Amazon is a global company with over 300,000 employees worldwide. Easy and efficient communication is critical, so earlier this year, we made Amazon Chime available company-wide. Amazon Chime is a modern communications service that runs securely on AWS. It simplifies online meetings, video conferencing, and chats in one straightforward application. In this session, we provide an overview of Amazon Chime and follow with a discussion on how Amazon is rolling out this service.

1. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
AWS re:INVENT
How Amazon is Moving to Amazon Chime
C h r i s R a n d a l l , A m a z o n I T P r i n c i p a l T P M
J e n n i e T i e t e m a , C h i m e P r o d u c t M a n a g e m e n t
B A P 2 0 4
N o v e m b e r 2 9 , 2 0 1 7

2. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Agenda
• Collaboration challenges
• AWS innovation
• Communication service principles
• Introduction to Amazon Chime
• Amazon Chime at Amazon
• Questions

3. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
More than just
audio and video
Meetings are
more critical
Access work on
any device
Work is no longer a place

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AWS
innovation

5. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
* As of 1 October 2017
2010
61
516
1,017
159
2012 2014 2016
AWS has been continually expanding its services to
support virtually any cloud workload, and it now has more than 90 services that range
from compute, storage, networking, database, analytics, application services,
deployment, management, developer, mobile, Internet of Things (IoT), Artificial
Intelligence (AI), security, hybrid, and enterprise applications. AWS has launched a total
of 928 new features and/or services year to date* for a total of 3,841 new features and/or
services since inception in 2006.
AWS pace of innovation

6. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Communications service principles
Consolidate
tools with
features users
want and admins
can control
Communicate
internally AND
externally with
reliability
Iterate
capabilities
rapidly

7. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
I n t r o d u c i n g

8. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Business chatOnline meetings
Persistent chat, presence,
chat rooms
Web, audio and video
conferencing

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Works across all your devices
TraditionalMobileDesktop
Telephone
In room video
iPhone
Android
iPad
Windows
Mac
Web
Join a meeting from one device and then seamlessly switch to another.

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Calendar integration

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Amazon Chime–audio
Automatically
reconnect
Included
voice over
IP
Minimize
sound issues
Audio
Wideband
+

12. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Video conferencing
• One click video
• Video tiles
• Video side bar
• Picture in picture
• Compatible with
room-based video
systems

13. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Full-featured messaging
• Inside and outside of company
• Persistent chat
• 1:1 and group chat
• Chat rooms
• Delivery and read receipts
• Chat notifications to all devices
• Presence
• @mentions
• Emoji
• Attachments

14. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Easy to deploy and maintain
• No complex infrastructure or software
• Provision via AWS account
• Claim your domain for Amazon Chime
• Integrates with active directory

15. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Security and control
AES 256-bit
encryption
Meetings can
be locked
AWS
CloudTrail

16. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

17. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Q4 2018
• 350,000+ registered users
• 40% (290 to 177) server/appliance
reduction
• 90% (10 to 1) UC client reduction
• 75% (12 to 8) vendor reduction
• 100% adoption of Amazon Chime
for conferencing and messaging
Key asks:
• SIP video
• Self-service CDR reporting
• Packet loss, jitter, latency KPIs
Q3 2018
• 150,000 CS associates
Key asks:
• Meeting web client
• Admin policies and
permission controls
2018 Amazon Chime goals
Q2 2018
• 25,000 developers on Linux
Key asks:
• Chat web client
• Chat APIs
January
• Enterprise AWS account
• Automated AD group
• AWS AD connector setup
• Amazon Chime Pro setup
• Internal short dial (62000) to
Amazon Chime bridge
February
• Announced limited
availability to AWS/IT
• Onboarded IT helpdesk
• Onboarded global IT
Operations
• Onboarded IT security
• Security application review
15,121 registered users
• Three regions
• 12 Vendors
• 290 Servers and appliances
• 4,262 Video endpoints
• 57,021 Hard phones
• 61,437 Soft phones
• 10 UC Client tools
Infrastructure
• 328,588 Meeting attendees
• 99,242 Meetings
• 34,845 Video calls
• 333,789 Total calls
• 10,552,269 Minutes
• 34,392,718 Chat messages
Metrics (peak week)August
• Email campaign to 19 VP orgs
• 120,000 corporate users
• 8,000+ in-room table guides
136,936 registered users
May
• Announced on Amazon IT
portal and interest lists
• VP org announcements
• VP executive assistant
trainings
• No forced migrations
60,693 registered users
September
• Internal poster campaign
• Capped legacy conferencing
bridges
154,854 registered users
April
• Load tested third party
video conferencing
infrastructure
• Upgraded VC infrastructure
• Internal user self-help
guides
• Internal marketing
campaign
22,567 registered users
Amazon scale
• Grown 10x in five years
• 189,468 corporate users
• 54 countries
• 1,670 Locations
• 8,431 Conference Rooms
2017 Amazon Chime rollout
Limited availability (AWS and IT)2017 General availability (corporate)General availability (developers and customer service) Legacy deprecation

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Users (Oct 2017)
AWS pilot
Limited availability outside of
AWS
General availability
• 173,000 registered users
• Average new users added was ~6,000 per week, regardless of
whether or not we made an announcement to new teams
• 86,322 average daily active users
• 119,005 weekly active users

19. © 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Messages (Oct 2017)
AWS pilot
Limited availability outside of
AWS
General availability
59.9 million messages sent

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Meetings and minutes (Oct 2017)
AWS pilot
Limited availability outside of
AWS
General availability
24.8 million meeting minutes
791,000+ meetings

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Questions

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Related sessions
BAP315 Amazon Chime Deployment Topics: Using
Active Directory with Amazon Chime, and
Connecting to Your H.323 and SIP Video
Conferencing Equipment
Wednesday

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Remember to complete
your evaluations!

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Thank You!
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