1. ALVIN WILLIAMS
26170 W 12 Mile Rd. Apt B-19 (586) 850-1749
Southfield, MI 48034 Ajwiii2000@gmail.com
https://www.linkedin.com/in/ajwilliams48067
INFORMATION TECHNOLOGY PROFESSIONAL
Team Leader / Security & Disaster Recovery Focal
TECHNICAL SKILLS
Operating Systems: Solaris, HP-UX, Linux (Red Hat), AIX
Applications: Remedy, ServiceNow, Maximo, Windows, Tivoli EC, ITIM Vault, CMDB, Perl, GADCW
Hardware: Intel Platforms, X86, Enterprise, PureFlex, VM, and Spark Platform
EXPERTISE
Experience includes: configuring and monitoring Sun Solaris UNIX in both desktop and data center
environments as well as SAP basis in monitoring the R /3 window.
Training and experience in Problem Management, Change Management, Incident Management, OS
Security, Disaster Recovery, Project Management, Talent Acquisition, Analysis, Leadership,
Virtualization, Security Management, Information Security, Solaris Zones, Data Center Architecture,
SAP, Team Building, Sun Cluster, Server High Availability, Server Administration, and Disaster Risk
Recovery. Developed training operations manuals and DVDs for newcomers to reduce training time.
EXPERIENCE
INTERNATIONAL BUSINESS MACHINES (IBM) 2009-Present
Team Lead / Security Focal / Disaster Recovery Focal 2011-Present
Responsible for SA operations on an IBM account and over 5000 UNIX and Intel Physical and Virtual
Servers.
Duties include:
● Escalation Focal for Disaster Recovery exercises
● Off hour on call Escalation Point for customer and IBM issues
● Enact change control procedure for IBM and customers
● Build and distribution of Pureflex systems
● Approvals on SA appraisals and recommendations on hiring
● Work with customer on BRQ (Business Requisition Questioner)
● Coordination with project managers for resources and status of projects
● Change Management- Manage new projects for the customer
● Incident Management- Manage resolution of problem issues
● Institute policy and procedure for the UNIX and Intel platforms
● Coordinate with Global Teams on UNIX and Intel issues
● Approve projects for team work and assign SA o projects
● Manage Solaris 9, 10 and 11, AIX, Linux 6.2, and HP-UX administration
● Work with Application, Network, Backup, and SAN teams
● Servicenow, Remedy, CMDB, GADCW

2. ● Work with DR teams on failover in a disaster recovery situation
● Perform Root Cause Analysis (RCA) on issues
● Department Security Focal for Intel and UNIX
● Coordinate with Vendors for systems fixes and upgrades
● Manage resolution of APAR issues
● Maintain High Availability Servers with duplicate systems
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UNIX System Administrator / Security Focal 2009-2011
Worked with the following:
● HACMP AIX Cluster
● Solaris 9 and 10, AIX, Linux 5.7, and HP-UX administration
● OS performance monitoring
● Managenow, Peregrine, Maximo
● Disaster Recovery Team
● Solaris 3.2 Cluster
● Comp TIA Project Management + Expert Encore
● Security Focal
FULCRUM PINNACLE, Clinton, MD 2007-2009
Solaris, SAP Basis Administrator:
Administered server support services remotely for a 12 employee, governmental supplier for absent
personnel.
● Reviewed transactions for SAP r/3 window on a beginner’s level
● Ensured that backups of all critical information occurred in a timely and consistent manner
● Managed the stability of the operating system by providing the necessary commands
JP MORGAN CHASE, Belleville, MI 2007
Solaris Server Administrator / Data Center Operations Engineer
(Contract position through Volt and Comsys)
● Initiated Jumpstart Solaris and updated patches for Jumpstart server, Microsoft server 2003 for Dell
and HP platforms, and implemented Firmware updates
● Installed Microsoft 2003 server applications, monitored VLAN settings and installed network cables
● Installed Cisco 6500 series equipment and administered Telecom closets
● Maintained operational security for the Data Centers, troubleshot networks, and hot swapped disk
from database server DMX and Clarion systems
● Cabled and labeled Mainframe systems for customers
● Managed migration of three new data centers and trained others on data center operations.
● Performed Sarbanes- Oxley turnover for accurate turnovers
● Handled Change Management system for time and date of operations for installs, decommissions, etc.
● Resolved incidences using the Peregrine ticket system
● Cabled and patched lines from the Demark area to the actual nodes
US TREASURY DEPT OF THE IRS, Detroit, MI 2001-2007
(Contracted through Northrop Grumman IT & Network Resources)
Team Lead 2nd
Shift

3. ● Supported the Sun E10k and Sunfire F15 and 25 Servers. Responsible for daily monitoring of the disk
arrays. Monitored network issues, Netbackup Operations Manager, and Legato backup
● Resolved SAN issues for the SAP project, including working with the Washington D.C. affiliate
group to resolve branch server issues
● Monitored BASIS / R3 via Tivoli Enterprise Console and transaction codes (ex. db11, sm37, sm38,
st01, etc.)
● Performed 24x7 monitoring of systems such as WebTras, Apache server, Sharepoint servers, Oracle
9i server, Websphere servers ITAMS, PRIME, and SAP
● Resolved incidents using the Remedy ticket system
● Monitored OS operations to make sure applications, networks, and databases were operating
properly.
● Performed troubleshooting using commands such as ipfconfig, iostat, vmstat, netstat, ping, and
traceroute to determine whether an issue arose from the application, network, database, or OS
FORD MOTOR, Dearborn, MI 1999-2001
(Contract position through Tech Team)
Team Lead UNIX Support Team Level 2
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● Appointed to a panel to determine priority of resolution ticketed items from tier 1 to tier 2.
Responsible for employee development, appraisals, vacation scheduling, disciplinary actions, and
work flow process
● Provided both the contract provider and the company with turnover reports analyzing the priority,
timing and estimated savings provided to the customer
● Monitored contractor SLA agreements
● Performed troubleshooting of LAN systems, Wincenter situations, and PCI cards
● Provided UNIX support for desktop clients on Ford applications
DURA AUTOMOTIVE/MSX INTERNATIONAL, Southfield, MI 1999
(Contract Position with MSX)
● Responsible for all system tape back-ups for this Tier 2 automotive supplier of parts to GM, Ford and
Chrysler for an estimated 500 employees
● Performed translation of PDGS, Ideas and CATIA CAD and CAE data to IGES 5.0 format and
tarring
● Added and deleted user IDs and established PDGS and Ideas accounts for users
● Installed software applications on SUN, IBM, HP, and SGI workstations
ELECTRONIC DATA SYSTEMS, Warren, MI 1990-1999
UNIX System Administrator/ Project Manager Y2K upgrade 1997-1999
Project Manager for Y2K Solutions in GM Truck CAD/CAE environment.
Configured SGI, SUN, IBM, and HP systems for the network in the client server environment. Worked
on helpdesk and desktop support for GM user. Set up NFS and NIS on systems. Performed Minor Shell
scripting.
PC System Administrator 1997
Troubleshot Microsoft Windows v 3.11, and downloaded applications onto PC systems.
Built OSs on desktop and laptop computers.

4. Associate System Administrator 1997
Upgraded and installed IBM, HP, and SUN workstations to user desktops.
Reconfigured different station platforms for internal and external moves.
CAD Technician 1995-1997
Support Operator 1993-1995
Mail Clerk 1990-1992
U.S. AIR FORCE, Washington, DC 1987-1990
Security Police/Law Enforcement Specialist
● Processed classified material for the U. S. Defense Department
● Combat Base Defense
AIR FORCE HONORS:
● Appointed Second Lieutenant in Air Force Auxiliary
● U.S. Air Force Achievement Medal
● Plaque of Excellence in Operation Radiance Inspection in Korea
● Airman of the Quarter
● Distinguished Honor Graduate from basic training
● Student Leadership
● Graduate of Squadron Leadership School in Civil Air Patrol
● Member of the Base Honor Guard in Korea
● Member of the Base Advisory Council in Korea
● Four Certificates of Accomplishment
● Selected for Air Force Bootstrap Officer Corps
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TRAINING
CompTIA security +, Comp TIA network +, Comp TIA Project+ Project Management,
Sun Cluster 3.2, Veritas Cluster, Solaris 7 Certification, Sun Enterprise Server 10k, 15k, and 25k,
Microsoft Office, Windows, Project, Team Lead correspondence course, Introduction to SAP, Pre-
Management course, Cloud Security, Project Management, HACMP, Maximo, and Remedy
EDUCATION
Business Information Systems, University of Phoenix, Phoenix, AZ
Enrolled in 2008. Resuming studies fall 2015
Studies in IT and Business, Macomb Community College, Warren, MI - 1996
Business Administrator, Vernon Regional Junior College, Sheppard AFB, TX - 1990
Community College of the Air Force, Maxwell AFB, AL - 1990