3. Where to start: Chris Brogan Social Media Explorer K.D. Paine Marketing Profs Daily Fix Small Business Answers Social Media Today PR Squared Church of the Customer Groundswell New Rules of Marketing and PR Now Is Gone Age of Conversation The New Influencers Citizen Marketers The Cluetrain Manifesto BLOGS BOOKS
15. Where to start: Pick Three Things. Sentiment Positive reviews Subscribers Web Analytics Inbound links Customer satisfaction Media mentions METRICS Number of leads Quality of leads Referrals