1. AMIT TALWAR
29 LIBERTY ST,RANDOLPH, MA 02368
H: 7819617297 | C: 8579195286 | amiy001@hotmail.com
PROFESSIONAL SUMMARY
Experienced Residential Property Manager successful at raising occupancy rates by
securing long-term tenants. Property Manager and licensed real estate professional
offering 1 years of experience in the business. Expertise in tenant relations, sales,
marketing and business transactions. Property Management with in-depth knowledge
of income tax credits, Section 8 and recertification vouchers. Successful in
collecting 100% of rent owed and managing outstanding tenant issues. Dedicated
Property Management with in-depth knowledge of tenant, landlord and association
laws. Resourceful problem solver with strong computer skills. Detail-oriented and
organized Property Manager effective at managing personnel, property and special
projects. Responsible Property Manager committed to ensuring a safe and
comfortable environment for residents as well as advocating for the needs of the
building board.
SKILLS
Exceptional interpersonalcommunication Tenant and eviction laws
Client account management
Effective leader Licensed Broker
Budget development
Loan processing and Staff training/development Employee scheduling
consistently meet goals ResidentialProperty Managers (NARPM) member
efficient multi-tasker Exceptional oraland written communication skills
Projectmanagement Customer service-focused
Product development Maintenance knowledge
Customer service-oriented Budgeting
Organized Complexproblem solving
Deadline-oriented
WORK HISTORY
DOLLAR TREE
Merchandise Manager | Weymouth, MA| January 2011 - January 2013
Answered an average number of calls per dayby addressing customer inquiries, solving problems and
providing newproduct information.
Greeted customersentering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust byserving askey holder, responsibly opening and closing store.
Politelyassisted customersin person and via telephone.
Communicated with vendorsregarding back order availability,future inventory and special orders.
Provided an elevated customer experience to generate a loyal client.
Implemented marketing strategieswhich resulted inthe growth of customer base.
Answered product questions with up-to-date knowledge ofsales and store promotions.
Conducted weekly walk-throughs with the manager to discuss interior visual displays,including store window
presentation.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and
shipping problems.
Contributed to annual store sales per year.
Scheduled weekly inventory pickups and deliveries with vendors.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Bagged, boxed or gift-wrapped sold merchandise per customer'srequest.
Assisted customerswith food selection,inquiries and order customization requests.
Developed reputation asan efficient service provider with high levelsof accuracy.
Scored in top 10% of employees in successful resolution of issues

2. Investigated and resolved customer inquiries and complaints in a timelyand empathetic manner.
Provided ongoing guest service, including giving fashion advice.
Managed wide variety of customer service and administrative tasksto resolve customer issuesquicklyand
efficiently.
Processeddailyinvoices and billed renewed invoices to clients.
Executed in-season pricing strategies, including promotionsand markdownsto reach financial targets.
Maintained cleanlinessand presentation of stock room and production floor.
Directed callsto appropriate individualsand departments.
Built long-term customer relationshipsand advised customerson purchases and promotions.
Monitored cash drawersin multiple checkoutstationsto ensure adequate cash supply.
Helped drive sales goalsand achieve monthly quotas.
Organized store merchandise racks bysize, style and color to promote visuallyappealing environment.
Operated a POS system to itemize and complete an average of customer purchases.
Created and maintained an organized database to develop promotionalsales.
Dedicated to continuouslyimproving salesabilities and product knowledge.
Contacted customer to followup on purchases,suggestnewmerchandise and inform them aboutpromotions
and upcoming events.
Recommended alternative items if product was out of stock.
DANGELOS
Manager | Weymouth, MA| January2013 - 2015
Answered an average number of calls per dayby addressing customer inquiries, solving problems and
providing newproduct information.
Greeted customersentering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust byserving askey holder, responsibly opening and closing store.
Politelyassisted customers in person and via telephone.
Communicated with vendorsregarding back order availability,future inventory and special orders.
Successfully acquired an average ofnewcustomersper month,generating a growth in
revenue.
Implemented marketing strategieswhich resulted ingrowth ofcustomer base.
Recommended, selected and helped locate and obtain out-of-stockproductbased on customer requests.
Answered product questions with up-to-date knowledge ofsales and store promotions.
Conducted weekly walk-throughs with the manager to discuss interior visual displays,including store window
presentation.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and
shipping problems.
Contributed to annual store salesper year.
Scheduled weekly inventory pickups and deliveries with vendors.
Assisted customerswith food selection,inquiries and order customization requests.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timelyand empathetic manner.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience byaddressing customer concerns, demonstrating empathy and
resolving problems on the spot.
Managed wide variety of customer service and administrative tasksto resolve customer issuesquicklyand
efficiently.
Provided ongoing guest service, including giving fashion advice.
HOLIDAY INN
Front Desk Executive |Limassol, Cyprus | August 2008 - October 2009
Greeted, registered and assigned rooms to guestsof hotels or motels.
Answered department telephone calls within2rings, using correctsalutations and telephone etiquette.
Made and confirmed reservations.
Posted charges for rooms, food, liquor, or telephone calls,to ledgers manually or by using computers.
Promoted the hotel brand.
Verified customers' credit and established howthe customer would pay for the accommodation.
Computed bills, collected paymentsand made change for guests.
Recommended top dining and entertainment optionsfor guestsin the limassol area.
Greeted and registered guests and issued keys.
Processeda lot of reservationsin fewtime period.

3. INTELENET GLOBAL SERVICES PVT. LTD.
Customer Relationship Officer | Punjab, India | November 2009 - October 2011
Investigated and resolved customer inquiries and complaints in an empatheticmanner.
Cross-trained and backed up other customer service managers.
Adhered to all confidentialityrequirementsat all times.
Met all customer call guidelines including service levels,handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requestsfrom prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Facilitated inter-departmentalcommunication to effectively provide customer support.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Trained staff on operating proceduresand company services.
Provided accurate, specific and timely performance feedback for CSRs.
Identified individualdevelopment needswith appropriate training.
Identified individualdevelopment needswith appropriate training.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Resolved associate, tooland service deliveryissuesrevealed by statisticalreports.
Fostered an environment which encouraged continual processimprovements.
Updated customer ordersfrom start to finish in an accurate and timelymanner.
Effective liaison between customersand internaldepartments.
Devised and published metrics to measure the organization'ssuccess in delivering world classcustomer
service.
Maintained accurate recordsof past due customer accountactivity.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Managed workflowto exceed qualityservice goals.
HOTEL JIWAN PLAZA
Front Office Executive |Patiala,Punjab | January2003 - February 2007
Answered an average number of calls per day byaddressing customer inquiries, solving problems and
providing newproduct information.
Greeted customersentering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust byserving askey holder, responsibly opening and closing store.
Politelyassisted customersin person and via telephone.
Communicated with vendorsregarding back order availability,future inventory and special orders.
Successfully acquired an average ofnewcustomersper month,generating a growth in
revenue.
Provided an elevated customer experience to generate a loyal client,
Implemented marketing strategieswhich resulted in growth of customer.
Recommended, selected and helped locate and obtain out-of-stockproductbased on customer requests.
Answered product questions with up-to-date knowledge ofsales and store promotions.
Effectively communicated with and supported sales,marketing and administrative teams on a daily basis.
Conducted weekly walk-throughs with the manager to discuss interior visual displays,including store window
presentation.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and
shipping problems.
Scheduled weekly inventory pickups and deliveries with vendors.
Cube Smart Self Storage
Store Manager | Brockton, MA | February2015 - Current
Completed finalmove-out walk-throughs for tenants.
Introduced and monitored effective lease renewal programs.
Carefullyscreened applicantsfor tenancy.
Analyzed and evaluated monthly and quarterly financial statements.
Developed annual operating budgetsand forecasts,as well assalesand marketing plans.
Verified that all customer complaints were handled promptly and appropriately.
Maximized rentalincome while minimizing expenses through effective planning and control.
Trained and motivated leasing staff during bi-monthly trainings.
Communicated effectivelywith owners, residents and on-site associates.
Maintained a sufficient number of units so that they were market-readyatalltimes.
Followed up on delinquent tenantsand coordinated collection procedures.

4. Evaluated and recommended changes in rentalpricing strategies.
Monitored the timelyreceipt and reconciliation of rent collections in accordance with landlord and resident
statutes.
Communicated with landlord regarding building and tenantissues.
Developed, reviewed and submitted propertyoperating and capital budgets.
Scheduled contractors for maintenance issues.
Handled disciplinary action and terminations.
EDUCATION
HIGH SCHOOL DIPLOMA
Army School
Punjab,India|2001
BACHELOR OF ARTS English
Mahindera College
Punjab,India|2004