API Force Presentation

All contents © MuleSoft, LLC
Welcome to APIForce
Swiss API Community
Fiona Leibundgut, Creativity Success Artist
ﬁona.leibundgut@mulesoft.com

APIForce Community
Introduction of the Team
Andreas Oberrauter Amir Khan
API Artist
aoberrauter@mulesoft.com
API Activist
amir.khan@mulesoft.com
Mihael Bosnjak
Error Handler
mbosnjak@mulesoft.com
Fiona Leibundgut
Creative Success Artist
ﬁona.leibundgut@mulesoft.com

APIForce Community
Special Guest
Integrate
Hamza Ghanimi
Chief Product & Technology Oﬃcer
Automate Innovate
Speaker

APIForce Community
Agile Board for Today
Agenda
10 min
Welcome & Introduction to APIForce
Universal API Management 45 min
BREAK 15 min
Real-world Example by Firstcaution AG 45 min
Introduction to MuleSoft Automation Suite 60 min
LUNCH 60 min
Community Session 45 min
BREAK 15 min

Universal API Management
Swiss API Community
Andreas Oberrauter
aoberrauter@mulesoft.com

Enterprises have APIs running everywhere
SaaS
Integration
iPaaS
Event
driven
Micro-
services
APIM
B2B/
EDI
Geography
Security and
compliance
API Styles
Microservices,
GraphQL,
AsyncAPI
Multi-Cloud
AWS, Azure,
SAAS

This causes a number of challenges
SaaS
Integratio
n
iPaaS
Event
driven
Micro-
services
APIM
B2B/
EDI
Limited reuse
Slowed
innovation
Many
management
consoles
Constrained
resources
Siloed
governance
Inconsistent
visibility &
security

Universal API Management Oﬀering
Accelerate
application
delivery
Implement
modern
architectures
Update Update
New
API Governance
Ensure consistent quality & conformance
API Manager
Manage any service consistently
Gain
consistent
security &
quality
Flex Gateway
Ultrafast gateway for APIs running
anywhere
API Design Center
Diverse protocol support
Anypoint Platform CLI
Discover and use non-Mule APIs
Anypoint Exchange
Consolidate all APIs into a single place
API Community Manager
Build and engage your API communities
API Experience Hub
Build developer portals in minutes
Create
vibrant API
ecosystems
New Update
H2, ‘22

API Experience Hub
Create a vibrant API
ecosystem

Exchange? ACM? Experience Hub?
H2 ‘22

Exchange? ACM? Experience Hub?
H2 ‘22
High implementation effort
Low implementation effort
Low configuration
possibilities
High configuration
possibilities
ACM
Exchange
Experience Hub

Anypoint API Experience Hub
16
● Build portals customized with code or
templates and drag-and-drop components
● Support users at every step with interactive
documentation, forums and case
management
● Optimize your API program with
customizable dashboards to analyze
engagement and adoption
H2 ‘22

API Governance
Consistent security
and quality

Standards, Principles -> Code Quality
POST /deleteAll_Records
GET /trigger/sync/Accounts
PUT /create_new_records_if_not_existing

Code Quality
API Speciﬁcation API Implementation

API Governance
Self-serve & access rules
from Exchange
Apply standards on any
API deﬁnition
Identify & resolve
conformance issues
Automate validations by
integrating with CI/CD
pipelines
Extensible rules based on
open standards (W3C,
OPA)

Flex Gateway
21
Implement
modern
architectures

Microservice architectures
In hybrid/multi cloud environments
Monolithic architectures
In siloed cloud or on-prem server environments
Application Application A Application B
Decoupled and distributed architectures
.…
.…
.…

Adopting microservices and distributed
architectures is complex and resource intensive
Customers
Invoices
Orders
Items
API gateway 2
API gateway 4
API gateway 1
API gateway 3
Multiple gateways and
management consoles

Anypoint Flex Gateway
Implement modern architectures with limited
overheads using Anypoint Flex Gateway
Deploy to virtually any
environment
Customers
Invoices
Orders
Items
High performance on
a small footprint
Secure E-W and
N-S traﬃc
Fine grain traﬃc
control & fault
tolerance
Manage using web UI
or CI/CD pipeline

Demo

Thank you

COFFEE BREAK (15 min)
APIForce Zurich

Real-world Example
Hamza Ghamini

LUNCH (60 min)
APIForce Zurich

Introduction to MuleSoft Automation
APIForce Zurich

How can I speed up payroll
processing?
How can we close our
books accurately?
How can I make my contact
center more eﬃcient?
Finance
Service
Employee Success
apps on average used
by today’s employee
8
Manual tasks and processes are prime for automations
Source: How Much Time Are You Wasting on Manual, Repetitive Tasks?, Smartsheet,
Annual SaaS Trend, Blissfully Report, 2019,
hours spent on repetitive,
manual tasks per week
10

Unlocking innovations is
hard without the right
automation platform
Evolving
Requirements
Coding experience
Business / IT
collaboration
Business
Users
Your
organization
Automations
Source:The State of Business and IT Innovation, MuleSoft

Demo Use Case
Salesforce Service Cloud

Meet
RACHEL
Rachel is one of loyal customers of
Northern Trail Outfitters
The delivery date for hiking boots she
ordered doesn’t match her travel plans
Calls NTO to understand if her shoes
could be delivered earlier

Meet
MICHAEL
Michael is the Customer Service
Agent at Northern Trail Outfitters
He provides excellent customer support
using Salesforce Service Cloud
Eg, Validates customer claims, requests
expedited shipping etc.

Repetitive manual tasks slow down processing
Rachel has bought some NTO hiking boots but her delivery is delayed
She contacts the Service center to find out what’s going on
Service
Cloud
Opens Customer
Case via
OmniChannel
Checks Order
Status
Sees NBA on
offering express
delivery
Puts Rachel on
hold
Logs into legacy
warehouse system
Manually enters
delivery data
Legacy
OMS
Confirms Rachel
& Closes Case
Update order in
Netsuite
NetSuite
Login to NetSuite

Increase Productivity and Efficiency
Use MuleSoft RPA Bots to replace human tasks
Service
Cloud
Opens Customer
Case via
OmniChannel
Checks Order
Status
Sees NBA on
offering express
delivery
Continue conversation
/ Triggers Bot
Logs into legacy
warehouse system
Manually enters
delivery data
MuleSoft
RPA
Confirms Rachel
& Closes Case
Update order in
Netsuite
Composer
Login to NetSuite
Does other tasks
while RPA running
Trigger
(on success)

Live Demo
Salesforce Service Cloud

Integrated Solution
Flow Builder -> {MuleSoft RPA} <- Composer
1
2
3

Cost Takeout Value Proposition
Expected Improvements
Value Driver
Eliminate waiting period
Empower service agents to improve
customer experience
Reduce error rate
Changes into system are more resilient and
less error prone
Increase agent productivity
More customer cases can be addressed by
service agents
↑ 100%
With
MuleSoft
Automation
x4 cases per day
Reduce resolution time per case ↓ 83%
↓ 99%

MuleSoft Automation
Strategy and Vision

Evolve into a cloud-based oﬀering and accelerate execution
MuleSoft expanding its portfolio
Evolves into
● Innovation at the RPA Core
● Easy to use, deploy and
govern
● More integrated at the point
of automation need
and much more to come!
MuleSoft RPA
Servicetrace X1

SAP
SAP
MuleSoft Automation
Empower your teams to do more, with less
Move faster with fewer resources
Automate any manual or repetitive tasks in your organization
Composer -- RPA -- Orchestrator
Improve how work ﬂows for everyone
Empower anyone to automate any Customer 360 processes
Composer -- RPA -- Orchestrator
Power automations together
Automate as a team on a platform that makes collaboration with IT easy
Composer -- RPA -- Anypoint

RPA in the context of Hyperautomation
Netsuite
Salesforce
Jira
Legacy
Docs
Images
Governance
& security
Business teams IT teams
Cloud
Custom
On-prem

What is MuleSoft Automation?
Business teams Partners
IT Dev
Packaged bundle of MuleSoft Composer, RPA, and limited Anypoint
SaaS Screens Docs
Process automation Human task automation
RPA
+
Composer
Legacy On-prem Custom
System integrations
Limited Anypoint
+

Assessment to evaluate whether or not a given
process will be valuable to automate.
Design all step necessary to have a complete
coverage of the process to be automated.
Apply process logic to the steps designed in the
previous steps, so a bot is able to understand and
execute it.
Test the automated process to validate that it
is stable and can be deployed into production.
Deploy the automated process and assigned
bots into product environment
Monitor and manage the bots and processes
running in production environment
Evaluate
Design
Build
Test
Operate
Production
RPA Lifecycle
Developers
Business
Business
IT
IT
Business / Developer / IT

MuleSoft Composer
The fastest and easiest way to connect apps and data
Connect apps and data instantly
Enable business teams to access data governed by IT
using clicks, not code — no more waiting for
development resources.
Take solutions from concept
to reality with ease
Allow IT and business teams to collaborate easily,
jumpstarting integration projects using IT-built assets
and templates.
Scale integrations securely
and automatically
Empower IT to monitor every integration eﬀectively,
without slowing down the business.

NEW
MuleSoft RPA
Automate repetitive processes and tasks
Automate any process for any team
Use with point-and-click tools to automate your workﬂows
instantly – whether through a UI, document, or image
Collaborate on a secure, trusted platform
Empower business and IT teams to collaborate with ease
and break silos on every step of your automation journey
Scale end-to-end automation
Share and reuse RPA securely with Salesforce C360,
Anypoint Platform, and Composer

Anypoint Exchange
MuleSoft Automation Suite
RPA Manager
MuleSoft Composer
Composer
Flows
…
Test / Deploy / Run
HTTP
Publish
Deploy
Embedded
Runtime
Deploy
RPA
Bot
Farm
RPA Bot
RPA Bot
RPA Bot
RPA Bot
Mule
Runtime
Anypoint Platform
Mule App
Mule App
Mule App
Mule App
RPA
Process
RPA Builder
PDF …
RPA Recorder
Save
HTTP
Mule
Application
Anypoint Studio
…
HTTP

Decoupling technical layer for business
MuleSoft Automation
API
UI
Systems and Apps
MuleSoft RPA
Automation
Anypoint Platform
IT
Composer
Connectors
MuleSoft Composer
Automate
Business

Innovate faster
Empower business users to build faster
with IT-approved resources
Build worry-free
Give IT the ability to easily secure
everything built by the business
Ensure resilience
Maintain reliability through IT-provided
monitoring and support
Anypoint Platform
unlocks the true promise
of automation
IT teams
Anypoint Platform
Business teams
Composer & RPA

Automate any corner of your business
Sales
Finance
Marketing
Service
Employee Success
Pick any
business team
Operations
Trigger data syncs
Start manual process
5. Automate
processes
6. Notify
teams
In emails
In app
In processes
1. Change
occurs
Composer /
Flow
Any app
Any document
Any digital interface
2. Download
data
RPA
Compare it
Validate it
3. Search
data
RPA
Composer /
Flow
Composer /
Flow
Automate their
workﬂow
4. Update
target app
Composer /
RPA

Community Track
APIForce Zurich

Wrap-up, closure & next steps
APIForce Zurich
Fiona Leibundgut, MuleSoft

API Force Presentation

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