, possessing sound communication skills having dealt with wide range of
customers at dynamic work environment.
TECHNICAL SKILLS:
Languages: Fluent in English, Cantonese, Bahasa and Mandarin.
IT Skills: Sound Knowledge Microsoft Office (Word, Excel, Power Point & Access)
Excellent Internet Browsing and Research skills
Extensive knowledge in languages including Oracle, Siebel and SAP
Consistent user of CRM database system (SAP based)
EMPLOYMENT HISTORY:
June 2010 - Till date: Customer service specialist/Advisor
Apple South Asia Pte Ltd, Yio Chu Kang, Singapore
Responsibilities:
• Offering excellent customer support in the APAC region for Apple products
including iPhone, iPad etc.
• Resolve logistics and warehousing issues professionally liaising with the service
providers via email and GCRM Work list maintaining accurate records.
• Generating leads to sales team and Cross selling Apple products to the
customers in the South East Asia, Singapore, Hong Kong and ANZ region
• Analysing customer issues and providing best alternative solutions based on the
query type and eventually creating a great impression on our brand.
• Consistently achieved higher satisfaction rates in regular customer surveys.

2. Feb 2009 - March 2010: Senior Marketing Executive
TASCO company, affiliated with NYK , Japan
Responsibilities:
• Selling our logistics, trucking and warehousing services to companies in Malaysia.
• Extensive market research fetching Business leads to the Sales team.
• Follow up with customer enquiries on trucking rates, complaints professionally.
• Proactively advising the Senior Management regarding the financial situation and
assisting the regular presentations (power point/excel/ Microsoft word based).
• Secretarial responsibilities such as tour and travel/hotel arrangements
Dec 2007 - Dec 2008: Customer Order Administrator/Order Management
Sun Microsystems Pte Ltd, Singapore - Contract position (1 year)
Responsibilities
• Handling and administering purchase orders by customers from South Asia.
• Keying data and maintaining the record in the internal systems including Oracle
-10.7i Version, Microsoft Excel and Sun's internal IT system.
• Liaise with Sales/ suppliers/ Partners on the shipment schedule interacting with
Credit Control and Accounts teams.
• Follow-up shipping details and logistics to ensure every shipment from USA to
Singapore is detailed and solved any discrepancies
• Attending to conference calls/ replying to emails with Sun factory from USA to
our customers (International Banks / IT/ MNC Corporations etc.)
• Attending to partners problems in terms of accounting, orders and logistics and
provide alternative solutions with special focus on orders that generate revenues
April 2007 - August 2007: Customer Care Executive
Jobstreet.com Pte Ltd, Singapore (Temporary 4 month contract basis)
Responsibilities:
• Liaising with employers and job agencies with regards to training and technical
issues pertaining to SIVA (Jobstreets’s internal system)
• Creating Job advertisements on the system and IT trouble shooting service to
clients based in Singapore, China, Australia, NZ and UK.
• Dealing with employers and recruitment agencies on their job posting requests
via emails and phone calls.
• Attending to enquiries regarding the recruitment packages, for those jobs to be
posted in the key markets including China, Hong Kong, Australia, New Zealand,
India, Dubai, Malaysia and Singapore.

3. ( 7 months gap from September 2006 to May 2007) - I sprained my ankle
during badminton session, went back to Malaysia for recuperation in
Kuala Lumpur , Malaysia) as I was not able to walk .
September 2006: Meeting Assistant - International Monetary Fund (IMF)
Kelly Services, Singapore ( 1 week meeting)
Responsibilities:
• Coordinating and controlling the conference meeting of International Monetary
Fund (IMF) – largest conference event in Singapore for year 2006 at the Suntec
convention Centre.
• Serving as the official Liaison officer for 184 VVIP conference delegates
• Ensuring appropriate organization of delegate meetings, up to international
standards.
May 2005 - August 2006: Customer Service Officer (Credit Cards division)
DBS Bank Ltd, Bedok, Singapore
Responsibilities:
• Trained to be professional in delivering excellent customer services to clients.
• Handling credit card accounts enquiries related matters like transactions, bill
payment, promotions and card loyalty redemptions.
• Carrying investigation jointly with other departments for credit card cases like
charge disputes, illegal internet transactions and fraud cases.
• Act as intermediaries between customers and the bank
• Ensuring strict implementation of Banking Acts and Regulations
• Successful ambassador – received Customer Service Awards several times.
Feb 2004 - Dec 2004: Outbound Telemarketer (Marketing)
CC1 Limited (Maori Organization) Auckland, New Zealand
Responsibilities:
• Carrying out market research on the telecommunications industry in New
Zealand in order to market the products of callplus.co.nz and slingshot.co.nz to
new B2B and B2C clients.
• Accurately analyzing customers spending patterns on toll calls on regular basis
• Recommending the right alternative solutions to clients on cost reduction and
maximizing value for money and thus building up trust.
• Building strong and ongoing business relationship with existing and new clients.

4. • Providing excellent customer service and simultaneously offering after-sales
support to clients
August 1996 – August 2000: Sales Admin/Project Coordinator
Pinetek Electrical Engineering Company, Kuala Lumpur, Malaysia.
Responsibilities:
• Composing and typing quotations for tendered projects.
• Administrative responsibilities including document management, handling sales
enquiries, writing reports and presenting minutes to management.
• Making travel and accommodation arrangements for clients and corporate
executive visits.
• Liaising with respective contractors, consultants and clients on the projects.
Feb1993 – March 1994: Guest Relationship Officer
Swiss Garden Hotel, Kuala Lumpur, Malaysia.
Responsibilities:
• Guest and VIP registrations (check- in and check- out)
• Ensuring high levels of customer service to the hotel guests
• Cash management and handling foreign currency exchange transactions.
• Serving as a Liaison officer for tour groups and room allocations
EDUCATION:
Auckland University of Technology, New Zealand, 2004
Bachelor of Business (Major in Marketing)
Institute Advertising Communication Training (IACT), Malaysia, 2003 (twinning
programme with Auckland University of Technology, New Zealand)
International Diploma in Advertising and Marketing (IAA Diploma), 2003
Affliated with New York advertising body
Olympia Business College, Malaysia, 1998
Diploma in Executive Secretaryship

5. Taman Petaling Girls School, Malaysia, 1991
Sijil Pelajaran Malaysia ( O Levels)

6. Taman Petaling Girls School, Malaysia, 1991
Sijil Pelajaran Malaysia ( O Levels)