Creating a Cloud First Standard
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Creating a Cloud First Standard
- 1. Creating a Cloud 1st Standard Ian Massingham, Technical Evangelist, AWS @IanMmmm
- 2. What if you could devote 30% more of your resources to your customers?
- 3. IT Map - Traditional IT E-mail, Productivity, Collaboration, HR, Finance, ERP Desktop Support, Device Management, Telephony, IT Support Information Security, CISO Encryption, Key Management, Identity Management, Firewalls, IDS, DDoS Business Applications CTO/VP Applications Digital Products, Brand Websites, Mobile Applications, Point of Sale Systems, Commerce Corporate Applications CIO/VP Corp Systems End User Computing VP IT Support Infrastructure, VP Infrastructure Servers, Storage, Networking, Databases, Data Warehousing, Data Centers
- 4. IT Map - Traditional IT with AWS Information Security, CISO Corporate Applications CIO/VP Corp Systems End User Computing VP IT Support Infrastructure, VP Infrastructure Business Applications CTO/VP Applications AWS Elastic Beanstalk, AWS Lambda, Amazon SQS, Amazon SNS, Amazon Mobile Analytics, Amazon CloudFront Amazon WorkMail, Amazon WorkDocs, AWS Marketplace, AWS Directory Service, SaaS Amazon WorkSpaces, Amazon AppStream, AWS Marketplace, AWS Mobile Services, SaaS AWS Identity and Access Management (IAM), AWS CloudHSM, AWS Key Management Service (AWS KMS), Security Groups, AWS Marketplace Amazon EC2, Amazon S3, Amazon RDS, Amazon VPC, Amazon Direct Connect, Directory Service, IAM, AWS Service Catalog
- 6. IT Map - A Cloud-First Tomorrow Information Security, CISO Business Applications CTO/VP Applications DevOps VP DevOps Corporate Applications CIO/VP Corp Systems End User Computing VP IT Support AWS Elastic Beanstalk, AWS Lambda, Amazon SQS, Amazon SNS, Amazon Mobile Analytics, Amazon CloudFront Amazon WorkMail, Amazon WorkDocs, AWS Marketplace, AWS Directory Service, SaaS Amazon WorkSpaces, Amazon AppStream, AWS Marketplace, AWS Mobile Services, SaaS Amazon EC2, Amazon S3, Amazon RDS, Amazon VPC, Amazon Direct Connect, Directory Service, IAM, AWS Service Catalog AWS Identity and Access Management (IAM), AWS CloudHSM, AWS Key Management Service (AWS KMS), Security Groups, AWS Marketplace
- 8. Executive Sponsorship Experiment Educate Staff Each journey is unique, but here’s what we see along the way…
- 9. Executive Sponsorship Experiment Educate Staff Making it Real Cloud Center of Excellence Hybrid Adoption Cloud-First Standard Engage Partners Each journey is unique, but here’s what we see along the way…
- 10. Executive Sponsorship Hybrid Adoption Cloud Center of Excellence Cloud-First Standard Making it Real Engage Partners Each journey is unique, but here’s what we see along the way…
- 11. Provide Executive Support Path of least resistance Don’t bet the farm Deal with internal politics Can start anywhere CEO
- 12. Align on the Outcome CEO Competitive advantage Save money CIO Business alignment Move faster, more efficiency CFO Improved cash flow Save money CMO Respond to market changes More experimentation, better analytics CISO Visibility, auditability, control CRO Get more products to market Move faster, more efficiency Priority AWS Value Experience Pace of Innovation Service Depth & Breadth Pricing Philosophy Ecosystem Global
- 13. Educate Staff Hybrid Adoption Cloud Center of Excellence Cloud-First Standard Engage Partners Making it Real Each journey is unique, but here’s what we see along the way…
- 14. Cloud Skill Demand %ofmatchingjobpostings 0 20% 10% Jan '06 Job Trends from indeed.com Amazon Web Services Jan ‘15 1.7M Unfilled cloud jobs in 2012 7M projected jobs in three years Internal champions = faster adoption
- 15. Educate Staff Online videos and labs Instructor-led courses Business Stakeholders Technical Staff Understand the efficiency, agility, and innovation opportunities of the cloud Determine migration strategies Design available and secure applications Develop applications using scripts and SDKs Scale and automate implementations AWS Essentials - Business & Technical aws.amazon.com/training
- 16. Experiment Hybrid Adoption Cloud Center of Excellence Cloud-First Standard Engage Partners Making it Real Each journey is unique, but here’s what we see along the way…
- 18. Engage Partners Executive Sponsorship Experiment Educate Staff Making it Real Each journey is unique, but here’s what we see along the way…
- 19. Cloud Center of Excellence Executive Sponsorship Experiment Educate Staff Making it Real Each journey is unique, but here’s what we see along the way…
- 20. Create a Center of Excellence Cloud best practices Customer Service Oriented Automate everything Enable App Teams Infrastructure Teams Example tenets:
- 21. Hybrid Adoption Executive Sponsorship Experiment Educate Staff Making it Real Each journey is unique, but here’s what we see along the way…
- 22. Hybrid Considerations Integrated Access Control Integrated Storage Integrated Networking Integrated Management & Migration
- 23. Cloud-first Standard Executive Sponsorship Experiment Educate Staff Making it Real Each journey is unique, but here’s what we see along the way…
- 24. Tell us your story
- 25. Capturing the Digital Opportunity Glen Robinson Chief Technology Officer @glenprobinson
- 26. 26 OUTSIDE-IN ACCELERATESACCELERATES Inside-Out Outside-In Company/supplier-centric Marketing collateral Market intelligence Internal know-how Intellectual property Management/control Fixed, internal company IT Customer/community- centric Community- generated content Ecosystems, vertical clouds Leadership/influence Scalable cloud, public IT Open source (contribution) Real-time analytics
- 27. Forces for Architectural Change High Security Systems, Networks, Apps, and Data DMZDMZ User-Generated Content Cloud Computing Business EcosystemsCustomer Experience/ Identity Devices/ BYOT Predictability/ Understanding Internet of Things SaaS Open Communities Employees Suppliers Partners Contractors CUSTOMERS CRM HR Services Travel & Expenses UX
- 28. Enterprise Transformational Services 28 DATA MESH ENTERPRISE APPLICATION INTEGRATION MESH SECURITY SERVICES CLOUDIFICATION THROUGH MODERNIZATION BUSINESS PROCESS MANAGEMENT SYSTEMS SaaS DEPLOYMENT Mainframe Midrange Custom Applications Traditional Applications CSC IndustrySaaS Solutions SaaS-basedVertical Applications Pro-sumer Applications System X System Y System Z SaaS-basedHorizontal Applications aka:“As A Service” needs a new Platform
- 29. How we can help our clients to successfully deliver their Digital Transformation
- 30. Changing the Business Operating Model End User Pay-as-you-go chargeback models, contestability across cloud providers Embedded in the process and delivering defense in depth True self-service experience enable DevOps Codify policies to govern, automate, and “get out of way” Costly, capital investments Reliance on manual approval model Often inconsistent and implemented manually Brittle to change with lack of standardization Standardized, on-demand platform and app blueprints that are cloud portable Manual provisioning delays, manual customization, Shadow IT risks Apps/Platforms Security Infrastructure Governance IT’s Role IT perceived as a resource gatekeeper that doesn’t innovate IT becomes a service broker and portfolio manager Traditional Model Cloud Empowered Enterprise
- 32. Tell us your story
Hinweis der Redaktion
- Good morning Seattle. My name is < >, and I < > at AWS. We focus on how customers are integrating cloud into their business and how they put cloud services to use. (CONT)
- I’d like everyone to think about this for a moment. Different applicability depending on role, but is often the key driver in what propels companies to broaden their adoption of cloud services. I’d like everyone to keep this in mind as we move through this morning’s discussion. As it becomes clear how you’ll be able to realize this benefit, you need to think about how best allocate your resources back into your business.
- Jeff Bezos, Amazon’s founder and CEO, often talks about how in business it’s useful to think about the constants. Everyone talks a lot about the things that do change, like technology, but you don’t often hear the business community talk about the things that don't change. When you hear Jeff talk about some of the customer obsession philosophies that have helped make amazon.com successful, he’ll talk about how it’s impossible to imagine a future where our customers will want to pay more for their items. Or, that it’s impossible to imagine that customers will want their items delivered slower. We think about this the same way at AWS. What are the chances that your customers come to you and ask that you spend more time building your infrastructure rather than what they pay you for? Or your CEO asking you to deliver features more slowly in favor of spending more time managing your data centers. It’s impossible to imagine a future where you’re having these kinds of conversations.
- What I hope this picture illustrates is that AWS can help make your entire IT organization more effective. It means that you can start taking advantage of what cloud has to offer anywhere. It should be driven by the needs of your business at the time. Chances are that once you start to realize the benefits of cloud in one part of IT, you’ll be able to leverage that experience to more efficiently use it in other parts over time. We’ve seen this happen across a wide variety of customers, many of whom have long standing legacy and mature IT organizations.
- Every imaginable business segment is using AWS in a meaningful way. Media: Dow Jones & News Corp - became cloud first and is migrating more than 50 data centers to the cloud. Health Care: J&J - using WorkSpaces to enable tens of thousands of contractors to work in their environment without having to manage all the devices Travel: Qantas is using AWS to dynamically compute flight routing and enhance their customer loyalty programs. Science: The weather company is processing billions of weather events every day and supplying this data to millions of consumers around the world. FinServ: SunCorp in Australia is using us in a big way to move all of their IT to the cloud.
- This will be slightly different for every organization, but this is the trend we’re seeing in the organizations that are doing this well. End user computing and corporate application need to rely less and less on infrastructure as the solutions powering the business are run in the cloud. This is allowing organizations to focus on optimizing the business processes that these functions serve and less on the infrastructure that supports it. DevOps, or some other aptly named cloud center of excellence, emerges as a more cost effective and agile way to provide best practices, automation, and governance across all of IT. CLICK…..This transition frees up precious resources to work on what matters to your customers - the applications that drive your business. I’d once again encourage everyone to ask themselves - what would you do if you had more resources to devote to your business? What would this mean for your customers? (CONT)
- Getting there is a journey. This is not something that’s going to happen overnight. It’s an iterative process that involves thinking about IT a bit differently, but one that will become easier as you make progress. The destination - which is to divert more resources to your customers - will start to happen almost right away and pick up speed as you gain experience. We’ve seen this journey take place many times now. Through these experiences we’ve observed a common set of practices that each organization employs along their way. These best practices illustrate the handful of areas companies invest their energy in that allows them to get the most out of the cloud, which, in turn, allows them to devote more resources to their business.
- They provide executive sponsorship - projects are more likely to succeed when the boss supports them They provide opportunities for their staff to learn. Computer science fundamentals have not changed, but the way you deploy them has. Everyone who wants to learn can transfer their skills to the cloud and continue to be successful. The cost of experimentation in the cloud pales in comparison to on-premises environments. You’ll be able to learn and get things done more quickly, and you’ll be more successful when you view your new initiatives as an experiment that will provide valuable insight into how the organization will progress. This is where I see a lot of customers getting stuck. You’ll get to this point and you’ll begin to realize some of the benefits that cloud brings. To take it to the next level requires the organization to make an investment in itself.
- CLICK…. Making it real is something that organization has to do while continuing to invest in each practice. The ecosystem of system integrators, digital consultancies and IT vendors that are delivering cloud based solutions has evolved quite a bit in the last several years. Whether you’d like to work directly with a partner or indirectly through the AWS marketplace, there will be plenty of opportunities to accelerate your initiatives on the AWS platform. They create a cloud center of excellence. We see a lot of customers creating DevOps organizations, but what you call this and where it sits in the organization is less important than it’s mission and the support it receives. Most large organizations have existing IT investments that haven’t yet fulfilled their useful life. Setting up a hybrid architecture allows customers to take advantage of their existing assets while still benefiting from what the cloud has to offer. Finally, when an organizations fully realizes the benefits that cloud platforms bring, they end up instituting a cloud first standard. This reverses the burden of proof from why cloud to why not cloud. Let’s talk a bit about each of these.
- First, let’s talk about exec sponsorship
- Projects in big companies are far more likely to succeed when the boss supports them. You don’t need to bet the farm in the first few months, but you want to start with some things that are important enough to get the attention of the executive team. If you’re in a leadership or executive position, help the organization understand the long game and celebrate successes along the way. Successful CIO use every opportunity to reinforce our cloud strategy - in executive meetings, during department town halls, on my blog, and any other outlet that presented itself. Making it clear to your teams why it’s important to the business will be key in winning everyone over. If you’re not in a position to make the decision, help the executive team understand that they’ll be able to devote more resources to their business. Often times I’ve found it’s best to illustrate with a case study where you’ve done something successful on a small scale, and would be able to realize additional benefits through scaling it out. Think about how you can appeal your stakeholders….<next>
- Try to understand what motivates the executive team. This will be different in every company, though Most CEO’s will want a competitive edge and look for ways to keep their resources focused on the business. Most CIO’s want to be aligned to the business needs, and be able to move as quickly and efficiently as they can at scale Most CFO’s want to save money. Not only can the cloud save you money, but it can help improve cash flows when you don’t have to make substantial capital investments for each projects or spend on costly refresh events. Marketers want to be able to respond quickly to changing market conditions, quickly update their branded websites, and have access to better analytics. RedShift, AWS’s fastest growing service, has helped many of our customers greatly reduce the time and complexities associated with traditional data warehouses. Unilever’s marketing team is using AWS to host over 1,700 brand websites. They can’t understand how they ever lived without the ability to update them as quickly as they do today. Security officers want greater visibility into the IT environment, and be able to have controls that they can broadly apply to the environment. Using CloudTrail, CloudWatch, AWS Config, and other services allow our customers to audit and alert on their entire environment with a simple API call.
- You should be open minded about making an investment in your staff’s skills. I sometimes hear that organizations don’t move ahead because they don’t feel like they have the skill sets. This is not the right way to look at it… Anyone who is willing to learn can participate in moving your organization forward. Basic computing fundamentals have not changes, they’ve only become more nimble and easier to innovate with. Most companies I talk to that embrace the idea of giving their staff new skills move a lot faster, and in many cases have used their cloud strategy as a mechanism to retain and attract talent.
- This chart illustrates the growing trend for job postings that list AWS somewhere in the job description. This is a great indicator for what the industry is after, and the further growth of the AWS platform. It’s good for you as an employer to know that the investments you’ll make in your staff will continue to pay off, and as employees it’s good to know that the investment in your career will carry with you for many years to come. Like all the practices of the journey, the more you invest in this area - or the more internal champions you build - the faster your journey will accelerate.
- We offer a wide variety of training courses that are both self service and instructor led. On top of this we provide several certification programs that give your workforce the confidence and piece of mind that you’ll be utilizing well known best practices as you implement your systems. We offer courses that not only go deep into the stack for your technologists, but also help the business understand the benefits of cloud computing, so that they can be your partners on your journey. At Dow Jones we trained my entire staff with hands on training, and while we did hire many new people, much of what we accomplished was because the well tenured folks became willing to learn new skills to push their careers forward.
- Start to look at each project as an experiment. This is important in the beginning, but it’s also an opportunity to change the way you think about project portfolio management. Because the investment required to try new things becomes far less than if you had to procure, manage, and deploy infrastructure, it becomes much easier to begin projects. Even if things that you experiment with don’t work out, you’re likely to build some expertise in the organization that you didn’t already have, which you’ll be able to parlay it into your next project. As the cloud muscle memory in the organization grows, and you build off of each experiment, things will move a lot more quickly and it will be much easier to change directions.
- We saw in the IT Map that AWS has services that fit into every part of IT. This means that you can start anywhere - I’d encourage you to look to experiment where you already need to make an investment. May want to try an SAP implementation to compare the performance and do some cost modeling, may want to build a website or a mobile app, may want to try virtual desktops in the cloud to scale out your staff - the possibilities are endless. And because all of our services are pay as you go, and many have free usage tiers, it’s very easy to do. What’s important is that you view these experiments as an educational process that will allow you to focus more of your resources on experimenting rather than the undifferentiated heavy lifting traditionally required for IT projects. Your confidence will grow with each experiment, and you will find that you will be able to execute more quickly and cost effectively over time.
- A lot of our customers leverage third parties to help them on their journey. Sometimes this comes through pre-existing relationships, and sometimes our customers work with us to help them find new partners that will tailor to their new needs.
- It’s my experience that there is a necessary friction between application and infrastructure teams. Often times this system of checks and balances is healthy, but sometimes it can become toxic. Because the cloud takes away a lot of the heavy lifting, the lines between app and infrastructure teams can become even more blurred, and we find that customers who develop a cloud center of excellence to drive best practices and governance are often able to get more from their cloud investments than those who don’t.
- DevOps is a common name, though having the group is more important than what you call it and where it reports. We have some customers who have one center of excellence for the entire company, and others who have one for each business unit. Whatever direction you head in, make sure there’s an opportunity to share the best practices across the whole organization. Inventory of skills build, things will move a lot faster
- At some point you’ll find that you need your cloud applications to communicate with the environment in your data center.
- There’s a great opportunity for everyone here to continue to innovate in their business, and we welcome you to raise your profile by talking about it in the industry. If you have something that you’re proud of, let us know and we’d love to discover how we may be able to help you draw some attention to your accomplishments.
- There’s a great opportunity for everyone here to continue to innovate in their business, and we welcome you to raise your profile by talking about it in the industry. If you have something that you’re proud of, let us know and we’d love to discover how we may be able to help you draw some attention to your accomplishments.