1. AMBER MORALES
www.linkedin.com/in/AmberMorales
Amber.Morales1@outlook.com
818-605-4375
SUMMARY
Accomplished Executive Assistant with over 10 years of administrative experience supporting CEOs and other top executives.
Creative, organized, and consummate professional with strong initiative dedicated to making the lives of busy executives easier.
Searching for Administrative Assistant opportunities for a busy individual or group of management.
EXPERIENCE
GE Capital Real Estate – Arden Realty 2014 – Current
Executive Administrative Assistant (Contractor)
 Administrative Assistant to HR Manager, COO and supporting administrative functions in a 60 person office
 Accounts payable: process invoices through Nexus system
 Schedule internal/external meetings and trainings (gathering data, setting up presentation materials for PowerPoint, distributing
course materials, menu planning and ordering meals)
 Organize projects, weekly breakfast, lunches and activities to keep employee morale up
 Coordinate all domestic travel arrangements including hotel, car rental, car service and flight
 On-board new employees acquisition of appropriate equipment, provide general team and systems orientation, establish remote
access and all other necessary functionality requirements
 Created a functioning filing system for invoices, certificate of insurance, personnel files and preliminary notices
 Screen and route phone calls, manage calendars, schedule meetings requiring, process employment verification requests,
coordination and follow-up, and ensure timely and effective communications
Bank of America 2010 - 2014
Executive Administrative Assistant – Default Customer Relations (2014)
 Assisted multiple Executive staff and lower management at Bank of America
 Coordinated all domestic and international travel arrangements including hotel, car rental, and flight
 Approved incoming and processed outgoing expense reports
 Coordinated all conference calls, teleconferences and web-based meetings and scheduled internal/external meetings and assisted
with coordinating and gathering data and presentation materials to build PowerPoint presentations
 Managed and placed supply orders for office staff and handled orders, upgrades, and returns of Equipment
 Posted, updated and maintained all SharePoint websites and share drives and designed and maintained all seating chart information
 On-board new employees, acquisition of appropriate equipment, provided general team and systems orientation, and establishment
of remote access and all other necessary functionality requirements
 Coordinated HR activities including pay raise implementation, title change, employee reviews and staff alignment
Administrative Assistant III – Executive Customer Relations (2012 - 2013)
 Assisted Unit Manager I and Unit Manager II
 Coordinated all travel arrangements and expense reports
 Led Spirit team, managing current bulletin boards and implemented team-building exercises
 Managed HR tasks including scheduled trainings and managing sick and vacation time
 Managed ordering and receiving of supplies for management and supporting staff
 Coordinated charity activities including bake sales, holiday cards for troops and bank sponsored events (Relay For Life)
 Coordinated and scheduled meetings, booked conference rooms, prepared agendas, and ordered/set up catering if needed
 Organized and led a 30 Advocate desk move to sister site: managed telephony setup, building and stocking supply cabinet,
creating seating charts and cleanup
Customer Relations Manager (2011 - 2012)
 Assisted a portfolio of over 375 clients in providing options and possible qualifications for retention or liquidation for the
homeowners while abiding by investor and state guidelines
 Maintained a balanced scorecard to be a top performer within our site as well as others
 Provided customers financial advisory and maintain an excellent customer service
 Handled and communicated with third party representatives such as attorneys, non-profit and for profit organizations
 Organized daily, weekly and monthly call lists to keep up with all service level agreement (SLA) guidelines
 Gathered, analyzed, and organized the appropriate documentation to assist with the modification process
 Returned voicemails within 24 hours, received incoming and produced outbound calls while completing daily activities on time

2. Amber Morales Page 2
Home Serving Specialist II (2011)
 Organized a portfolio of over 15 files and scheduling calls weekly for each customer
 Maintained a high level of customer service by being proactive in communication with customers, including banking center
associates, realtors, and attorneys
 Gathered, analyzed and filed the appropriate documentation to assist with the modification process
Customer Advocacy and Collections (CAAC) & Associates Bringing Spirit Team (2010 - 2011)
 Handled and communicated with third party representatives such as attorneys, non-profit and for profit
 Handled over 60 calls on a daily basis providing customers financial advisory and maintained an excellent customer service
 Maintained a balanced scorecard to perform highly within the other sights
 Assisted customers in saving their property by providing options and possible qualifications per investor and state guidelines
 Organized events and activities for a staff of over 250 and produced ideas and subjections to benefit the department and the staff
to keep spirit up
 Assisted management with any and all tasks necessary to benefit the department
ABBS Services (Roofing) 2005 – 2012
Office Manager/CEO Assistant
 Managed accounting and invoice functions for a company of 10 employees, as well as other financial management and
administration duties
 Responsible for negotiating, completing, and submitting all contracts with insurance companies, contractors, and homeowners
 Oversaw all human resources activities including Payroll, employee relations, and benefits
 Responsible for invoicing billing, accounts payable and receivable, and payment collection
 Working in conjunction with outside contractors to complete projects
 Created a functioning filing system to file all paperwork and invoices
 Responsible for ordering and receiving all orders for supplies for the office and materials for each project
Blockbuster 2008 – 2010
Sales Manager
 Managed a staff of 8 people while processing transactions and exceeding in selling products
 Handled deposits and managed funds that the store produced
 Organized and filed all videos in alphabetical order
Yoshinoya Restaurants 2004 – 2008
Shift Manager
 Managed a staff of 6 while producing sales and handling all money deposits in the store
 Ordered all necessary supplies to keep the store stocked
 Organized all income pallet supplies income to the store
COMPUTER SKILLS
Proficient in the following applications for Windows and Mac operating systems:
Microsoft Office Suites: Communicator, Excel, Outlook, PowerPoint, Publisher, QuickBooks, Visio and Word
Online programs: Cisco WebEx Connect, Concur, EPW (online payments), LiveLink, Nexus, Salesforce, SharePoint, Skype, WebEx
and all social media platforms
Computer Programs: Adobe Acrobat, AS400, Lotus Notes
TRAINING
Training Completed
 Advanced Excel, PowerPoint, and Word
 Six Sigma