1. W O R K I N G E X P E R I E N C E
2013 - 1016
S R P R O D U C T M A N A G E R – I N G W o r k p l a c e S e r v i c e s
End-to-end responsible for software packaging & distribution and print & scan
services.
• Optimize software service processes for next generation workplace platform;
• Complete and deliver unfinished transition project for print & scan services;
• Supplier management; steering on transition, requirements, improvements.
2012 – 2013
S E R V I C E D E L I V E R Y M A N A G E R – I N G T S C e n t r e o f E x c e l l e n c e
Service and lifecycle management for test services portfolio
• Professionalize services in portfolio (requirements, documentation, operation)
• Positioning and re-launch of Desktop and Workplace Test Facility.
2008 - 2012
S E R V I C E L E V E L M A N A G E R – I N G T S
End-to-end IT service management for infrastructure services for 4 ING Domestic
Banking domains: Mortgages, Document Solutions, Stocktrading, Customer Data
• IT Service management (ITIL workframe), ‘ SPoC’ role for decision makers;
• Single point of escalation for critical Incidents and Problems;
• Creation of customized data storage and chain monitoring solutions;
• Champion member of Service Management Council (analysis, Change Mgt).
2007 - 2008
F I N A N C I A L D A T A A N A L Y S T – K L M N V
• Staff planning data management;
• Service Level Management reporting;
P I E T R I E T V E L D
Sr Product Manager
piet.rietveld@outlook.com
+31650807060 or +31630903181
P R O F E S S I O N A L P R O F I L E
My communicative and proactive character supports my drive to
make and keep my customers happy and satisfied. I rapidly
recognize and act on opportunities, requirements or needs from
both business and technology perspectives.
My feet-on-the-ground mentality helps me to work with ever
motivated colleagues, to timely plan and execute actions and
achieve feasible results and to celebrate successes as a team.
Through this basis, I not only am a vigorous and versatile partner in
(IT) service delivery but also, in my role as an ‘agile analyst’,
an advisor who contributes to actually staying ahead in business.
I am passionate to apply my competence, skills and expertise on
Product, Project and Service Management in large and innovative
organizations, either profit or non-profit.

2. 2005- 2006
S R S E R V I C E L E V E L M A N A G E R – Nashuatec Benelux BV
End-to-end responsible for networked print and scan solutions.
• IT Service management (ITIL workframe) for 5 Top 200 companies
• ‘ SPoC’ role and requirements advisor for decision makers;
• Co-creator / editor of corporate level service offerings quotations
1991 – 2005
S E R V I C E L E V E L M A N A G E R – several companies in The Netherlands.
Design and implementation of managed IT services.
• Day-to-day IT Service Management related activities (incl Incident Management)
• Professionalization indoor sales and telesales departments;
• Design and inception of activity performance reporting;
• Introduction of customer relation systems;
• Author of complex service offerings quotations;
• Product Management desktop services (author 1
st
ING desktop mgt contract)
• Marketing services activities (trade show stands, house styles, manuals, etc).
E D U C A T I O N , T R A I N I N G A N D C O U R S E S
Titles in Dutch:
Leergang Agile Sr Analyst certificate 2015
Overtuigingskracht verdieping certificate 2011
ITIL Service Management V3 suite (ITIL Expert) n.y.f.
ITIL Service Management Foundation (Atos) certificate 2009
Prince2 module 1 NIMO Amersfoort certificate 2002
Business Management Getronics Opleidingen certificate 1999 (Best of Class award 2002)
H.E.A.O. I.M. HES Amsterdam diploma 1989
M.D.S. OCA Amsterdam diploma 1984
H.A.V.O. Chr. S.G. Pascal diploma 1983
P E R S O N A L N O T E S
Leisure: Hobbies:
Classic cars, touring motorbikes, watersports, high end audio, tennis, volleyball.
Other social activities:
Member Rotary Club Purmerend (Vocational services, Board member)
Chairman Stichting Vrienden Edam (social activities support)
Member First Aid Commission (Edam Volendam)