AWS Transformation Day London Keynote 2018

Gavin Jackson
Managing Director UK and Ireland
Amazon Web Services

© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
“If we could go back to Day One… We
would make ourselves systematically
innovative”
CEO UK HQ Multi-national manufacturer

Jeff Bezos_Amazon
There are Day One companies and there
are Day Two Companies. Day Two is
stasis, followed by irrelevance, followed by
painful decline and finally death.

Banks aren’t being disrupted
by FinTech companies.
They’re being disrupted by
customer expectations
McKinsey & Co

Banks aren’t being disrupted
by FinTech companies.
They’re being disrupted by
customer expectations
McKinsey & Co
< I N S E R T I N D U S T R Y H E R E >
< I N S E R T P R E T E X T H E R E >

is eating
the world
“Software
”Marc Andreessen

Accelerated Metabolism
Exponential Progress

Day One vitality
(insurgent)
Day Two stasis
(incumbent)
Accelerated Metabolism
Exponential Progress

Jeff Bezos_Amazon
There are Day One companies and there
are Day Two Companies. Day Two is
stasis, followed by irrelevance, followed by
painful decline and finally death.
That’s why at Amazon it’s always day one.

Miriam McLemore
Director Enterprise Strategy

ENTERPRISES FACE
A CHANGING ENVIRONMENT
?
H i g h c u s t o m e r
e x p e c t a t i o n s , f i c k l e n e s s
L o w b a r r i e r s
t o e n t r y
C o n s t a n t , r a p i d c h a n g e
a n d u n c e r t a i n t y

WHAT ENTERPRISESWHAT ENTERPRISES

ENTERPRISES HAVE
EXISTING ADVANTAGES
D e e p
k n o w l e d g e
o f t h e i r
m a r k e t s
S k i l l e d a n d
c o m m i t t e d
e m p l o y e e s
F i n a n c i a l
a n d o t h e r
r e s o u r c e s
C u s t o m e r
b a s e a n d
b r a n d e q u i t y
O p e r a t i o n a l
p r o c e s s e s ,
c o m p l i a n c e
c e r t i f i c a t i o n s

ALL SUCCESSFUL ENTERPRISES HAVE

EXISTING
INFRASTRUCTURE
ESTABLISHED
PROCESSES
CULTURAL
RESISTANCE
BUT…..CHANGE IS HARD

THE ENTERPRISE CHALLENGE:
WHILE MAKING THE MOST OF YOUR STRENGTHS

WITH AN EMBEDDED TECHNOLOGY CHALLENGE

TO TRANSFORM
T H E E N T E R P R I S E N E E D S T O …
1
GAIN TECHNICAL
FLEXIBILITY
AND SPEED

TO TRANSFORM
2
CREATE AN ENVIRONMENT
OF INNOVATION

TO TRANSFORM
3
ENSURE SECURITY
AND COMPLIANCE

BUILDING AGILITY TO RESPOND TO OPPORTUNITIES
+ REMOVING BARRIERS TO INNOVATION
+ A SECURE ENVIRONMENT
TRANSFORMATION

EDF Energy - Powershift
Chris Regan, Head of Business Development &
Karim Alnakkash, Programme Lead - Powershift

EDF Energy and EDF
• Largest producer of low-carbon electricity in the UK, supplying around
20% of the UK’s electricity needs
• Largest supplier to British businesses
• 5 million residential customer accounts
• 14,000 people employed across the UK
• In 2017 EDF Energy’s eight nuclear power stations generated enough low
carbon electricity for 60% of UK Homes.
• Avoiding 22m tonnes of CO2 emissions* - that’s like taking almost 10million cars
off the UK roads for a year
*When compared to direct emissions from combined cycle gas turbine | all figures rounded to nearest

An evolving market and a new challenge
2018: Decentralised and Intermittent
Coal Switches off, peak demand 60GW
20GW Wind
12 GW Solar
Virtual Power Stations
27 March 2001: Energy Trading begins in the UK
Big power stations
Simple Dispatch
Spreadsheets

AWS and Powershift
What was important when building a solution to cater for this market?
1. Deploying quickly to learn fast
2. Building in scalability so our solution
grows with our customer numbers
3. Flexibility to change the solution to
adapt to customer and market needs

Next steps
ü AI, Cost Optimisation, Automation
ü Circular Economy: Second Life Battery Project at Nissan
ü Pan-European Integration
ü Your Fulfillment Centers are doing this……

MY STORY AT COCA-COLA

PICTURE IT:
THE LIGHTS GO OUT
Pe o p l e t u r n e d t o t h e ir p h o n e , an d w e co u l dn ’t k e e p u p

F O R A G I L I T Y , F O R S P E E D A N D I N N O V A T I O N
We needed to transform

W E S T R E A M L I N E D O U R A P P L I C A T I O N P O R T F O L I O
I N V E S T E D I N T R A I N I N G A N D H I R E D F O R S K I L L S G A P S
S E L E C T E D S T R A T E G I C T E C H N O L O G Y P A R T N E R S
We focused on what differentiated us

WHAT WE DID
S t art e d w it h o u r t ran sfo rm at io n w it h o u r dig it al p ro p e rt ie s
Mo v e d all 6 0 0 Bran d w e b sit e s t o A WS C lo u d
Le v e r ag e d t h e se cu r it y t e ch fr o m A WS an d im p l e m e n t e d
n e w g o v e rn an ce co m p lian ce p ract ice s g lo b ally
E stab lish e d w h at w e call e d fre e do m w ith in a fram e w o rk
Pr o v ide d co st t r an sp ar e n cy an d ag il it y t o al l m ar k e t s

OBSTACLES
Mark e t s w o rk in g w it h ag e n cie s all o v e r t h e w o rld t o b u ild e xp e rie n ce s
T e ch n o l o g y in t e g rat o rs u sin g a w ide v arie t y o f t e ch n o l o g y
an d de v e l o p m e n t ap p r o ach e s cr e at e d r isk an d in co n sist e n cie s
Lack o f t r u st t h at Gl o b al I T co u l d de l iv e r
I T g o v e rn an ce w as t o o slo w an d t o o cu m b e rso m e
t o de liv e r co n su m e r e xp e rie n ce s at sp e e d

HOW WE ADDRESSED THE OBSTACLES
C re ate d an ag e n cy o n - b o ardin g p r o ce ss
S e l e ct e d g l o b al an d re g io n al t e ch n o l o g y in t e g rat o rs
fo r t h e ag e n cie s t o p ar t n e r
D r o v e a m icro se rv ice s arch ite ctu r e ap p ro ach
fo r w e b an d m o b ile de v e lo p m e n t
Bu ilt o u t a co m m o n co n t e n t m an ag e m e n t p lat fo rm
t o e n ab le co n t e n t re u se g lo b ally

D ig ital b e cam e th e p o ste r ch il d fo r ag il ity
Bu ilt t ru st b e t w e e n Marke t in g an d Glo b al I T
Bu ilt a st rat e g ic p art n e rsh ip w it h A WS
Le v e r ag e d w h at w e l e ar n t o m o v e dat a an al y t ics
& lat e r le g acy ap p s t o A WS C l o u d
Ul t im at e l y cl o se d an d so l d o u r No rt h A m e rica dat ace n t e r
WE EMERGED WITH A NEW WAY OF
EMPOWERING THE ORGANISATION

A W S S E C U R E E N V I R O N M E N T S
C O N S I S T E N T T E C H N O L O G Y I N 2 0 9 C O U N T R I E S A N D
3 0 + M A J O R M A R K E T S
Security and scalability is
essential to the Coca-Cola brand

CONTINUOUS SMALL
WINS CREATED CHANGE R E S U L T S
O P P O S I T I O N

AWS Transformation day
Phil Wood - IT Service Delivery Director

The UK’s Most Considered Brand
• #1 in UK and Switzerland
• Strong in France and Italy
• Rapid Improvement in Germany
• Europe's best value airline for short haul*
Customer
Loyalty
Aircraft Passengers
300 90M 75%
*recognised by Sky Scanner – May 2018

Thank You

NOW AT AMAZON,
THE BIGGEST DIFFERENCE IS
FOCUS AND SPEED

"We've had three big
ideas at Amazon: Put
the customer first.
Invent. And be patient."
—Jeff Bezos

C u s t o m e r O b s e s s i o n
O w n e r s h i p
I n v e n t a n d S i m p l i f y
A r e R i g h t , A L o t
H i r e a n d D e v e l o p t h e B e s t
I n s i s t o n t h e H i g h e s t S t a n d a r d s
T h i n k B i g
B i a s f o r A c t i o n
F r u g a l i t y
V o c a l l y S e l f C r i t i c a l
E a r n T r u s t o f O t h e r s
D i v e D e e p
H a v e B a c k b o n e ;
D i s a g r e e a n d C o m m i t
D e l i v e r R e s u l t s
AMAZON
LEADERSHIP PRINCIPLES
C u s t o m e r O b s e s s i o n B i a s f o r A c t i o n

21 3
C u s t o m e r O b s e s s i o n B i a s f o r A c t i o n D i s a g r e e a n d C o m m i t

Cus to mer Ob s es s i on
B i a s f o r A c t i o n D i s a g r e e a n d C o m m i t
21 3

B i as for A ct i on
21
3

Di s agr ee an d Commi t
2 3
1

21
C u s t o m e r O b s e s s i o n D i s a g r e e a n d C o m m i t
3
THESE PRINCIPLES SUPPORT AMAZON’S

Cloud as a Catalyst
The Cultural Shift to Become Cloud Native
James Smith
Head of Nationwide Digital

MEMBERS
15m
Building society,
nationwide

Expectations for service
are changing fast

OUR CHALLENGE:
Create a digital platform that accelerates
both how and what Nationwide delivers

An investment to serve our members
building what we need when we need it
NATIONWIDE DIGITAL
ACCELERATOR PLATFORM

CHANGING
HEARTS &
MINDS
CHANGING
hearts and minds

F R O M
Do It for Me
Manual
Project Mentality
I Can Do It Myself
T O
Automation
Product Mentality

RESULTS TO DATE
65 to 15 min
500%
£3b
2DAYSIdea to live inDigital journey
able to cope with
spike in volume
in balances switched
in new journey
reduction in average time to
offer for remortgage journey

DON’T OVERANALYSE IT
JUST GET GOING.

AWS Transformation Day London Keynote 2018

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