This document is a resume for Amish Swami that outlines his professional experience and qualifications. He has over 8 years of experience in accounts payable, receivable, and close to report roles across several industries. His most recent role since 2013 has been as an Operations Lead at Genpact, where he manages teams and ensures timely delivery of finance and accounting services. He has received several awards for operational excellence from previous employers.

1. AMISH SWAMI
F-2, A-19, Ramnagariya, Jagatpura  Jaipur, Rajasthan-302017  (91) 9783934447  amish.swami@gmail.com
NTERPRISING, HARD-WORKING AND TECHNICALLY SKILLED ACCOUNTS PAYABLE, RECEIVABLE AND
CLOSE TO REPORT SPECIALIST known for accuracy, attention to detail and timeliness in managing collections,
disbursement, closing and reporting functions for diverse-industry employer. Career spans 8+ years of experience
in manufacturing/pharmaceutical/retail/insurance and has included accountability for the processing of up to 25,000
invoices ($1M) per month, daily collection of ($.5M) per month, backed by solid credentials and proficiencies in MS
Office Suite, Mainframe systems, Oracle 11i, Oralce 12i, and SAP.
KEY SKILLS
 Accounts Payable Processes & Management.
 Accounts Receivable Processes & Management.
 Close to Report Processes & Management.
 Teambuilding & Staff Supervision
 Team Training and development.
 Six Sigma - Green Belt certified.
 Daily/Weekly/Monthly internal/external reporting
and service delivery.
 Operations Lead - P2P Team (PO creation, VMD,
Invoice processing, Payments, Vendor Reco).
 Operations Lead - O2C Team (Collections, bank
reconciliations, and GL reconciliation.
 Operations Lead - C2R Team (Daily, Weekly, Monthly
schedules, Bank reconciliations).
 Maintaining quality, SLA deliverables, revenue
forecasting, FTE/Transactional billing and ensure
service delivery.
RECENT REWARDS
CFO Award for Operation excellence, Improvement –Value Stream Mapping – MaxBupa – H1,2014
Silver Award for Operation excellence, Improvement –Recon COE and automation – MaxBupa – H1,2013
CFO Award for Operation excellence, Improvement –Turnaround time claims/refunds – MaxBupa – H2,2012
Gold Award for Operation excellence, Stabilize – Handover – Bharti Walmart & Takeover – MaxBupa - H1,2012
Silver Award for Operation excellence, Transition – Bharti Wal-Mart – Capex-Opex, Travel, Employee Expense - H2,2011
Silver Award for Operation excellence, Transition – Stabilize – Handover – Bharti Walmart – Merchandise - H1, 2011
PROFESSIONAL EXPERIENCE
GENPACT [Business process outsourcing] –Sitapura, Jaipur, Rajasthan [MaxBupa Health Insurance Co. Ltd.] – India.
Operations Lead - Accounts Payable, Receivable, Close to Report and Payroll, 09/01/13 to till date (Manager)
Promoted as Manager - Operation Leader with bigger responsibility of Service Delivery for high demanding business for
Finance & accounting services. Overall responsibility from customer engagement/contracting to operational/financial
performance with high record in customer satisfaction rankings, improvements to the bottom line and turnaround of
underperforming operations. Respected builder and leader of customer-focused team. Lead by example and ensure the
execution of all quality and operations policies.
 Individually handling customer relationship and working as service delivery leader to ensure timely delivery of
service with excellence.
GENPACT [Business process outsourcing] –Sitapura, Jaipur, Rajasthan [MaxBupa Health Insurance Co. Ltd.] – India.
Accounts Payable, Receivable and Close to Report Manager, 05/01/12 to 08/31/13 (Assistant Manager)
Worked for MaxBupa Health insurance co. ltd and handling Collection, Disbursements, closing and reporting
roles/responsibilities.
E

2. AMISH SWAMI
Résumé  Page 2
 Handling Team of Collections, taking care of Collection of funds from different locations of India, tracking and
reconciliation of recognition, realization of funds by bank and clearance for issuance of policy. Daily preparation of
collection schedules, bank reconciliation and working on open items.
 Handling Team of Disbursement, taking care of timely booking and making payments for Refunds, Claims,
Incentives, Commissions, Marketing Expenses submitted by providers, agents, members and customers. Daily bank
reconciliation and weekly stale cheque entries/Schedules preparation.
 Handling team of Close to Report, taking care of monthly schedules for Refunds, claims, collections(cash, cheque,
DD, Neft, online, IVR), disbursement, commissions, bank reconciliations, service tax, stale cheque and working on
all open items. Collection and Disbursement forecasting, TDS reconciliation and payment, Service tax reconciliation
and payment.
 Recently started handling team of payroll.
GENPACT [Business process outsourcing] –Sitapura, Jaipur, Rajasthan [Bharti Walmart Pvt.Ltd.] – India.
Accounts Payable Manager, 01/15/11 to 04/30/12 (Assistant Manager)
Got new opportunity as manager accounts payable operations for Bharti Walmart Pvt. Ltd. Participated in transition and
stabilization of different processes of accounts payable (Merchandize, Non-Merchandize, Vendor helpdesk/Resolution)
@ centralized location. Different policies and procedures implemented to manage inflow from different locations on
India, Data management of 4000 invoices/day, increase productivity and accuracy.
 Handled hiring, training, transition and stabilization of different team of invoice processing – Merchandise and Non
Merchandise, helpdesk of 48 team members.
 Managed scanning vendor, inflow of invoices from 30+ locations, processing of 4000+ invoices/day, Handover-
Scanned-Received-Processed-Handover reconciliation and daily reporting to customer
 Transitioned and managed –Merchandise, Non Merchandize (Capex, Opex, Employee Reimbursement, Utility, Rent)
and Vendor helpdesk processes. Supported customer during audits – Preparation of schedules.
GENPACT [Business process outsourcing] –Silokhera, Gurgaon, HR [UCB Inc] – US and Canada.
Accounts Payable Manager, 07/1/09 to 06/30/10 (Management Trainee) & 07/01/10 to 01/14/11(Assistant
Manager)
Promoted to manager accounts payable operations for UCB Inc. Participated in planning/implementing different policies
and procedures to increase productivity and accuracy to reduce 100% FTE bench. Providing effective management of
payables service to international customers by adhering to SLA’s, CPI’s and KPI’s requirements.
Key Role:
 Handled team of procurement, vendor management, invoice processing, helpdesk and mobileXpense or employee
expense of 18 team members.
 Monthly preparation of CPI/KPI, SLA’s for the all the 10 countries. Daily/Weekly/Monthly discussions with client
to know process health.
 Monitored team to follow and maintain Standard operating procedures to provide best in class services to customer.
 Planned and implemented several automated procedures by continuous improvement in the process to increase
productivity and accuracy.
Monthly one to one discussion with each team member to plan their career path and provide resolution to their
concerns. Training need analysis, organizing training & development program and team building exercises for team
members.
GENPACT [Business process outsourcing] – DIT Park, New Delhi [Honeywell Inc] – US and Canada.
Accounts Payable Specialist, 05/15/06 to 11/30/07(Process Associate) & 12/01/07 to 06/30/09(Process Developer).
For Honeywell Inc US and Canada, handled daily A/P processes; managed vendor/supplier relations; and oversaw the
timely, accurate processing of invoices, purchase orders, credit memos and payment transactions. Maintained adherence
to corporate, accounting standards; addressed escalated issues from employees and vendors regarding accounts payable;
and ensured accurate and compliant A/P files and records in accordance with company policies and government
regulations.

3. AMISH SWAMI
Résumé  Page 3
Key Role
 Timely and accurate processing of invoices from vendor and resolving discrepancies in invoices/PO.
 Handled most critical process of processing cheque requests.
 Maintained good rapport with internal/external customers by providing quick resolution to the queries via AP
helpdesk and always make sure that every query get closed in time by doing proper follow ups.
 Auditor of cheque request/invoice processing and helpdesk to maintain quality adherence.
 Facilitated “no-fault” internal and external audits as a result of sound recordkeeping and thorough SOP (Standard
operating procedures) documentation.
 Preparing PKT (Process Knowledge Test) for the team to find out gap and provide training to team to fill up these
gaps
.
EDUCATION
NEW DELHI INSTITUTE OF MANAGEMENT – New Delhi, India
Post-Graduate diploma in Business Management, 2006
(Equivalent to Master in Business Administration and approved by AICTE)
Dual specialization in Finance and Human Resource.
HIMACAL PRADESH UNIVERSITY – Shimla, Himachal Pradesh, India
Bachelor of Business Administration, 2003
 Achievement: 2nd Position in HPU, Shimla During BBA
PROJECTS UNDERTAKEN
 Six sigma project- BPMS-Business Process Management System- Bharti Walmart
 Recon COE Project.
 Segregation of Duties Project.
 Project Simplification – Automation (Macros recorded).
 Automation of invoice processing in ERP.
 Lean Projects:
a) All-in-one productivity Tracker.
b) Increase in FPY for processing of EURO invoices.
c) Reduction in cash outflow/duplicate payments for utility invoices.
PERSONAL PARTICULARS
Date of Birth : 19 Dec 1982.
Marital Status : Married.
Gender : Male.
Passport : Available
Language known : Hindi, English and Punjabi.
TECHNOLOGY SUMMARY
MS Office (Word, Excel, PowerPoint)  SAP  Oracle  Windows (all)
21 April 2015  Jaipur