The document discusses steps towards autonomous operations (AIOps) through the use of artificial intelligence. It notes four challenges in traditional operations including lack of information, information overload, inability to correlate data, and identifying dynamic trends. The key to AIOps is setting up systems to observe infrastructure and applications, collect and store all available data, query and mine patterns in the data, and generate alerts, notifications and automatic remediation. This allows for predictive and preventative insights that reduce manual operations work and improve service quality. An example from Edmunds.com showed how container stability prediction reduced user issues by 95% and on-call time.