Speaker: Julian Browne, Head Architecture & Engineering Manager, Connected Home

1. Hive: A Cloud Story
A view from the other side
Julian Browne
Head of Architecture & Engineering Manager
Connected Home

2. Presentation Template
Origins of the Connected Home

3. ! Customer Churn
! Bill Shock
! Average UK Energy Bill £1400
! And Yet..
! 20-30% of energy wasted
! Most people never change their heating schedule
! Boiler controls not high on customer engagement list
Origins

4. UI vs UX

5. AlertMe

6. ! New Product
! New Brand
! Supported by
! Web Site / Shop
! Platform
! Apps
! Engineer Installation
! Billing, CRM, Call Centre
(Re) Launching
In 10 months

7. ! Run as a lean start-up
! Co-located team
! Separate from the core business
(No BG IT, new brand, independence)
! New front end development teams
! Product Management Organisation
The 10 Conditions
! Clear Funding
! Own people
! Dotted reporting into BG
! Own marketing, research
! Direct line to BG
Executive

8. Why Apart?
"Over time, big companies
develop cultures and
processes optimized for the
market where they had their
original success.”
How Amazon Innovates in ways that Google and
Apple Can't
Timothy Lee, vox.com December 28, 2016

9. Small Start, Big Vision

10. ! Hive Active Heating
! My Energy
! My Energy Live
! Failure to Heat
! Boiler IQ
! Camera
! Sockets
! Smart Plugs
! Lights
2017+
! Motion Sensors
! Signal Monitoring/Boosters
! Leak Detection
! Contact Sensors
! Hive Sense
! Alexa Voice Control
! IFTTT
! Air Conditioning
! Demand-Response Management

11. Presentation Template
The Other Side

12. Is this UI or UX?

13. Then what is this?

14. UX leads architecture
need
UI
action
infrastructure
response
“did I leave the heating on?”
“click” “view”
“here’s the currently active schedule”
Experience
is everything
this is
‘disappearing’

15. Boiler IQ

16. Boiler IQ

17. 24 Hours in London

18. AWS
Our disappearing infrastructure
state
cache
time
series
fire
hose
API
edges
APP

19. AWS
Our disappearing infrastructure
state
cache
time
series
fire
hose
API
edges
APP
■ Monolithic application
■ Using AWS as just server replacement
■ Trying to be Google

20. AWS
Our disappearing infrastructure
GW
edges
APP
■ Microservices
■ Using AWS as service provider
■ Not trying to be Google
state
proc
API

21. UX from the inside out
! Don’t build information communication infrastructure
! Scaling, Byzantine failures, Partitions, Time
! Fan in is bad
! Don’t try and be Google or Facebook
! But it’s not a free lunch either
! e.g. partitions still happen
! Is it UX?
! Why do we come to work each day? What is our value-add?
! Do we want to focus on technology distractions?

22. UX from the inside out
! Cassandra clusters
! Kafka
! RabbitMQ Edges
! Hazelcast State cache
! S3 Buckets & Lambdas
! Kinesis
! MQTT
! Device Shadows & Registry & Device
Gateway (+ rules)
! Two products launching in 2017 delivered this way

23. Thank You