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Black Jays E-commerce Enablement Tools


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Black Jays E-commerce Enablement Tools

  4. 4. COMPANY PROPOSITION FUNDING At Black Jays, our investment focus has historically centered on three main themes: 1. Consumer products that address large, overlooked segments 2. Technology-enabled consumer services that deliver better customer experiences 3. Enabling software solutions that power either of the two areas above INTRODUCTION
  5. 5. • The last category that has seen explosive growth and venture financing over the past half decade • While the first wave of e-commerce enablement tools addressed core functionality needs, the manner in which products and services are sold/ purchased has continued to evolve • Resultantly, we believe a new generation of purpose-built software will emerge to service this new reality; this also presents interesting investment opportunities for early-stage investors such as ourselves • In an effort to become smarter about (i) what e-commerce enablement tools already exist and (ii) where there may be compelling investment opportunities, we have developed a comprehensive market map • The following slides outline key players within the e-commerce enablement tools ecosystem (along with their funding profiles) and areas of particular interest to Black Jays INTRODUCTION (CONT.)
  8. 8. FRONT END TOOLS 02
  9. 9. COMPANY PROPOSITION FUNDING Klaviyo helps growth-focused brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing. Customers include Huckberry, Nomad, and Chubbies. Increase sales, not your workload. Take the shortcut to revenue growth with Omnisend’s easy- to-use platform for ecommerce email marketing, SMS and automation. Customers include Hallmark, Samsung, Unilever. AI-powered discovery suite that generates sales. Connect shoppers with the products they want to buy. Customers include Puma and Made.com. Ecommerce tools that skyrocket your sales. They build apps that help build deeper relationships with customers. From fuss-free multi-channel marketing automation and campaigns to social proof popups and user session recording. Customers include Fashion Nova and Honeybum. The only omnichannel customer engagement platform built to accelerate business outcomes. Customers include Orlebar Brown, Gymshark, and Charlotte Tilbury. $678.5M (Series D – Accel, Sands Capital) $1.6M (Angel) $18M (Series B – Alven Didrikson) N/A $55M (Acquired – SAP) MULTI-CHANNEL MARKETING
  10. 10. COMPANY PROPOSITION FUNDING How Small Ecommerce Businesses Grow Sales with Email and More. The email marketing platform for Shopify Wix stores that need the tools coaching to grow from $0 to $1 million in sales. Iterable is a cross-channel marketing platform that powers unified customer experiences and empowers you to create, optimize and measure every interaction across the entire customer journey. One-to-one performance, one-to-many scale. Brands want to provide a one-to-one experience to more of their customers. We make that a reality through Email, Text, and your website, alongside your existing platforms. Sprinklr provides enterprise software for customer experience management across 35+ messaging, live chat, email and voice channels leveraging the industry’s most sophisticated AI engine. $8.3M (Series A – Accomplice) $342M (Series E – Silver Lake, Adam Street Partners, Viking Global) $75.9M (Series B – Battery Ventures) Public ($425M – Battery Ventures, ICONIQ, Intel Capital) MULTI-CHANNEL MARKETING (CONT.)
  11. 11. COMPANY PROPOSITION FUNDING Empowers business growth by enhancing user engagement, increasing revenue, and improving customer satisfaction. Started with reviews ratings – added loyalty rewards. Can buy either module – or bundle. Customers include Tentree, Purple, and Thread Wallets. Turn customer content into sales by collecting and leveraging reviews, ratings, and QA with Yotpo’s AI-powered solutions. Customers include Steve Madden, GoPro, Brooklinen, Gymshark,. Note: They have added a lot of other tools to their stack (see Yotpo in multi-channel marketing). Collect photo reviews from happy customers, strengthen your brand and boost sales with strong social proof. Customers include Brave New Look and Pier 1. Powers the product reviews for your ecommerce store. Includes a free version and can be set up in 2 minutes. 2,000+ high-growth Shopify retailers use Okendo to build shopper trust and excitement, showcase customer experiences and compel buying action. Customers include Nomad, Buck Mason, Zitsticka, and Ceremonia. N/A (Acquired – Wecommerce) $406M (Series F – Bessemer) N/A N/A N/A CUSTOMER SUPPORT: REVIEWS
  12. 12. COMPANY PROPOSITION FUNDING The ecommerce helpdesk that turns your customer service into a profit center. Makes customer service better. Zendesk builds software to meet customer needs, set your team up for success, and keep your business in sync. Detect critical issues immediately – Identify and win back unhappy customers – Leverage loyal customers for positive reviews. Customers include HelloFresh, Outfittery and Flacon. The days of toggling between customer communication tools are over. Track all your online customer interactions in a single timeline and respond instantly. Customers include Audi and Discover. The Only AI agent loved by end-customers because it’s designed for end-customers. The AI Agent works within your helpdesk just like a human agent - routing, tagging, and resolving large volumes of tickets. It’s trained and fully managed by us, specifically for your business. Customers include Untuckit, MeUndies, and Bombas. $42.4M (Series B – Sapphire, Greycroft, CRV) Public ($85.5M – Benchmark) $12M (Series A – Signals) $11.8M (Series A – Base 10) Undisclosed (Seed – Amplify, Greycroft, Bonfire) CUSTOMER SUPPORT: SERVICE HELP DESK
  13. 13. COMPANY PROPOSITION FUNDING Create shopping experiences today that win customers for life. Grow faster with the world’s first Commerce Experience Platform – an integrated suite of data-fueled personalization and merchandising solutions. Customers include Billabong, Chubbies, and Volcom. Intelligent website optimization. Intellimize automatically optimizes each buyer’s path to drive more web conversions. On average, their customers achieve 46% lift. Customers include Dermatologica and Sunbasket. Speed up your eCommerce website. Yottaa’s acceleration solutions optimize over 1,500 eCommerce sites to significantly improve performance, resulting in higher conversions and more engaging shopper experiences. Customers include Ralph Lauren, and Loft. The Internet’s Favorite Popup Builder. Take full control of your popups with our user-friendly campaign builder. Design branded popups and set up advanced targeting options. Customers include Rituals, and Kvik. Increase AOV with AI-powered product recommendations, ongoing strategic support and a dedicated conversion strategist to support continued growth. Customers include Pura Vida, Rothy’s, and Untuck It. $32.8M (Series B – Idinvest) $22M (Series A – Addition, Amplify) $63.4M (Series D – Stata, General Catalyst) $1.2M (Seed) $200K (Debt) WEB OPTIMIZATION PERSONALIZATION
  14. 14. COMPANY PROPOSITION FUNDING Dynamic, onsite personalization platform based on real-time data. Connect personalization, recommendations, A/B testing, and many other features. Customers include L’Oréal, and Otto. Boost your website conversions by 15% in under 15 minutes. The fastest way to convert visitors into leads and sales on your website is with Social Proof Marketing. Focus on SaaS companies - including Bench, Digital Marketer. Speed up your eCommerce website. Yottaa’s acceleration solutions optimize over 1,500 eCommerce sites to significantly improve performance, resulting in higher conversions and more engaging shopper experiences. Customers include Ralph Lauren, and Loft. The Internet’s Favorite Popup Builder. Take full control of your popups with our user-friendly campaign builder. Design branded popups and set up advanced targeting options. Customers include Rituals, and Kvik. $32.8M (Series B – Idinvest) $22M (Series A – Addition, Amplify) $63.4M (Series D – Stata, General Catalyst) $1.2M (Seed) WEB OPTIMIZATION PERSONALIZATION (CONT.)
  15. 15. COMPANY PROPOSITION FUNDING Best-in-class SMS platform to handle commerce, notifications (order confirmation, order delivered, etc.), one-off campaigns, and more. Customers include Brooklinen and Staud. The most comprehensive text message marketing solution. Attentive drives an average of 18.5% of total online revenue for our customers. Customers include Coach, Sephora, and Urban Outfitters. Build or grow your new or existing SMS list with our fully custom designed modules. Communicate with your customers via personalized messages sent at the right time. Customers include Elements, Winc, and Tovala. Best engagement rate of any marketing medium. Enterprise grade SMS platform designed for eCommerce businesses. They claim 99% open rate, 35% click-through, and 25x ROI. Texting that is human, at any scale. Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging. Customers include Thread Supply and Bylt. $41.2M (Series B – Greylock) $863M (Series E – Coatue, Sequoia) $2.5M (Seed – Guild) Undisclosed (Acquired – Yotpo) $58.2M (Series B – CRV, Mucker) MOBILE: SMS MARKETING
  16. 16. COMPANY PROPOSITION FUNDING Grow revenue with the fastest two-way SMS experience. The done-for-you SMS Sales Engine that unlocks 24% more revenue for your e-commerce store through lightning-fast text message conversations. Customers include Thirdlove, and Embr Labs. Build your Community. Connect instantly and directly to your audience through text messaging at scale. Text your Subscribers. Save money by automating support preventing churn. $4M (Seed – Bling) N/A N/A MOBILE: SMS MARKETING (CONT.)
  17. 17. COMPANY PROPOSITION FUNDING Customer Messaging Delivered. The market leader in customer engagement, powering mobile + web push, email, SMS in-app messages. Customers include Lending Tree, VW, and Zynga. Convert your one-time visitors into loyal customers with push notifications. Only available via Shopify App Store but more than 20k Shopify stores use it. Send the right message at the right time. Capture your audience, intelligently market to them across web, mobile and email, and grow your revenue. Similar to Pushowl with over 20k stores currently using it. Send the right message at the right time. Capture your audience, intelligently market to them across web, mobile and email, and grow your revenue. Similar to Pushowl and Pushnami with over 20k stores currently using it. $34M (Series B – Rakuten) N/A N/A $100.9M (Series F – Foundry Group) MOBILE: PUSH NOTIFICATION
  18. 18. COMPANY PROPOSITION FUNDING A shipment tracking platform that helps ecommerce brands turn order tracking from a cost center into a profitable marketing channel. Customers include Caraway, Made In, and Maude. The Returns Platform for Customer-Focused Brands. We pioneered the online exchange experience so your customers can shop confidently and always find a product they love. Customers include Allbirds, Brooklinen, and Figs. The all-in-one shipping platform for e-commerce. We help 23k+ e-commerce businesses save time, effort and money on their most frustrating process - shipping. Customers include French Rocket, Suit Suit, and Duke Distillery. The complete shipping solution. Create labels in a few clicks and save up to 74% or use our modern Shipping API with tracking, address verification, and customs for USPS, FedEx, UPS, DHL, plus many more. Customers include Ritual, Everything, and Atoms. Provide the best post-purchase experience to drive customer loyalty and additional sales (incl. shipment visibility, branded tracking page, shipment notification, analytics). Customers include Wish, Harry’s, and eBay. $8.3M (Seed – Base 10, Harlem Capital) $10.5M (Series A – FirstMark) €20.3M (Series B – AXA Ventures) $12.5M (Series – Initialized) $3M (Series A – 10Fund) ORDER TRACKING RETURNS
  19. 19. COMPANY PROPOSITION FUNDING Deliver an engaging, on-brand post-purchase experience that drives additional revenue, reduces WISMO calls, and inspires customer loyalty. Customers include Sonos, Rebecca Minkoff, and Dollar Shave Club. Provide real-time, personalized, omni-channel fulfillment options on product, cart and checkout pages. Customers include Hammitt, Priority Bicycles, and Spiceology. $64M (Series C – Accel) N/A ORDER TRACKING RETURNS
  20. 20. COMPANY PROPOSITION FUNDING Alloy Automation’s no-code platform enables ecommerce stores to create automated workflows for logistics, marketing, store operations, and more. $5M (Seed – Bain Capital Ventures, Abstract Ventures) WORKFLOW AUTOMATION
  21. 21. COMPANY PROPOSITION FUNDING The Fascination helps you discover, research shop amazing, mission-driven DTC brands – all in one place. Discover our curation of conscious brands across fashion, personal care and home at The Verticale; all vetted by our Verticale Value standards. Thingtesting is a place to discover and learn more about new online brands. We’re on a mission to build the corner of the internet where people can come together to talk honestly about new things. Social platform intended to help people discover and buy online goods. The company’s platform helps users to collect and share favorite items and earn credit for sharing, buy and gift curated items on fancy, enabling users to get curated content for purchase. N/A $100K (Pre-Seed – ERA) $2M (Seed - Forerunner) $124.4M (Series D – Jack Dorsey, Kering Group, Amex) BRAND DISCOVERY MARKETPLACES
  22. 22. COMPANY PROPOSITION FUNDING E2E headless commerce solution. Shogun empowers brands to create unique ecommerce experiences by making it easy to build and optimize online stores. Customers include K Swiss and Leesa. Headless commerce platform. Proposition: Your webstore with sub-second page load speeds, mobile-first functionality and a superior shopping experience. Customers include Something Navy and Enso Rings. Limitless open-source frontend for any eCommerce. Built with a PWA and headless approach, using a modern JS stack, Vue Storefront provides shopping experiences like native apps and boosts site performance. Create and deliver unbeatable storefront experiences. Frontastic is the standard Frontend-as-a- Service for your headless CMS and commerce systems. Customers include Apollo and Flaconi. Swell is the most powerful headless ecommerce platform for modern brands, startups, and agencies. Until now, brands looking to stand out have been using a patchwork of apps for legacy platforms or building from scratch. Swell enables you to create sophisticated solutions faster, without having to think about infrastructure or maintenance. $114.6M (Series C – Insight Partners, Initialized, Accel) $22.8M (Series A – Inovia Capital) $1.5M (Seed – Movens Capital) $3M (Seed – Reiman Investors) $3.4M (Seed – Willow Growth Partners) STOREFRONT DESIGN: HEADLESS
  23. 23. COMPANY PROPOSITION FUNDING Stunning storefronts without back-end sacrifices. Decoupling the UI from the database allows for easy storefront edits that are not limited by back-end architecture constraints. Headless CMS with full visual drag and drop editing. Visually build and optimize digital experiences on any tech stack. Customers include Everlane, and Harry’s. $53.5M (Series A – Norwest Venture Partners, Redpoint) $3.3M (Seed – Greylock) STOREFRONT DESIGN: HEADLESS
  24. 24. COMPANY PROPOSITION FUNDING Launch a world-class mobile app for your brand. No coding required. Customers include Fashion Nova, Figs, and Chubbies. 3D product configurator that will help you increase sales, reduce costs and improve your customer experience. Interactive 3D AR for e-commerce as the new standard. L’Oreal is a customer. Nate is a shopping app that enables users to buy a product from any online retailer with the click of a button. They also offer a variety of other features. $65.1M (Series B – Left Lane Capital, Shopify, SignalFire, Greycroft. Amplify LA) N/A $47.3M (Series A – Renegade Partners, Canaan, Coatue, Forerunner) STOREFRONT DESIGN: OTHER
  25. 25. COMPANY PROPOSITION FUNDING Google Analytics gives you the free tools you need to analyze data for your business in one place, so you can make smarter decisions. Understand your site and app users to better check the performance of your marketing, content, products, and more. Recommended for heat maps, scroll depth charts, and user recordings. See what your users want - with Clarity. Replay user sessions and explore heatmaps to make your website work better for your customers and your business, for free. Predominantly used for heat maps, depth charts. Traditional web analytics tools help you analyze traffic data. But numbers alone can’t tell you what users really do on your site – Hotjar will. Customers include Oberlo, Nintendo, and Adobe. Not really for website analytics, but more for user analytics. You can look at the demographic data for who is visiting your website, all the way down to what TV shows they enjoy watching, cars they drive, and publications they read. Chord offers a commerce-as-a-service software that provides businesses with technology and products to access meaningful data. Public (Google) Public (Microsoft) N/A $65.3M (Series C – Cisco, Founders Fund) $25M (Series A ­ — Eclipse Ventures, Forerunner, Thrive, Index Ventures) ANALYTICS
  26. 26. COMPANY PROPOSITION FUNDING Tableau helps people see and understand data. Our visual analytics platform is transforming the way people use data to solve problems. As the market-leading choice for modern business intelligence, we make it easier for people to: explore and manage data, discover and share insights, and change their businesses. Daasity helps over 1,400 DTC brands unlock data-driven growth. Daasity’s platform empowers you to maximize profit by cutting costs and driving revenue through sophisticated omnichannel analysis, a more informed strategy, and data-driven decision making. Customers include MVMT and Caraway. No-code e-commerce analytics. Dashboards can tell you your revenue is stalling, but they won’t tell you WHY. Zenlytic automatically finds what’s important in your data. Customers: waitlist. Powerful, self-serve product analytics to help you convert, engage, and retain more users. Go beneath the surface to learn which features are popular, who your power users are, and the behaviors tied to long-term retention. Customers include Uber, Expedia, and Docusign. Acquired (Salesforce for $15.7B) $5.7M (Seed – VMG Partners) $1M (Pre-Seed – Primary, Company Ventures) $77M (Series B – a16z) ANALYTICS (CONT.)
  27. 27. COMPANY PROPOSITION FUNDING Performance analytics for modern D2C brands. Pre-Built Dashboards to connect your accounts and start tracking your marketing, operations and finance metrics (incl. ROAS CAC) in less than 15 minutes. Customers include Maev and Sharma Brands. DBA Polyops. The Tradeswell platform makes it easy for any brand to visualize one complete picture of their ecommerce business, while leveraging machine learning to provide real-time insights and optimizations. Focusses on trade promotions management. Cresicor is a cloud-based software platform and powerful data analytics engine that understands the world of trade management for indirect- heavy businesses. Undisclosed $18.8M (Series A – SignalFire) $5.6M (Seed – Undisclosed) ANALYTICS (CONT.)
  28. 28. COMPANY PROPOSITION FUNDING Data-driven loyalty and engagement platform. Power your ecommerce growth by building a better understanding of what will drive longer-lasting relationships and use those insights to create a loyalty program as unique as your brand. Customers include Lively, Ancient Nutrition, and Overtone. Turn your hard-earned sales into repeat customers. Maximize your customer acquisition efforts and turn transactional sales into passionate brand advocates. Gift Card Store Credit Solutions. Rise.ai was designed to manage all your brand’s re- engagement activity – Gift Cards, Loyalty Cards, Rewards, Referrals and Refunds. Customers include Figs, Lindt, and Allbirds. Swell Rewards Integration. Build customized loyalty referrals programs to engage existing customers and reach new ones. Customers include Drunk Elephant, Rebecca Minkoff, and Burton. $400K (Seed – EC1 Capital) $1M (Seed – OMERS Ventures) $450K (Seed – Peregrine Ventures) N/A Acquired by Yotpo LOYALTY REFERRALS
  29. 29. COMPANY PROPOSITION FUNDING Mailchimp provides marketing automation for e-commerce businesses. Do it all with Mailchimp. Bring your audience data, marketing channels, and insights together so you can reach your goals faster – all from a single platform. HubSpot’s CRM platform has all the tools and integrations you need for marketing, sales, content management, and customer service. N/A (Bootstrapped) Public ($100.5M private funding, incl. General Catalyst, Scale Venture Partners) E-MAIL
  30. 30. COMPANY PROPOSITION FUNDING Community-driven video app for growth-focused creators. For brands, the platform allows them to discover influencers. The typical process: Greenlight shows campaign briefs to trusted influencers they have identified as a good fit for the brand. The influencers respond with audition videos. The brand approves/declines - one-to-many content development. Self-serve Influencer platform. Allows brands to find influencers (over 100K on platform), get verified analytics, detailed demographic information about their followers, etc. Brands can brief influencers on a campaign, make offers, send emails to groups of influencers where they are from, and how much money they make. They also have account managers to help in the process. One powerful hub for your entire influencer marketing program (Discovery - Outreach - CRM - Product Fulfillment - Analytics - ROI Tracking). Brand users include L’Oréal, Trifecta, and Urban Outfitters. Revolutionize your brand’s influencer marketing program. Leverage robust and powerful analytics to understand your earned media program’s impact and improve your brand’s influencer marketing strategy. N/A (Seed) N/A (Seed) $35.3M (Series A – Imaginary, Bullpen) Undisclosed (Seed) INFLUENCER MARKETING
  31. 31. COMPANY PROPOSITION FUNDING Dovetale helps e-commerce stores recruit, manage, grow their sales with communities of people who love their products. AspireIQ is an influencer platform that helps the next generation of e-commerce brands scale. $500K (Seed – Expa) $9.8M (Series A – Pear VC, Cota Capital) INFLUENCER MARKETING (CONT.)
  32. 32. COMPANY PROPOSITION FUNDING CART ABANDONMENT Allows brands to build post-purchase funnels triggered by what your customers buy at checkout – and then track the results across every funnel and offer to understand the impact on your AOV and revenue. Customers include Magic Spoon, and Organifi. Their AI model promises to predict which shoppers will leave your site and automatically engages them in real time to convert them into buyers. Powered by real people, LiveRecover contacts, engages, and converts your abandoned carts into sales for you over text message. $1.7M Seed – Rogue Venture Partners $1.6M (Pre-Seed – Indicator Ventures, RiverPark Ventures) Undisclosed
  33. 33. COMPANY PROPOSITION FUNDING LIVE CHAT Olark’s live chat software and customer data tools help you learn from every online interaction. Sure, it does live chat. But there’s also bots, apps, product tours, and more – like email, messages, and a help center – that help you build relationships with your customers. N/A Y-Combinator $290.8M (Series D – Bessemer, Kleiner Perkins)
  34. 34. COMPANY PROPOSITION FUNDING LIVE CHAT: COMMERCE Paloma helps eCommerce businesses sell directly to customers in Facebook and Instagram Messenger, with automated personal shopping conversations. Via is a mobile commerce platform offering a full spectrum of services to retailers (e.g. returns) via messaging channels. Yalo is C-commerce (“chat commerce”) startup building tools for businesses to use messaging apps as part of their customer outreach and sales strategies. $5M Seed – Laconia Capital Group, Brooklyn Bridge Ventures, Overton VC, Black Jays $20M Series A – Footwork, Peterson Ventures $108M Series C – B Capital Group
  35. 35. COMPANY PROPOSITION FUNDING REORDER/QR Brij is powering one-touch registration to connect brands and their customers with a simple scan of a QR code or NFC tag. Customers buy a product, scan the tag, and instantly get discounts, rewards, exclusive content and transparency. Blazing fast, one-tap checkout for the physical world. Customers include Sharma Brands and Red Antler. Repeat is a SaaS platform that enables consumer-packaged-goods brands to turn one-time buyers into repeat customers. N/A N/A $9M (Series A – Battery Ventures, Mucker Capital, Harlem Capital)
  36. 36. COMPANY PROPOSITION FUNDING SOCIAL MEDIA: AUTOMATION Simpler social media tools for authentic engagement. Tell your brand’s story and grow your audience with a publishing, analytics, and engagement platform you can trust. Our powerful, all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy – but every area of your organization. $4M (Series A – Collaborative, Stage One) Public ($111.5M – NEA, Goldman Sachs, Future Fund)
  37. 37. COMPANY PROPOSITION FUNDING SOCIAL MEDIA: CAMPAIGN OPTIMIZATION Smartly.io automates every step of social advertising to unlock greater performance and creativity. Find the right audience for your ads with AdEspresso’s split testing and optimization. Creating digital experiences that can transform your company takes data-driven decisions, continued experimentation and constant invention. $22.5M Acquired post Series A by Highland Europe N/A (Acquired by Hootsuite) $256.9M (Acquired by Episerver, prior investors include Benchmark and a16z)
  38. 38. COMPANY PROPOSITION FUNDING SOCIAL MEDIA: CUSTOM VIDEO We produce original video ads on our own dime and get paid only when they outperform anything our clients are already running. Provider of algorithmic strategies for video platform. The company helps brands predict which video ads and influencer campaigns will generate the greatest audience engagement. Fresh video ads for social. The fastest way to grow your return on ad spend. Performance Video Done Right. Narrative develops video creative at scale by combining award- winning producers with our proprietary A/B testing framework for video. Collaborate with your community to make branded videos. Make a Capsule in minutes. Invite your creator community. No apps or downloads required. Auto-personalize each video. Add branding, effects and music. Choose a template or make your own. N/A N/A N/A $2M (Seed – Array Ventures)
  39. 39. COMPANY PROPOSITION FUNDING STREAMING VIDEO Like QVC meets Snapchat. Individual sellers, or established brands, use the platform to create and host their own shows. Sellers also get access to gamification features, show templates, real- time performance stats and metrics reports to give them a complete picture of how their show is performing across a wide range of data points. Popshop also manages payments and shipping. An online broadcasting shopping platform for influencers and brands to shop with their followers in real-time! A new way to shop with followers and monetize influence. ShopShops is the premiere live shopping destination. Our hosts bring you to some of the most iconic and trending stores, and more through the power of our livestream shopping platform. Live events feature a two-way dialogue between the hosts and shoppers, who can ask questions in real-time about product fit, material, color, and more. An always live social-shopping network, with your favorite brands, artists, celebrities and useful products. We’ve built the first online platform for live streaming and home shopping shows with a built-in buying experience that anyone can use. $ Undisclosed (Series A – Benchmark, Floodgate, Abstract Ventures) $1M (Pre-Seed – Neome) $35.1M (Series B – LightShed , Acrew, Forerunner, Union Square) $9M (Seed – Raine Ventures, Spero Ventures) Live Shopping for bold e-Commerce brands. Unlock awareness, engagement and sales through shoppable live video. $ Undisclosed (Series A – Benchmark, Floodgate, Abstract Ventures)
  40. 40. COMPANY PROPOSITION FUNDING STREAMING VIDEO (CONT.) Whatnot is a live stream platform and marketplace that enables collectors and enthusiasts to connect, buy, and sell verified products. Spin is a live shopping platform designed to bridge the gap between livestreaming and ecommerce. Shoppers get discounts, merchants get to demo their products live, and influencers get to make connections with brands quickly and easily. Add the IRL experience to your online store with the #1 virtual shopping platform. Allows for one- to-many video shopping and one-to-one virtual shopping for product advice. GhostRetail equips brands and retailers with a new, direct sales channel, allowing associates and ambassadors to shop and transact with customers in real-time, anytime, from anywhere. $24.7M (Series A – a16z) $5.7M (Series A – Spark Capital, Rock River Capital) N/A N/A
  41. 41. COMPANY PROPOSITION FUNDING CROSS-SELLING NETWORKS Show your customer products they might love from your partners. Our interest-graph engine is designed to find three-sided mutually beneficial product recommendations, that don’t annoy. Customers include Haus, Caraway, and West Willow. Unlock new sales and grow your brand on the largest collaborative commerce network in the world. Influencer Partnerships to collaborate with creators who love your brand. Brand Partnerships to cross-sell your products on other Shopify stores. The DTC brand network for cross-site selling. Sell products from leading DTC brands seamlessly and without inventory commitments. Brands on site include Nomad, Equinox, Senreve. $7.4M Seed –Sugar Capital, Bessemer, Shopify, Indicator, RiverPark $3.1M Seed – Cove Fund, Alpha Edison N/A
  42. 42. BACK END TOOLS 03
  43. 43. COMPANY PROPOSITION FUNDING STORAGE FULFILLMENT: STORAGE FOCUS Supply chain solution that provides warehousing via a flexible on-demand warehousing network. Value prop to brands: Every warehouse provider in the FLEXE network uses our software, giving you complete visibility and control over operations. Manage inventory levels, order data, and control billing from the same system. Supply chain solution, focusing on warehousing and fulfillment to stores/warehouses. An Airbnb for warehouses. Value prop to brands: Say goodbye to piecing together 3PLs, integrations, and clunky software. Only Stord delivers end-to-end logistics for brands of all sizes through one integration, one software platform, and with on-demand scalability. $144M Series C – Tiger Global, T. Rowe Price $115.2M Series C – Kleiner Perkins, Founders Fund
  44. 44. COMPANY PROPOSITION FUNDING STORAGE FULFILLMENT: FULFILLMENT FOCUS Services include (1) Fulfilment starting at $3.99 per unit and (2) Storage starting at $0.75/mo/ cu.ft. Integrates with Shopify, Amazon, eBay, Walmart, etc. A vertical extension from the core Shopify offering. You can select items for fulfillment from inside your Shopify admin. Shopify recommends inventory distribution across warehouses. They pick, pack, and ship automatically – including branded packaging. Custom pricing (added to Shopify subscription). E-commerce and retail fulfillment (incl. DTC, B2B, Amazon, more). Whether you’re outgrowing your current setup or expecting a spike in sales, Flowspace’s platform gives you access to everything you need to make it happen – including fast customer support, flexible fulfillment, and a network that powers 2-day shipping, profitably. Offers supply chain logistics solutions, as well as transportation. Global logistics platform that fulfills ecommerce orders for direct-to-consumer brands. ShipBob is a tech-enabled 3PL. They use our proprietary software across our fulfillment network for a cohesive experience. Orders are automatically sent to our warehouses, where inventory is picked, packed, and shipped (incl. 2-day shipping) to your customers. $240.9M Series D – Coatue Public $46.5 (Series B – Canvas Ventures, Build Group) Public $330.5M (Series E – Bain Capital, Menlo, Softbank, Menlo Ventures)
  45. 45. COMPANY PROPOSITION FUNDING STORAGE FULFILLMENT: FULFILLMENT FOCUS (CONT.) DCL provides hassle-free fulfillment. Our full suite of fulfillment services allows brands to scale without sacrificing flexibility, quality, or customer satisfaction. Offering includes services from e-com fulfillment, transportation management, reverse logistics, and Amazon Fulfillment services. Customers include Willow, Magic Spoon, and Fi. Order fulfilment for eCommerce. ShipMonk integrates with your sales channels to make shipping and fulfilment stress-free, so you can focus on scalable growth. Single command center for e-commerce fulfilment. Shipping management, warehouse management, and more – at lower prices for shipping with all large carriers. Fulfillment Works is a full-service, end-to-end fulfillment company serving start-​ ups and Fortune 500 giants alike, across North America. Undisclosed $365M (Private Equity – Summit Partners, Periphas Capital) N/A Undisclosed
  46. 46. COMPANY PROPOSITION FUNDING STORAGE FULFILLMENT: TECH FOCUS Outsourced fulfilment in a box, targeting ecommerce start-ups, started by the former founder of Shyp. Items are stored in an Airhouse affiliated network. Software stitches the pieces together and Airhouse has no warehouse staff. Value prop to brands: Sync your shop, send inventory, and you’re all set. Professional fulfillment software services for growing brands. Their main selling point are their ability to create reports, monitor key KPIs, alert via Slack, email, S3, webhook and more. Value prop to brands: You worry about customer acquisition. We’ll worry about the rest. A complete fulfillment platform built for the future of supply chain. Ox will pull your organization ahead of your competition. Seamlessly integrate with your organization’s current IT infrastructure. Aggregate orders, inventory, and facility map into one centralized platform to accelerate Units Picked Per hour and Exceed Customer Expectations. $5.5M (Seed – Angels) $2.4M (Pre-Seed – Upside, Supernode, Afore) $3.6M (Seed – MaC VC, Cortado, Willow Growth)
  47. 47. COMPANY PROPOSITION FUNDING MICRO DISTRIBUTION Distributed warehousing network building micro distribution footprint in dozens of urban locations across the country. Handing off 1-hour, same day, and regular shipping to 3rd party partners: Uber/Postmates, AxleHire, etc. Ohi powers delivery services for D2C ecommerce and beverage brands by turning their existing facilities into micro fulfillment centers, still seem to be handing off to last mile delivery providers. Swyft provides a “B2B marketplace for same day logistics”. Mom-and-pop DSPs provide warehouse space in cities and fulfill last mile delivery. For brands, Swyft supports ship-from-store or fulfillment center workflows and provides visibility with real-time tracking and notifications for customers. Shipsi makes it simple for you to provide same-day delivery, next-day delivery, and scheduled delivery directly from your online and retail stores. Integrates with any e-commerce, POS, ERP, WMS, inventory, or fulfillment systems. Utilizes existing stores or any location as “micro- fulfillment centers”. $51.2M (Series B – EQT, Pivot North) $2.8M (Seed – Flybridge) $20M (Series A – Inovia, Forerunner, Shopify, Golden Ventures, Trucks VC) $2.8M (Seed – Precursor, Halogen Ventures)
  48. 48. COMPANY PROPOSITION FUNDING MICRO DISTRIBUTION (CONT.) Premium essentials delivered in minutes. Your new local shop now available in Los Angeles, New York City, San Francisco, and Miami. We embed retailers back into urban spaces. They have “flexible robot-powered micro-fulfilment centers inside urban communities.” Focus on same-day online grocery delivery and e-commerce delivery. Owned by Darkstore $136M (Series B – Corner Ventures, Playground Global)
  49. 49. COMPANY PROPOSITION FUNDING LAST MILE DELIVERY On-demand food delivery platform that gives customers access to restaurants and retailers. Carrier/courier hybrid offering same day and Next day delivery solutions. Roadie puts unused space in passenger vehicles to work by connecting people with items to send with drivers heading in the right direction. Offers shipping, providing on-call, same day and overnight messenger services. A leader in last mile delivery and the largest regional parcel carrier in the US trusted by leading retailers and businesses. Develops and operates a fleet of electric self-driving vehicles that are built to deliver assorted local goods. Bringg is a data-led delivery and fulfillment platform that offers last-mile delivery solutions for retailers and logistics providers. $2.65B (Acquired by Uber) $35.4M (Series B – Eclipse Ventures) $62M (Home Depot, Tomorrow Ventures) $30.9M (Not Disclosed) N/A $1.5B (Series C - Softbank Vision Fund, T. Rowe Price) $185M (Series E – Insight Partners, Viola Growth, Salesforce Ventures) Note: Uber and DoorDash APIs are also available to retailers looking to fill their last mile delivery needs.
  50. 50. COMPANY PROPOSITION FUNDING INTERNATIONAL SHIPPING FlavorCloud makes international shipping easy and affordable for e-commerce. They are the world’s best premium cross border network providing instant access to deeply discounted rates, trade and regulatory compliance and automations to 200+ countries. Passport is an international shipping carrier for eCommerce companies and their 3PLs. Best in class parcel logistics. Duty and tax calculator for DDP. High-touch customer support. Flow is a powerful and flexible cross-border solution that simplifies the complexity of scaling internationally. Deliver a better brand experience, optimize at scale and reduce operational risk with the most advanced technology on the market. $3.8M Seed – Revolution $15M (Series A – M13, Riverpark, Kleiner Perkins) $55.5M (Series B – Bain Capital Ventures, NEA)
  51. 51. FINANCING TOOLS 04
  52. 52. COMPANY PROPOSITION FUNDING PAYMENTS Online payment processing; a suite of payment APIs that powers commerce for online businesses. One-click checkout. Bolt replaces your existing checkout and makes online buying fast, safe and easy on any device. Bolt supports all major card brands and alternative payment methods. Public ($2.2B – Tiger Global, a16z, amongst others) $215M (Series C – General Atlantic)
  53. 53. COMPANY PROPOSITION FUNDING TRY NOW PAY LATER Try-before-you-buy platform. BlackCart makes online shopping risk-free, boosting conversions and AOV, while giving your customers a frictionless shopping experience they’ll love. Platform designed to offer a try before you buy experience for shoppers. People will love your product. Let them try it. Try Now Buy Later software for Shopify Plus brands. Promising significant uptake in conversion, AOV and return on ad spend. The free at-home try-out platform. Try high-end products before you buy. No money down. Free delivery + return pickup. $11M (Series A – Hyde Park Venture Partners, Origin Ventures) $12M (Series A – Shine Capital) $4M (Seed – Greycroft, Village Global)
  54. 54. COMPANY PROPOSITION FUNDING BUY NOW PAY LATER POS loans for customers, allowing them to buy products online now and pay later, typically over monthly installments. No matter your industry, Affirm’s tailored programs remove price as a barrier, turning browsers into buyers, increasing AOV, and expanding your customer base. Customers include Walmart, Bonobos, and Peloton. Boost your business with Klarna. Increase sales by giving your customers the freedom to split their purchases into 4 interest-free payments. Customers include Sephora, Adidas, and HM. Unlike other buy-now-pay-later solutions, Afterpay offers one transparent solution to shoppers with no credit checks, no interest, no hidden fees, and no catch. Customers complete their order and you get paid the full amount up front. Customers pay four installments every two weeks, directly to Afterpay. Customers include Fenty Skin, Real Real, and Glossier. Kafene helps all consumers buy the things they want over time, affordably. And no credit is necessary. Our single application instantly offers Prime and Subprime consumers the pricing that is right for them. Public $1.5B – Spark, Founders Fund, Thrive Capital $3.1B PE – Sequoia, Dragoneer, Silver Lake Public Investors include Coatue Tencent $10.5M Series A – Republic Labs, Trajectory Capital
  55. 55. COMPANY PROPOSITION FUNDING INSURANCE Turn one-time shoppers into loyal customers with Route’s package tracking, order protection and customer engagement solutions. One stop shop for visual tracking, real time alerts, order history, and instant resolution. $48.5M Series A – Album Provides a better product protection experience that is a win for both merchants and their customers. Customers include Peloton, and JBL. $316.4M Series C – Softbank Vision Fund, Meritech Clyde empowers businesses to offer extended warranties and accident protection to their customers – leveraging a competitive network of insurance partners to offer extended warranties and accident protection plan. Customers include Chili, Windmill Air, and Tuft Needle. $17M Series A – Spark, Red Sea
  56. 56. COMPANY PROPOSITION FUNDING SUBSCRIPTION BILLING Subscription management software. Allows brands to roll out subscriptions in minutes, integrates with all top commerce tools (Klavyio, Gorgias, etc.) and supports all major processors and methods. $277M Series B – Bain Capital Ventures, Iconiq Growth Subscription billing management platform. The subscription management platform delivering unrivaled results to smart brands worldwide. Acquired Accel-KKR, prior funding $39.1M Seamless checkout and account management experience for subscription customers. Smartrr allows Shopify merchants to offer curated subscriptions and memberships with ease. N/A
  57. 57. COMPANY PROPOSITION FUNDING CASH FLOW MANAGEMENT Cashflow management for the modern business. Streamline your finances so you can scale faster. $21M (Series A – Kleiner Perkins, Founders Fund)
  58. 58. COMPANY PROPOSITION FUNDING NON-DILUTIVE FINANCING Suite of performance financing products and services. Fair and fast capital, a trusted network of founders and the guidance needed to scale your business. $2B+ invested in 4,500+ businesses. $466.5M (Series C – Highland Capital, Nestle, Oak HC/FT) Inventory financing. We will finance the manufacturing cost for the quantity of units we predict you will sell in the time frame. Undisclosed (Slow Ventures) Corl provides fast, fair, and flexible financing with revenue sharing. No equity. No board seats. No fees. $800K (Pre-Seed, CFV Ventures, Connetic Ventures) Revenue-based financing for eCommerce brands. One simple fee, no interest rates. Offers in hours based on underwriting engine. No equity stakes or warrants. $10.2M (Seed – QED Investors) Jump Start Your Growth. On Your Terms. Zero dilution. Keep your equity, board seats, and vision intact. 100% transparent process. No hidden fees. No personal guarantees or warrants. Quick and easy access to up to $3M capital. $16M (Series B – Voyager Capital, Summit Capital) Assembled Brands is a financial services company that specializes in providing non dilutive financing (working capital, inventory financing, PO financing) to consumer goods brands. $100M (Oaktree Capital Management)