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Amadeus Ticket Changer - EN
- 2. ©2008AmadeusITGroupSA
2
Amadeus Ticket Changer in a nutshell
With Amadeus Ticket Changer you can service your
customers’ change requests anywhere in the world –
in a matter of seconds – giving them the right fare and
the right penalty charge at any point of sale
Airline debit memos, 30 minute calls to your call centre,
lengthy and expensive staff training… these are just
some of the factors involved in manual ticket reissuing
Sweep them all away with Amadeus Ticket Changer, an
entirely automated end-to-end solution that will help you
significantly reducing costs
- 3. ©2008AmadeusITGroupSA
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Amadeus Ticket Changer in a nutshell
New generation solution launched in 2006, already used
by major airlines and travel agencies in several markets..
Completely automates the painful ticket change process
using ATPCO , SITA and Amadeus category 31 fare
notes
Calculates immediately for a specific ticket change the
price difference in the currency that is needed and in all
your channels, offline and online
Offering unique integration benefits with Amadeus
ticketing solution
- 4. ©2008AmadeusITGroupSA
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What ATC can do for your customers
Automatically handle exchanges &reissues..
Public fares
Most Private
fares
Amadeus Nego
fares
All fares
Itinerary
Date, Flight and
Booking Class
changes
Including multi
passengers
PNRs
In any currency
All changes
Travel agents,
call centres
Websites
All channels
Domestic and/or
International
Multi-carrier,
partner Interline
tickets
Issued by any
Point of Sale
Unused or
partially used
tickets
All tickets
- 6. ©2008AmadeusITGroupSA
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Detailed process
4 new cryptic entries for the reservation agent
Informative re-pricing
How much would it cost to change the itinerary?
Confirmed re-pricing
FXF + Update PNR with information to prepare the ticket re-issue
(TST, MCOs, FO line)
Best Pricer informative re-pricing
How much would it cost to change the itinerary by selecting lowest applicable fare
Best Pricer confirmed re-pricing
FXE + Update PNR with information to prepare the ticket re-issue
(TST, MCOs, FO line)
>FXF
>FXQ
>FXE
>FXO
- 10. ©2008AmadeusITGroupSA
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A proven & significant business impact
Protect
your revenue
Reduce
operational costs
Increase
customer satisfaction
Multi channel
integration
Outpace competition
Avoid Airlines Debit
Memos
Systematically
handles collection of
re-booking fees
Reduce the workload
Save money by
reducing the number
of calls to airlines’
support desks
Save agent
productivity for new
business to focus on
Remove the need for
third parties
Speed, efficiency
and transparency of
service to the
customer
Empower agents by
giving them a fast,
easy and reliable tool
Available to any
point of sale
worldwide
In traditional offices,
call centers or web
sites
Using 1A Selling
platform
Using cryptic access
Using API v2 or Web
Services
- 11. ©2008AmadeusITGroupSA
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Our customers talk about ATC
UniGlobe (US)
“It is the best thing since sliced bread!!”
Air France - CTO
“All staff find Amadeus Ticket Changer fantastic. Once they have tried it they definitely
don’t want go back to the manual process”
Central Travel (US)
“To me the greatest advantage of using this tool is the fact that it determines the appropriate
penalty. With the airlines having so many different penalties and rules these days - this tool is
a HUGE time saver. It eliminates having to read fare rules (some times past date) or
even worse calling the airline!”
Tom Kalström, VP e-Business, Finnair
“Amadeus Ticket Changer enables us to streamline our business process to deliver a
quicker and more responsive service to our customer, whatever channel he uses: our
website or our sales agent”
- 12. ©2008AmadeusITGroupSA
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Ticket Changer - Airlines
A leading and fast growing content .
Close to 60 airlines participate in this tool by
sharing reissue conditions filed in category 31
and identified by a Voluntary Changes category in
Amadeus fare notes . Most of your customers’
tickets can be reissued with ATC .
Airline content can be accessed at all time in
command page using a dedicated entry:
FQNATC/CXR
- 16. ©2008AmadeusITGroupSA
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Frequently Asked Questions
Does Amadeus Ticket Changer (ATC) work with multi-passenger PNRs?
Yes. The multi-passenger feature is a benefit that enables agents to perform ticket changes for all
passengers (up to nine) with only one request.
Why are penalties being collected via MCO?
This is an IATA recommended practice. Virtual MCOs and the future Electronic
Miscellaneous Documents (EMD) can also be used since paper MCO is decommissioned
Is it possible to reissue the same ticket several times with ATC?
Yes. Since May 2008, Ticket Changer enables any number of automated re-issues prior
to departure and then once more after departure.
Full scope for multi re-issue will be implemented later on.
When EMD becomes available, will it be automatically used for ATC?
Yes and we will ensure a seamless migration from virtual documents to electronic documents.
- 17. ©2008AmadeusITGroupSA
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Frequently Asked Questions
Is it possible to collect fees with ATC?
The Amadeus Service Fee Manager can already be used in conjunction with ATC in the PNR
environment after the ATC confirmed transaction. It allows the agent to trigger fee rules for
ticket issuance or to apply manual flat fees. Regarding the airlines, the Airline Ticketing Fee
(e.g OB fee) inclusion in ATC process is planned in 2010.
Does ATC handle no show situations?
Yes it does. This is controlled by a specific coding in the category 31 filed by the airlines.
What initiatives are being taken by Amadeus to further simplify the re-issue flow
when the agent has to add-collect and refund money in the same re-issue
transaction?
Since November 2008, Amadeus proposes to airlines a full methodology (validated by
IATA and defined as a new industry standard) called Netting to consolidate all the
different amounts involved in a re-issue transaction with the objectives to reduce the
issuance of ticketing documents while increasing the traceability of data all the way
through, from pricing to revenue accounting. Application to travel agents should be
further discussed with IATA in the coming months.
- 18. ©2008AmadeusITGroupSA
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Frequently Asked Questions
Is it possible to use ATC to re-issue tickets originally priced with fares of airlines not yet filing
their reissue policy in the Voluntary Changes category 31?
No, the pre-requisite for using ATC is that all fares priced in the ticket to be changed have a category
31 attached. The list of airlines filing category 31 is increasing rapidly.
Is it possible to utilize ATC to re-issue tickets for interline tickets?
Yes, provided that the fares on the original ticket have a category 31 attached.
What are the plans for re-issuing negotiated fares?
Ticket Changer already accommodates reissues for private fares filed in ATPCO categories 15, 25
and 35 (IT/BT). With the ATC enhancement planned, it will also facilitate the re-issue of Amadeus
Negotiated fares and ATPCO category 35 fares for which the net fare differs from the selling amount.
Can I re-issue tickets that were issued using another GDS?
Displaying the electronic ticket in Amadeus is the pre requisite (TWD entry) to allow ATC to
reissue this ticket according to the new itinerary conditions. .
If a ticket issued in another GDS cannot be displayed in Amadeus, then the error returned
should be error 401 ticket number not found, thus preventing ATC to go ahead.
.
- 19. ©2008AmadeusITGroupSA
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Frequently Asked Questions
30
When a ticket is changed in ATC, how can you liaise with the BSP of the country
in which the ticket was issued in the first place?
Consolidation is done via reporting files (RET, HOT files sent by Amadeus) between
BSPs and Airlines
What about the competition?
The Sabre tool for travel agencies is not based on the ATPCO category 31 (the
industry standard) and therefore the penalty fee calculation has to be assessed
manually; whereas Amadeus Ticket Changer is fully automated. Recently, Sabre has
enhanced the tool to a QREX plus version, available in the US, and processing
ATPCO category 31.
The Travelport tool is mainly focused on the US domestic market and is therefore
limited when it comes to international reissues involving non USD pricing.
How do I know if an airline ticket can be exchanged through Ticket Changer?
Use the following Amadeus Selling Platform (cryptic) entry to list all carriers that have
filed the VC paragraph in the fare notes:
FQNATC/CXR
AIRLINES AVAILABLE FOR REISSUE FOR TRAVEL AGENCY CUSTOMERS
Can you clarify if YY fares are filed as CAT31?
IATA does not yet file category 31 conditions for their fares.
- 20. ©2008AmadeusITGroupSA
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Frequently Asked Questions
27
Why can’t I see what is coded in the Voluntary Changes (CAT31) paragraph?
Amadeus does not display the text from the VC paragraph (CAT31) because it is a complex
category and it might confuse people. We rely on the airlines to ensure that the free-form text
displayed from the Penalty paragraph (CAT 16) remains in accordance with what the airline has
coded in the VC paragraph (CAT 31). The VC paragraph drives both revalidation and reissue
scenarios.
Can ATC be used on passive and waitlisted flights?
Yes.
Can I use ATC on group bookings?
No. ATC handles up to 9 passengers, and 6 PTC’s.
Are Ticket Changer re-issues guaranteed by Amadeus?
The process is the same as for pricing fares that return automated TSTs. Only when a
document is issued is the TST guaranteed.
The Amadeus Ticket Changer (ATC) solution is available via API v.2, is it also
available via Web Services for online booking engines?
Yes, ATC is also available via Web Services for the integration of online ticket change
solutions in airline and travel agency websites.
