Get to know more about Customer Centricity.

1. How to Deal with
Your Customers?

2. What to say when dealing with an angry customer?
Angry customers are the most difficult to
deal with because any wrong word or
sentence and you can be sure that you have
lost a valuable customer. So, what is the right
way to deal with them?
Follow this techniques-ASAP
• Start with an ‘Apology’
• Sympathize
• Accept Responsibility
• Prepare to Help

3. What do your customers expect from you?
When asked about the dimensions of
services U.S. customers expected from the
companies, they listed down various
characteristics. The top 5 important ones
being-
• Has knowledgeable employees
• Addresses my needs on first contact
• Treats me like a valued customer
• Demonstrates desire to meet my
needs
• Can quickly access information

4. Magic Words to use with your customers
“HOW CAN I HELP?”

5. Magic Words to use with your customers
“I CAN SOLVE THAT
PROBLEM.”

6. Magic Words to use with your customers
“I DON’T KNOW,
BUT I’LL FIND OUT.”

7. Magic Words to use with your customers
“I WILL TAKE
RESPONSIBILITY.”

8. Magic Words to use with your customers
“I WILL KEEP YOU
UPDATED.”

9. Magic Words to use with your customers
“I WILL DELIVER ON
TIME.”

10. Magic Words to use with your customers
“THE JOB WILL BE
COMPLETE.”

11. Magic Words to use with your customers
“I APPRECIATE YOUR
BUSINESS.”

12. THANK YOU