Financial institutions are harnessing AWS capabilities to transform their existing businesses and bring innovative new solutions to market. In this session, Frank Fallon, VP of Worldwide Financial Services at AWS, reports on the shifts that the public cloud is enabling across the industry, such as the explosion of new digital channels, core systems modernization, and the integration of ML technologies at scale. Frank is joined by technology leaders of leading financial institutions who share their organizations' respective journeys with AWS to become more nimble, innovative, efficient, and responsive to the needs of their customers.

2. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Frank Fallon
Vice President
Financial Services
AWS
F S V 2 0 1
Yuri Misnik
Executive General Manager, CIO
National Australia Bank
Roger Stiles
CIO
Personal Investments
Fidelity Investments
John Heveran
SVP and CIO of
Commercial Insurance
Liberty Mutual Insurance
Claus Moldt
CIO
FICO

3. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Cloud is now a key part of IT strategies for FSI industry leaders

4. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
What does the future hold for Financial Services?
And what tools will drive this transformation?
Streamlined payments

5. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
…and organizational change

6. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

7. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
John Heveran
SVP and CIO of Commercial Insurance
Liberty Mutual Insurance

8. Liberty Mutual
Liberty Mutual Case Study
John Heveran, Senior Vice President and CIO
Liberty Mutual Global Risk Solutions

9. Liberty Mutual
Our cloud journey: A look back two years ago
On-premise
obstructions
In January 2017, we
faced the challenge of
an on-prem compute
environment that
hindered our
development teams
Weeks, months
for deployments
Manual
dependencies
Non-modernized
systems

10. Liberty Mutual
Amazon Web Services (AWS) was a
game-changer for Liberty Mutual
Set up teams
Set up dev
environment
Establish
CI/CD pipeline
Network and
Connectivity
Security and compliance Establish
operational
support Deploy
BEFORE: production took several weeks/months, extensive manual processing and error-prone

11. Liberty Mutual
Migration to the public cloud
Adoption by business unit (2017)
Avg.
20%
Adoption by business unit (2018)
2%
JAN 17
20%
NOV 18
Start
2%
Peak
60%

12. Liberty Mutual
Migration to the public cloud
Environment spend to date
5%
Sandbox
12%
Dev
35%
Non-Prod
48%
Prod
Majority of Future Growth

13. Liberty Mutual
AWS supports high-impact workloads
Document
management
Amazon
Aurora
Amazon S3
AWS
Lambda
ALFRESCO
Workgrid
Amazon
Lex
AWS
Lambda
Amazon
API Gateway
Amazon
CloudFront
Amazon
DynamoDB
Contact center
platforms
Amazon
Lex
Amazon
Polly
Amazon
Connect
Data and AI
Amazon
EMR
Amazon
RDS
Amazon
SageMaker
Amazon S3

14. Liberty Mutual
To date, we’ve deployed 250 AWS native apps
Highlights
120 applications migrated
130 net new applications
250 native AWS applications have been
deployed representing 4% of total LM
applications
Migrations
20% of the applications are in production
New Builds
30% of the applications are in production
Note: These counts do not include applications
deployed in AWS via PCF or Docker.
7,106 Instances Deployed
through August 31st
Highlights
21% of the instances
deployed are in production
4,470 Instances Deployed
through September 2018
Highlights
19% of the instances
deployed are in production
5,811 Decommissioned traditional and virtual servers
through August
On-Premise Highlights
-1,453 Net change in traditional and virtual server
counts through August
• 29% of the decommissions were production
servers
• 84% of the decommissions were virtual servers

15. Liberty Mutual
Our cloud journey in 2017…
On-premise
obstructions
Weeks, months
for deployments
Manual
dependencies
Non-modernized
systems
In January 2017, we
faced the challenge of
an on-prem compute
environment that
hindered our
development teams

16. Liberty Mutual
…Today, a streamlined process committed to AWS
You mean I don’t have
to create tickets and
wait weeks to move
forward? This is radical
– radically great!
“
”
NOW: Nov. 2018
• New cloud-based platform
• A day to build
• Minutes to deploy
• Daily deployments
• Automated
• Self-service
• Happy developer

17. Liberty Mutual
AWS was a game-changer for Liberty Mutual
Set up teams
Set up dev
environment
Establish
CI/CD pipeline
Network and
connectivity
Security and compliance Establish
operational
support Deploy
BEFORE

18. Liberty Mutual
AWS was a game-changer for Liberty Mutual
Set up teams
Set up dev
environment
Establish CI/CD
pipeline
Security and
compliance
Establish operational
support
Deploy
Ultimate goal:
Deploy with
confidence
to the cloud, in the middle
of the day, without
anyone knowing
AFTER: Build environments in hours; productivity boost for devs
Network and
connectivity

19. Liberty Mutual
BE BOLD SET LIMITS THINK BIG TEST AND LEARN
Plan less,
code more
Draw a line in the
sand and create
guardrails
Automate
everything
MVP first
and always
What we learned

21. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Yuri Misnik
Executive General Manager, CIO
National Australia Bank

22. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

23. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

24. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

25. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

26. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

27. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

28. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

29. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

30. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

31. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

32. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

33. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

34. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

35. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

36. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

37. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

38. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Roger Stiles
CIO, Personal Investments
Fidelity Investments

39. CLOUD IS AT THE CORE OF OUR DIGITAL STRATEGY
Driving Time to Value, Access to Innovation, War for Talent, Scale & Resilience
• Scalable & resilient compute platforms
• Access to innovation
• Attract top engineering talent
• Data is the asset in digital companies
• Customer-centric data as a service to compete
• Leverage for innovation with AI & ML capabilities
• APIs are the building blocks of our digital future
• Connect customers & partners in a digital ecosystem
• Agility through readily available services
SECURITY
GOVERNED
STANDARDS
DEVOPS & AUTOMATION
TECHNICAL DEBT
APIs
DATA
CLOUD

40. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Claus Moldt
CIO, VP Global Technology Services
FICO

41. © 2018 Fair Isaac Corporation. Confidential. 41
© 2018 Fair Isaac Corporation. Confidential.
This presentation is provided for the recipient only and cannot be reproduced or shared without Fair Isaac Corporation’s express consent.
FICO
Claus Moldt
CIO, VP Global Technology Services
FICO

42. © 2018 Fair Isaac Corporation. Confidential. 42
Profile
The leader in advanced analytics and decision management
Founded: 1956
• Understanding and predicting human behavior
• Reducing the time from insight to action
• $1B revenue (2018)
Products
and
Services
• Scoring systems for credit underwriting and risk management
• AI systems for security and fraud detection
• Advanced solutions for Anti Money Laundering and compliance
• Tools for analytics authoring and decision management
Clients
and
Markets
10,000+ clients in 90+ countries
Industry focus: Financial services, insurance, telecom, retail,
government, healthcare, logistics, and manufacturing
Offices
20+ offices worldwide, HQ in San Jose, California
3,500 employees
Regional Hubs: San Rafael and San Diego (CA), New York, London,
Birmingham (UK), Toronto, Johannesburg, Milan, Moscow, Bensheim,
Madrid, Istanbul, Sao Paulo, Bangalore, Beijing, Singapore

43. © 2018 Fair Isaac Corporation. Confidential. 43
Why The Public Cloud and AWS?
Velocity Global
Presence
Security &
Compliance
Cost
Efficiency
Scale

44. © 2018 Fair Isaac Corporation. Confidential. 44
AWS and FICO
FICO has been working with AWS for 2+ years
We run MyFico.com,
a consumer service monitoring
your score, identity theft, and
threat to personal information
on AWS
Marketing Services allows
corporations to master the new
dynamic dimensions of
successful digital marketing
Decision Management Platform
Capabilities include scalable
high-performance solvers and
algorithms, flexible modeling
environments, rapid application
development, comparative
scenario analysis, and reporting
capabilities

45. © 2018 Fair Isaac Corporation. Confidential. 45
The Value of the FICO Analytic Cloud - FICO Private Cloud
FICO Manages Customers Focus On
• Datacenters
• Power and Space
• External Network
• Internal Network
• Storage
• Operating Systems
• Virtualization
• Databases
• App Servers
• Web Servers
• HW/SW Selections
Infrastructure
Services
• Security
• Encryption
• VPN or MPLS Access
• High Availability
• Disaster Recovery
• Production and Test Environments
• File Transfer Services
• Reporting
• Web Services
• Application Installs
• Procurement
• AWS
• Infrastructure hardening
Application
Services
• Certifications (PCI, ISO, SOC2)
• Environment Builds and Testing
• Security
• 24/7/365 Monitoring for
Security/Apps/ Infrastructure
• Incident Management
• Root Cause Analysis
• Audit and Compliance
• Patch Management
• Upgrades
• Backup & Recovery
• Capacity Planning
• Continued Enhancements
Operation
Services
• Choose your Product(s)
• Build your Business
Models/Logic
• Build your user Interface
• Build your Integrations
• Continue to Enhance
Innovation and Business
Values

46. © 2018 Fair Isaac Corporation. Confidential. 46
AWS Manages
The Value of the FICO Analytic Cloud - FICO Private Cloud
• Datacenters
• Power and Space
• External Network
• Internal Network
• Storage
• Operating Systems
• Virtualization
• Databases
• App Servers
• Web Servers
• HW/SW Selections
Infrastructure
Services
Application
Services
• Certifications (PCI, ISO, SOC2)
• Environment Builds and Testing
• Security
• 24/7/365 Monitoring for
Security/Apps/ Infrastructure
• Incident Management
• Root Cause Analysis
• Audit and Compliance
• Patch Management
• Upgrades
• Backup & Recovery
• Capacity Planning
• Continued Enhancements
Operation
Services
• Choose your Product(s)
• Build your Business
Models/Logic
• Build your user Interface
• Build your Integrations
• Continue to Enhance
Innovation and Business
Values
FICO Manages Customers Focus On
• Security
• Encryption
• VPN or MPLS Access
• High Availability
• Disaster Recovery
• Production and Test Environments
• File Transfer Services
• Reporting
• Web Services
• Application Installs
• Procurement
• AWS
• Infrastructure hardening

47. © 2018 Fair Isaac Corporation. Confidential. 47
Lessons learned
Lessons Learned
Take Full
Advantage
of the
AWS Offering
Use
Automation
Frameworks
Kubernetes
Maturing/
Building on
Amazon Elastic
Container Service
for Kubernetes
(Amazon EKS)
Financial
Governance
and Features
Available Per
Region
Have
AWS
Guide You

48. © 2018 Fair Isaac Corporation. Confidential. 48
© 2018 Fair Isaac Corporation. Confidential.
This presentation is provided for the recipient only and cannot be reproduced or shared without Fair Isaac Corporation’s express consent.
Thank You!
Claus Moldt
CIO, VP Global Technology Services
FICO

49. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

50. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Related breakouts
Thursday, November 29
FSV305 - How HSBC Uses Serverless to Process Millions of
Transactions in Real Time
1:00 PM – 2:00 PM | Bellagio, Level 1, Grand Ballroom 2
Thursday, November 29
FSV203 - Wellington Management: The Journey to All-In,
One Data Center at a Time
2:30 PM – 3:30 PM | Venetian, Level 2, Venetian E

51. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.