The future of work is within sight. New technology, geopolitical changes and the ongoing skills shortage are affecting organizations across the
globe, and emerging markets such as the UAE will need to adapt to be successful in the new working world.
4. The future of work is within sight. New technology, geopolitical changes
and the ongoing skills shortage are affecting organisations across the
globe, and emerging markets such as the UAE will need to adapt to be
successful in the new working world.
Automation and AI (artificial intelligence) have become key in supporting
businesses as they strive to improve operations, speed and insights.
Quality candidates with in-demand digital skills often receive multiple
job offers, prompting businesses to adopt far more competitive
strategies to attract them. Our 2020 Salary Guide gives you insights
into emerging hiring trends and salary benchmarks, to help you gain
a competitive edge, and includes guidance on retaining and upskilling
existing workforces.
Our salary forecasts are based on the significant number of job
placements we make every year. Combined with our knowledge of
labour market conditions, this means we can give you a head start as
you plan headcount and hiring budgets in the year ahead.
For more information regarding recruitment trends and salaries in
your region, please contact us on +971 4 382 6700.
Gareth El Mettouri
Associate Director, Robert Half UAE
MESSAGE FROM
THE ASSOCIATE DIRECTOR
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5. many, this will include the modernisation of internal processes to
feature automation and more sophisticated platforms that could
significantly reduce task times.
AI, automation and the future of work
The impact of technology on the future of work will be significant
for both employers and workers alike. As new technology begins to
infiltrate business processes, the roles of tomorrow begin to evolve.
Approaches to hiring have shifted, with employers now putting
more emphasis on the soft skills needed for digital work
environments. Our research found that communication, strategic
thinking and adaptability will rise to prominence in the next few
years as workforces change to meet the new challenges that
technology presents.
Optimism returns to the GCC
The future is looking bright for the Gulf Cooperation Council
(GCC) region, as oil prices, retail and infrastructure investments
bolster optimism in business leaders. UAE consumers have
absorbed the impact of the VAT introduction and are beginning
to spend more freely, and confidence levels are up by 54%.1
The World Expo 2020 remains a main driver of confidence,
reputation and economic growth for Dubai.2
Tourism to the region
will provide a healthy boost in revenue for the leisure, retail and
hospitality sectors, as well as additional operational spending
and the job creation connected to it. The event provides further
support for economic diversification away from oil and into other
more sustainable sectors.
Although confidence is high and good growth is predicted, business
leaders could struggle to hit targets amid the global skills shortage.
The majority of chief executive officers (CEOs) in the Middle East
are struggling to find qualified talent to fill open roles. At the
risk of falling behind, two-thirds (68%) of CEOs are expected to
prioritise operational efficiencies over the next 12 months.3
For
KEY TRENDS
AFFECTING HIRING
Business leaders we speak to are
confident they will achieve revenue
growth over the next three years.
— Darren, Senior Manager, Dubai
1
More UAE consumers upbeat about finances, economy; confidence levels up 54%: Gulf News, January 2019
2
UAE economy to grow 3 per cent in 2020: Gulf News, May 2019
3
PwC Annual Global CEO Survey ROBERT HALF
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6. Workplace digitalisation will also require a change in leadership
tactics. According to UAE business leaders, good leadership is
the most sought-after soft skill for the digital workplace. The most
in-demand executives will be those who can foster resilience
in workers and can support and maintain a forward-looking
company culture.
Our survey results show that 46% of UAE business leaders feel
the introduction of technology into the workplace has helped
employees expand their skills. It has also helped facilitate better
work–life balance and has increased productivity.
Despite a positive outlook overall, business leaders believe resistance
to change and a lack of access to digital skills training could
prevent progress. To launch planned initiatives via technology,
organisations will need to focus on fostering a company culture
that encourages resilience and supports learning to facilitate change.
of CEOs struggle to find
qualified professionals
83%
Top three skills for a digital future
1. Technological understanding (63%)
2. Communication skills (52%)
3. Technical know-how (51%)
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7. Increased ease of doing business for foreigners
A series of new UAE government initiatives has been announced
with the aim of increasing the appeal of the UAE for foreign
investment and expats. These include initiatives such as offering
100% foreign ownership across 13 sectors.4
And in Abu Dhabi,
foreigners5
are now entitled to own the freehold of land and
properties purchased in investment zones. Expats are enjoying a
more settled and long-term outlook regarding their careers in the
UAE, and investors and entrepreneurs have the option to apply
for a 10-year residency. These initiatives are being offered in an
attempt to attract more expat talent to the region.
Entrepreneurial boom
The UAE region is in the middle of an entrepreneurial boom that
has seen significant growth in FinTech and e-commerce start-ups.
The Middle East and North Africa (MENA) e-commerce market
is expected to triple in value by 20206
, and the FinTech market is
predicted to reach $125 million (£97 million) in growth by 2022.7
Entrepreneurial confidence has been bolstered by Uber’s
acquisition of Careem, the deal between Souq and Amazon
and by the new incentive allowing 100% ownership by foreign
companies. Dubai Expo 2020 is another driver of entrepreneurial
success, prompting a hiring boost in events, hospitality and
service/supplies businesses.
As the start-up culture in the UAE continues to thrive, qualified
accounting and finance candidates have become scarce as new
FinTech businesses rush to hire experienced professionals to help
guide them. Because of this, 32% of small businesses in the UAE
are struggling to hire the accounting talent they need.
4
Khaleej Times, July 2019
5
Arabian Business, July 2019
6
Google Report: E-Commerce in Middle East Set for Strong Growth, FinTech Middle East, March 2019
7
MENA: Fintech Makes Its Mark, Global Finance, February 2019
Top concerns for UAE managers in 2020
Cash flow management
52%
Talent attraction and retention
47 %
Delivering growth
44 %
Regulatory issues
41%
Access to investment financing
33 %
Source: Independent Robert Half survey of more than 75 CFOs across the UAE.
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8. Please contact us to discuss the hiring and
salary trends for your specific hiring needs.
Although passive candidates are usually content to stay within
their current roles, many have said they would consider another
offer if there were a considerable salary increase or the
opportunity for career progression. The offer of a promotion is
a particularly powerful retention tool, as 67% of senior business
leaders claim they have denied an employee promotion in the
past three years. The power of a competitive salary also hasn’t
gone unnoticed by employers, 32% of whom have stated they
increased their base offering to help fill a vacant role.
Training and development remain a key consideration for
candidates in the current hiring market, as professionals strive to
keep skill sets up to date and advantageous. In response, 52% of
UAE business leaders are planning in-person training sessions for
new technologies, and 50% plan to facilitate knowledge transfer
from subject-matter experts. Over a third of employers (34%) have
used the offer of training to entice a new hire to their ranks.
As in previous years, one of the most requested benefits is
flexible working. This can take the form of work-from-home days,
condensed working hours or negotiable schedules. Candidates at
all experience levels, from junior to senior, are requesting flexible
working during the interview process. The option to spend more
time with family is also an attractive prospect for expats, and the
offer of flexible working could help organisations attract top talent
from overseas.
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9. ACCOUNTING
AND FINANCE
Hiring climate
The UAE has established itself as a haven for start-ups. Many of
these are seeking qualified finance and accounting professionals
with experience in establishing and developing finance processes,
who are also comfortable sitting within advisory roles regarding
growth and investment. Demand for financial planning and
analysis roles has risen in response, with 39% of business leaders
struggling to find qualified talent, making it the most challenging
accounting and finance role to hire for.
Within multinational corporations, businesses are still focused on
filling vacancies rather than creating new roles. As capital expenditure
returns to budgets in 2020, headcount is expected to increase to
bring additional resources into alignment with investment.
Market regulation and consumer protection have become
a point of focus as the UAE strives for global best practice.
This shift has increased hiring for internal audit and risk/
compliance roles, which businesses are struggling to hire for.
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10. The telecommunications, aviation and technology industries
are showing the highest signs of demand overall. They are
expected to continue on this trajectory until 2020. Because
the talent shortage threatens hiring plans across the accounting
and finance sector, some organisations are opting to hire
newly qualified professionals, who can add value via a fierce
determination to succeed and the application of fresh training.
Salary trends
Although salary increases are being awarded in some large
organisations, many employers are struggling to move beyond
their existing salary bandings. Despite this, employers can
expect to continue seeing an influx of new expat candidates,
who continue to move to the region.
Hiring managers who aren’t able to offer a higher salary are
attracting top talent by flexing the benefits and perks offered
as part of the remuneration package. The most popular benefit
offered is flexible working in the form of flexible schedules,
compressed working hours and the option to work from home.
Training is also an attractive benefit and is being offered by
41% of chief financial officers (CFOs).
of CFOs offer training as part
of the remuneration package
41%
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11. TECHNICAL SKILLS IN DEMAND
• ACCA/CIMA/ACA newly qualified (≤5 years’
experience)
• ACCA/CIMA/ACA 3–5 years part-qualified
• Bilingual language skills – Arabic and English
• Financial modelling
• Private equity experience
SOFT SKILLS IN DEMAND
• Analytical ability
• Business partnering
• Change management
• Effective communication skills
• Influence
• Chief financial officers
• Financial analysts
• Finance directors
• Management accountants
• Financial planning and
analysis managers
ROLES IN DEMAND
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15. FINANCIAL
SERVICES
Hiring climate
Hiring in the financial services sector is trending upwards.
Stable oil prices have increased confidence and investments from
sovereign and government institutions continue to roll in, to the
benefit of all markets – especially banking. Although many larger
organisations still have hiring freezes in place, there are plenty
of opportunities in the growing start-up community, most notably
among FinTech companies.
Regional buy-side firms – private equity, family offices, sovereign
wealth and so on – are attempting to navigate portfolios through
a challenging market at present. This has prompted them to seek
finance candidates with strong strategic and commercial skills.
Demand for trade licences in the UAE’s offshore financial
jurisdictions has led to a hiring push for compliance professionals.
Businesses are particularly interested in candidates with
experience operating as the authorised individual for firms
regulated by the Financial Services Regulatory Authority (FSRA)
or the Dubai Financial Services Authority (DFSA).
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16. A number of new roles have emerged in finance due to technological
advancements in business processes. Business analysts, enterprise
resource planning (ERP) systems specialists, risk managers and
financial advisers are some of the emerging roles that businesses
plan to start hiring for in the coming year. The current economic
and political climate in the UAE may dampen overseas job seekers’
enthusiasm for relocation, but new government incentives (such as
the offer of long-term visas) have removed emigration roadblocks
and have made it easier and more affordable for businesses to
access and retain qualified professionals.
Salary trends
The highest salaries are being offered to mid- to senior-level candidates
due to the lack of qualified talent in the current hiring market.
When hiring for compliance roles, employers are typically looking
for candidates with 4–7 years’ experience. This is a strategic move,
as these candidates will have enough experience to hold authorised
individual status, without commanding the higher salaries of a
more experienced or senior professional.
Many businesses are choosing to promote existing staff to senior
finance positions, such as deputy CFO or corporate controller.
This allows businesses to retain good talent while avoiding the
higher salary an experienced CFO might expect.
When hiring for senior finance roles, businesses are looking
for candidates with commercial skills in finance leadership and
experience in developed markets. There is also pressure to find
qualified professionals for relations, business development and
fundraising roles.
New finance roles expected to arise from
technological advancements:
Business analysts
37%
ERP systems specialists
37 %
Risk managers
29 %
Financial advisers
28%
Tax specialists
25 %
Source: Independent Robert Half survey of more than 75 CFOs across the UAE.
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17. TECHNICAL SKILLS IN DEMAND
• Financial analysis
• Finance business partnering
• Regulatory compliance
• Knowledge of the FinTech market
SOFT SKILLS IN DEMAND
• Strategic thinking
• Critical thinking
• Problem solving
• Multilingual
• FSRA/DFSA-authorised
compliance officers
• CFOs/heads of finance
• Risk managers
• Commercial accountants
• Investor relations
professionals
ROLES IN DEMAND
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21. TECHNOLOGY
Hiring climate
The UAE technology hiring market is one of the most competitive,
due to the digitisation of services and the expansion of the
start-up ecosystem. Enterprise software and IT services are also
contributing factors, both of which have shown impressive growth
in recent months.8
Venture funding in UAE start-ups is also impacting the demand
for qualified technology talent. Total start-up funding in the MENA
region reached 31% in 2018 as more international investors
flooded to the UAE market, encouraged by government support.9
The result has been increased demand for software developers,
as businesses attempt to meet product development needs.
Data, digital transformation and modernisation are top priorities
for 2020, as businesses focus on growing revenue and market
share through technology adoption. To use gathered data and
prepare for digitisation, employers will be looking to increase
hiring into data and digital transformation roles.
The acceleration of digital transformation programmes has
caused an increase in demand for medium-to senior-level
8
Gartner Says Middle East and North Africa IT Spending to Reach $160 Billion in 2019, Gartner, 4 March 2019
9
2018 MENA Venture Investment Report, MAGNiTT, January 2019
candidates. This is a strategic choice that aims to bypass the
lengthy training that may be needed for junior IT professionals.
Technical knowledge won’t be limited to the tech team – sales
execs will also be expected to have a firm understanding of new
technology so they can successfully sell in the region. Payment
processes are now being affected by the rise of cryptocurrency
payments, causing many businesses to begin hiring for payment
experts with technical skills.
Salary trends
The global technology skills shortage is depleting Middle Eastern
firms of the high-quality talent they need. To help combat the
issue, employers can look to strengthen their appeal to overseas
talent by offering relocation assistance and cost-of-living support.
The war for technology talent can also be mitigated with regular
salary benchmarks. Technology roles are continually undergoing
rapid change, and salaries should reflect the responsibility, risk
and skill needed for each iteration.
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22. 2020 will be the year of data,
artificial intelligence, cyber security,
and continuous adoption of the latest
technologies to grow revenues.
— Kevin, Senior Manager, Dubai
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23. TECHNICAL SKILLS IN DEMAND
• Full stack development
• AWS/Azure certifications
• Computer science MSc
• Project/programme management
SOFT SKILLS IN DEMAND
• Collaboration
• Problem-solving
• Adaptability
• Interpersonal skills
• Analytical skills
• Cyber security analysts
• Systems integrators
• Digital transformation
project managers
• Artificial intelligence
developers
• Heads of digital/digital
transformation
ROLES IN DEMAND
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26. HUMAN RESOURCES
AND ADMINISTRATION
Hiring climate
HR and administrative roles can expect a healthy surge in
hiring as new labour laws take hold in the UAE and digital
transformation projects require a personnel shift. As the number
of start-ups continues to grow within the UAE, executive assistants
and office managers find themselves in increasingly high demand.
Hiring for these positions is particularly challenging for businesses
in the public sector, in which 33% of CEOs said they struggled to
find skilled job candidates.
The same is true for talent management and acquisition roles,
which have increased within large multinational organisations as
they compete more aggressively for top talent. According to 51%
of large businesses, senior HR business partner’s and HR analysts
are a challenge to hire – this is compared with just 16% of small
businesses. HR professionals who specialise in compensation and
benefits packages are also in high demand.
HR teams are relied on to help businesses transition towards
digitalisation and will be expected to offer support as employees
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27. ready themselves for the future of work. It is the HR team that will
bear part of the responsibility for identifying skills gaps and how
best to upskill employees.
Because HR teams are considered integral to the process of digital
transformation, businesses are looking for HR and administration
professionals with soft skills in change management. This is a
quality that 25% of CFOs believe will rise in demand within the
next three years.
Industries showing the strongest demand in the coming year
are legal, insurance, banking and management consultancies.
Because HR roles are both essential and hard to hire for,
experienced senior professionals can enjoy competitive salary
offers and better job perks.
Compensation and benefits
professionals continue to be a key
hire for many UAE businesses; many
employers are increasing salaries to
ensure retention of top talent.
— Gill, Division Manager, Dubai
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28. TECHNICAL SKILLS IN DEMAND
• UAE labour law experience
• Western degree/education
• Bilingual (English and Arabic)
• CIPD qualified
SOFT SKILLS IN DEMAND
• Change management
• Emotional intelligence
• Leadership
• Critical observation
• Executive assistants/
personal assistants
• Legal secretaries
• Talent acquisition
specialists
• Office managers
• HR business partners
POSITIONS IN DEMAND
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30. LEGAL
Hiring climate
The legal landscape is changing for businesses in the wake of new
developments within financial regulations, FinTech and dispute
resolution. The UAE is steadily modernising legal approaches,
staying the course for global best practice. The burgeoning retail
market has seen a rise in commercial disputes, which has also
served to increase hiring within legal.
Legal professionals with 5–8 years’ post-qualification experience
can expect good mid-level job opportunities, as can bilingual
candidates, who are needed to support Arabic contract reviews
and drafting. Many firms are openly seeking magic circle-trained
lawyers but will need to review salary benchmarks if they’re to
attract top international candidates to their firms.
The industries showing the strongest demand for qualified legal
professionals are semi-government/government entities and
family conglomerates, which are expected to continue showing
robust hiring for these roles until 2020.
Head of Legal is one of the most
sought-after roles in the current
market, following on from last years
increase in the number of companies
seeking to bring lawyers in-house.
— Charlie, Division Manager, Dubai
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31. TECHNICAL SKILLS IN DEMAND
• LLB/LLM degree qualified
• Arabic speaking
• Drafting in local language
• Knowledge of local laws and procedures
SOFT SKILLS IN DEMAND
• Effective communication
• High personal integrity
• Confidence and persistence
• Analytical and logical reasoning
• Associates
• Senior associates
• Legal counsel
• Senior legal counsel
• Heads of legal
POSITIONS IN DEMAND
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33. For 13% of employers, salary is a barrier to securing the top
professionals. To ensure they can still compete, many have begun
to offer career progression opportunities to attract talent. This is
an appealing benefit for junior-and mid-level candidates, but may
not be as effective when trying to secure highly skilled talent.
Flexible working options have become a staple remuneration
offering in today’s hiring market. Almost every candidate is
requesting this as a benefit or expecting it as part of an existing
package – this is true of entry-level positions as well as more
experienced workers.
Some businesses are opting to make the most of unique perks
and benefits, such as enhanced paternity pay and extended
annual leave for top performers, in a bid to compete for talent
when larger salaries can’t be offered. Our research found 19%
of businesses don’t think they offer enough unique perks and
benefits compared with competitors, which these businesses
believe is putting them at a disadvantage.
ADDITIONAL
REMUNERATION TRENDS
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34. Wellness packages are also a desirable benefit. More than four
in five (81%) employees said the offer of a workplace wellness
initiative would help them choose between two employers – a
figure that spiked to 85% among the millennial workforce.10
Unique benefits are key
For 20% of large businesses, a lack of exciting benefits is
one of the biggest barriers to filling open roles. Medium-
sized businesses are more likely to include unique perks
and benefits to gain advantage in the hiring market.
Small businesses
Medium businesses
Large businesses
10%
9%
20%
10
What matters to employees – more money or better perks? Arabian Business, October 2018
Hiring managers planning
to offer training to new
employees as an incentive
CEOs planning to
enhance benefits to
attract top talent
36% 28%
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36. Robert Half is the world’s first and largest specialised recruitment
consultancy and a member of the S&P 500. Founded in 1948, the
company has over 300 offices worldwide providing permanent
recruitment solutions for accounting and finance, financial services,
technology, legal, human resources and office support professionals.
Robert Half is also the parent company of Protiviti, a global
business-consulting firm that helps companies solve problems in
finance, technology, operations, governance, risk and internal audit.
Research methodology
The starting salary figures are based on a number of sources,
most notably the thousands of placements our recruiting
professionals make each year. Our experts interact with hiring
managers and candidates daily, which gives us unique, real-world
insights into the latest salary and benefits trends.
ABOUT ROBERT HALF
The figures shown are representative of the national average.
Robert Half recommends that employers complete their
remuneration package offering by factoring in other benefits
and incentives.
This report is based on annual studies developed by Robert
Half UAE and conducted by an independent research firm.
The study is based on more than 75 interviews with CFOs and
200 responses from hiring managers from across the UAE. The
results are segmented by size, sector and geographic location.
Please contact us to discuss the hiring and
salary trends for your specific hiring needs.
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37. FIND THE RIGHT FIT
You don’t need just any candidate.
You need one who matches your unique
job requirements and corporate culture.
Let Robert Half help you find the right fit.
START HIRING