1. Amoni L. Crawford
706-767-5272 Fayetteville, GA 30215 crawford12amoni@gmail.com
CUSTOMER SERVICE PROFESSIONAL
 More than 4 years’ successfulexperience in customer service and support with recognized
strengths in, problem-solving and trouble-shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid problems in the first place.
 Possess solid computer skills.
 Excellent working knowledge using Microsoft Word and Microsoft PowerPoint.
 Ability to train, motivate, and supervise customer service employees.
 A team player, acknowledged as “Total Quality Customer Service Professional.”
 I understand that in order to be successfulyou must always be ready to learn maintain ambition.
EMPLOYMENT
Kroger, Lovejoy, GA 2011 - Present
Frontend Supervisor
 Making sure that the customers get in and out as quickly as possible with everything they need and more.
 Resolving guests concerns.
 Maintaining the frontend to keep the shopping experience pleasant.
 Coaching employees on policies and procedures.
 Ensuring that all cashiers as well clerks are on task.
 Operating self-check out.
Student Ambassador for Business,Atlanta GA May 2014-Current
Phi Beta Lambda/ Marketing Consultant
 Support with marketing in global business group for liquid alternatives.
 Perform with portfolio managers plus product structuring teams to prepare marketing presentations.
 Ensure to handle ad hoc queries from current and prospective investors.
 Perform on proposalrequests and facilitate to develop product information databases.
 Participate in product development, consultant relations, industry research and evaluation, product
reporting as well as client service.
 Consult on marketing campaigns and assist marketing collateral development inclusive of seminars,
collateral, mailers, newsletters, brochures and varied core and promotional security.
Target,Fayetteville, GA 2012 - 2014
Logistics/Sales Floor
 Answering any questions a guest may have from gifts card to which TV they should purchase
 Quickly and effectively, solve customer challenges.
 Maintain quality workmanship, and a great guest review.
 Work every department from cashier, front desk, backroom, electronic, and sales floor.
 Providing our guest with fast, fun, and friendly service is what keeps them shopping.
RELATED SKILLS
Executive Coordinator for: Breakfast at Tiffany’s, International Taste of Westwood:Community is Unity, Powder
Puff for Lupus
EDUCATION
Westwood College (ATM) – Hospitality Administration Major (Associates Degree Estimated for October 2015)