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Salesforce CRM and Its
Cloud Services
www.ambientinfosol.com
Salesforce CRM, the cloud-based
platform,
▶ Is considered to be the best service for companies all over the globe. Associated
with this new growing trend of Salesforce, job opportunities related to it also
increased. A better understanding on Salesforce concepts through Salesforce
CRM Online training and certification can help one to quickly enter Salesforce
career. However, have a look on this article to get a brief view of Salesforce
CRM and its cloud services.
www.ambientinfosol.com
Cloud Services of Salesforce CRM
▶ Salesforce CRM intends to provide advanced cloud solutions to sales, customer
service, marketing, HR, financial systems, inventory, and other sectors of an
organization. Some of its respective cloud services are listed here.
▶ Salesforce Sales Cloud
▶ Salesforce Services Cloud
▶ Salesforce Marketing Cloud
▶ Salesforce Community Cloud
▶ Salesforce Analytics Cloud
▶ Salesforce Commerce Cloud
▶ Salesforce IoT
www.ambientinfosol.com
Salesforce Sales Cloud
▶ Sales Cloud services of Salesforce tend to increase the organization revenues by
managing the sales, customer support and marketing facets.
▶ It utilizes specific artificial intelligence and help to understand the priorities of deals
and highlight top leads. Quick and apt decisions can be made based on priority.
▶ Its impressive practices of tracking customer information and interactions help in
faster movement of deals.
▶ Effective tools of Sales cloud accelerates the leads and enable them to convert to
sales. Upon integrating with Lightning techniques, it increases sales productivity.
▶ It also improves business-to-business and business-to-customer interactions.
Ambient info solutions – www.ambientinfosol.com
Salesforce Services Cloud
▶ This is intended to satisfy the customers by personalized support through
phone, email, and messages. It is engaged to handle the customer queries and
also provide direct access for the customers to the answers. It ensures great
customer satisfaction anytime and anywhere.
▶ It utilizes artificial intelligence and promotes better understanding of
customers.
Ambient info solutions – www.ambientinfosol.com
Salesforce Marketing Cloud
▶ Digital marketing solutions are offered through this Salesforce service.
▶ Content creation, data analytics, web personalization, social media activities, etc.
are promoted instinctly.
▶ Tracking visitor behavior, creating one-to-one customer journeys, designing
effective advertising and so on are the effective means provided by the marketing
cloud.
▶ Scalable services are offered to utilize the marketing strategies based on
personalized needs.
▶ It helps to engage with mobile messaging through SMS, MMS, notifications and group
messaging so that the information can be passed on to the customers anytime and
anywhere.
Ambient info solutions – www.ambientinfosol.com
Salesforce Community Cloud
▶ It provides appropriate maintenance of adequate communication by proper
connection of employees, customers and partners. Information including
data, images, and others obtained in real-time applications are exchanged
with others securely.
▶ Its online collaboration software empowers mobile, social and employee
community. Complex issues can also be easily solved with proper
collaboration among the specific teams. Sharing feedbacks and other
suggestions for customized deliveries with customers is helpful to improve
customer relations.
Ambient info solutions – www.ambientinfosol.com
Salesforce Analytics Cloud
▶ It enables Einstein Analytics solutions providing excellent insights for
companies dealing with huge volumes of data.
▶ Timely instant actions are performed based on the resulted insights; it also
helps to optimize data visualizations by integration with other Salesforce
tools.
▶ Sales analytics and service analytics are the other two outstanding products
that ensure better analysis of the respective data to improve the operations.
Capital info solutions – www.capitalinfosol.com
Salesforce Commerce Cloud
▶ Salesforce Commerce Cloud helps to offer customer service and experience for
online stores as well as in-stores.
▶ In order to improvise their customer experience - services are offered for
customer data integration. It enhances the relations with customers.
Ambient info solutions – www.ambientinfosol.com
Salesforce IoT
▶ Data related to Internet of Things (IoT) is dealt by Salesforce IoT. Websites,
applications, devices, sensors, customers and partners create data that is taken into
the platform of Salesforce IoT to perform necessary actions and provide real-time
responses.
▶ With the presence of Salesforce applications in multiple departments, it plays an
important role in overall development of a business. Salesforce Administration or
Salesforce CRM is easy to use and navigate - it can be used anywhere on any device
- it is affordable.
▶ Companies using Salesforce have been, therefore, training their employees to make
them more productive and get better satisfaction. Salesforce admin training,
Salesforce development training, Salesforce lightning training and other advanced
training modules have been conducted for furnishing the skills of the workforce.
Ambient info solutions – www.ambientinfosol.com
.

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Salesforce crm and its cloud services ppt converted

  • 1. Salesforce CRM and Its Cloud Services www.ambientinfosol.com
  • 2. Salesforce CRM, the cloud-based platform, ▶ Is considered to be the best service for companies all over the globe. Associated with this new growing trend of Salesforce, job opportunities related to it also increased. A better understanding on Salesforce concepts through Salesforce CRM Online training and certification can help one to quickly enter Salesforce career. However, have a look on this article to get a brief view of Salesforce CRM and its cloud services. www.ambientinfosol.com
  • 3. Cloud Services of Salesforce CRM ▶ Salesforce CRM intends to provide advanced cloud solutions to sales, customer service, marketing, HR, financial systems, inventory, and other sectors of an organization. Some of its respective cloud services are listed here. ▶ Salesforce Sales Cloud ▶ Salesforce Services Cloud ▶ Salesforce Marketing Cloud ▶ Salesforce Community Cloud ▶ Salesforce Analytics Cloud ▶ Salesforce Commerce Cloud ▶ Salesforce IoT www.ambientinfosol.com
  • 4. Salesforce Sales Cloud ▶ Sales Cloud services of Salesforce tend to increase the organization revenues by managing the sales, customer support and marketing facets. ▶ It utilizes specific artificial intelligence and help to understand the priorities of deals and highlight top leads. Quick and apt decisions can be made based on priority. ▶ Its impressive practices of tracking customer information and interactions help in faster movement of deals. ▶ Effective tools of Sales cloud accelerates the leads and enable them to convert to sales. Upon integrating with Lightning techniques, it increases sales productivity. ▶ It also improves business-to-business and business-to-customer interactions. Ambient info solutions – www.ambientinfosol.com
  • 5. Salesforce Services Cloud ▶ This is intended to satisfy the customers by personalized support through phone, email, and messages. It is engaged to handle the customer queries and also provide direct access for the customers to the answers. It ensures great customer satisfaction anytime and anywhere. ▶ It utilizes artificial intelligence and promotes better understanding of customers. Ambient info solutions – www.ambientinfosol.com
  • 6. Salesforce Marketing Cloud ▶ Digital marketing solutions are offered through this Salesforce service. ▶ Content creation, data analytics, web personalization, social media activities, etc. are promoted instinctly. ▶ Tracking visitor behavior, creating one-to-one customer journeys, designing effective advertising and so on are the effective means provided by the marketing cloud. ▶ Scalable services are offered to utilize the marketing strategies based on personalized needs. ▶ It helps to engage with mobile messaging through SMS, MMS, notifications and group messaging so that the information can be passed on to the customers anytime and anywhere. Ambient info solutions – www.ambientinfosol.com
  • 7. Salesforce Community Cloud ▶ It provides appropriate maintenance of adequate communication by proper connection of employees, customers and partners. Information including data, images, and others obtained in real-time applications are exchanged with others securely. ▶ Its online collaboration software empowers mobile, social and employee community. Complex issues can also be easily solved with proper collaboration among the specific teams. Sharing feedbacks and other suggestions for customized deliveries with customers is helpful to improve customer relations. Ambient info solutions – www.ambientinfosol.com
  • 8. Salesforce Analytics Cloud ▶ It enables Einstein Analytics solutions providing excellent insights for companies dealing with huge volumes of data. ▶ Timely instant actions are performed based on the resulted insights; it also helps to optimize data visualizations by integration with other Salesforce tools. ▶ Sales analytics and service analytics are the other two outstanding products that ensure better analysis of the respective data to improve the operations. Capital info solutions – www.capitalinfosol.com
  • 9. Salesforce Commerce Cloud ▶ Salesforce Commerce Cloud helps to offer customer service and experience for online stores as well as in-stores. ▶ In order to improvise their customer experience - services are offered for customer data integration. It enhances the relations with customers. Ambient info solutions – www.ambientinfosol.com
  • 10. Salesforce IoT ▶ Data related to Internet of Things (IoT) is dealt by Salesforce IoT. Websites, applications, devices, sensors, customers and partners create data that is taken into the platform of Salesforce IoT to perform necessary actions and provide real-time responses. ▶ With the presence of Salesforce applications in multiple departments, it plays an important role in overall development of a business. Salesforce Administration or Salesforce CRM is easy to use and navigate - it can be used anywhere on any device - it is affordable. ▶ Companies using Salesforce have been, therefore, training their employees to make them more productive and get better satisfaction. Salesforce admin training, Salesforce development training, Salesforce lightning training and other advanced training modules have been conducted for furnishing the skills of the workforce. Ambient info solutions – www.ambientinfosol.com
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