1. Amanda Camille Green 36 Calla Court • Oakley, CA 94561• (925) 698-4999 amandagreen1988@gmail.com
EDUCATION
Clark Atlanta University, Atlanta, Georgia
Bachelor of Arts in Business Administration, December 2010
Concentration: Management
PROFESSIONAL EXPERIENCE
GOOGLE, INCORPORATED
Small/Medium Business Services – Global Adwords Account Strategist Mountain View, California October 2012 – Current
• Provided and executed transactional and business support for Adwords Accounts
• Identified opportunities for small/medium businesses in Adwords Account Optimization and Performance (Search and
Display, and Mobile Advertising Networks)
• Advised business owners and Advertising Agencies on landing page optimization, and user experience
• Performed troubleshooting techniques to resolve technical account issues
• Served and advised as the Adwords Policy Team and Training Lead for entire Mountain View site
• Supported Google’s online shopping platform, Merchant Center and Google Analytics
• Maintained customer satisfaction rating of 95% (Global target at 94%), and 100% rating on Quality Standards
• Collaborated with the Social Team to host the YouTube Series #AskAdwords, and Live Newbie Hangout on Air Episodes
• Analyzed data internally to research customer satisfaction drivers for the team, and externally to aid clients in budgeting,
online marketing strategy, and driving ROI
Highlights: Chosen to serve as the Adwords Policy Team Captain from 2014 to 2015, Worked as a training lead for the SMB global
onboarding program, and Served as a Facilitator for global orientation for Googlers across the company.
CHASE BANK/WASHINGTON MUTUAL BANK
Customer Service Representative – Teller Atlanta, Georgia February 2011 – August 2012
• Demonstrated effective customer service in the handling of personal and commercial transactions
• Effectively handled and balanced a branch cash intake of $20k per day.
• Coached new tellers in teller operations and effective customer service policy and procedures.
• Interacted with a seven to ten member branch team to market and sell products and services.
Customer Service Representative – Teller Oakley, California Summer 2010
HIP Intern Brentwood, California June 2004-August 2006
ATLANTA JOURNAL CONSTITUTION
Advertising Intern Atlanta, Georgia March 2010-May 2010
• Facilitated digital and print advertising projects for the Major Account Executives.
• Organized and managed signed contracts of current advertising clients.
• Researched advertisements on AJC website for Digital Account Executives to focus on improvement and optimization.
• Pursued initiatives for political advertising for election candidates.
• Developed and maintained an account and contract database.
GUESS INCORPORATED
Sales Associate Atlanta, Georgia September 2008- April 2009
A. N. HACKNEY, INCORPORATED
Market Research Consulting Intern Antioch, California June 2008- August 2008
• Performed Internet research for developing businesses.
• Organized presentations containing data on researched material.
CHARLES SCHWAB INVESTMENT CORPORATION
Corporate Public Relations Intern San Francisco, California July 2007- August 2007
• Performed web design tasks to assist the web designer in creating various promotions for company website.
• Conducted an investment article research project in efforts to analyze and compare investment trends of company competitors.
• Assisted management in drafting press releases and developed marketing strategies for Schwab events.
• Maintained a media research database and created portfolios.
HONORS, ACHIEVEMENTS, AND EXTRACURRICULAR ACTIVITIES
• Magna Cum Laude Graduation Honors
• Golden Key International Honor Society
• Miss Atlanta University Center, 2009- 2010
• Google Serve, Volunteer
• Vanguard Leadership Group, 2007-Present
• Saint Vincent De Paul, Volunteer