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By Shahbaz Islam
The Nature of
Strategic
Management
Chapter 1
Develop Vision
& Mission
Statement
Chapter 2
Establish
Long-Term
Objectives
Chapter 5
Generate,
Evaluate & Select
Strategies
Chapter 6
Implement
Strategies –
Management
Issues
Chapter 7
Implement
Strategies –
Mktg, Fin, Actg,
R&D & MIS Issues
Chapter 8
Measure &
Evaluate
Performance
Chapter 9
Perform
External Audit
Chapter 3
Perform
Internal Audit
Chapter 4
Strategy
Formulation
Strategic
Management
Overview
Strategy
Implementation
Strategy
Evaluation
1. A Church
2. A Hospital
3. Pakistan Cricket Board
4. An NGO
5. IBM
6. Iqra university
7. A Political Party
Which of the following is not an example of
an organization?
1. social entities that
2. are goal directed
3. are designed as deliberately
structured & coordinated system,
4. are linked to the external environment
Organizations are
The key element in an organization is not a building or a set
of policies & procedures.
Organizations are made of people and their
relationship with one another.
An organization exists when people interact with one
another to perform essential functions that help attain goals.
1. Bring together resources to activate desired goals & outcomes
2. Produce goods/services efficiently
3. Facilitate innovation
4. Use technology
5. Adapt to and influence a changing environment
6. Create values for stakeholders
7. Accommodate ongoing challenges of diversity, ethics,
motivation & coordination of employees
The word ‘strategy’, deriving from the Greek noun
strategus, meaning ‘commander in chief’, was first used in
the English language in 1656.
The development and usage of the word suggests that it
is composed of stratos (army) and agein (to lead).
In a management context, the word ‘strategy’ has now
replaced the more traditional term – ‘long-term planning’ –
to denote a specific pattern of decisions and actions
A strategy is a course of action.
1. Strategic or institutional management is the conduct of drafting,
implementing and evaluating cross-functional decision making that
will enable an organization to achieve its long-term objectives.
2. It is the process of specifying the organization's mission, vision and
objectives, developing policies and plans, often in terms of projects
and programs, which are designed to achieve these objectives, and
then allocating resources to implement the policies and plans, projects
and programs.
3. Art and science of formulating, implementing, and evaluating cross-
functional decisions that enable an organization to achieve its
objectives.
Strategic management is an ongoing process that evaluates
and controls the business and the industries in which the
company is involved;
assesses its competitors and sets goals and strategies to meet
all existing and potential competitors;
and then reassesses each strategy annually or quarterly [i.e.
regularly] to determine how it has been implemented and
whether it has succeeded or needs replacement by a new
strategy to meet changed circumstances, new technology,
new competitors, a new economic environment., or a new
social, financial, or political environment.”
Brief History of Strategic Management
1950s - Term strategic planning originates
1960s – 1970s - Strategic planning very popular
- Widely viewed as answer to all problems
1980s - Strategic planning cast aside
- Planning models did not yield higher returns
1990s–2000 - Revival of strategic planning
- Widely practiced in business world
Culture
Why are we in business ?
Values
Climate
Mission
Vision
Driving Force
How do we do business ?
How will we know we’ve arrived ?
How can we get there ?
Where do we want to be ?
Where are we now ? SWOT
OCA
Goals/Obj
.
Resources
Tactics
Strategies
Gap Analysis
Coordination Budgets MilestonesReportsControls
Strategic Management
External & Internal Review
Measure Performance
Corrective Action
Annual Objectives
Performance Measures
Policies & Procedures
Employee Motivation
Resource Allocation
Vision & Mission
Opportunities & Threats
Strengths& Weaknesses
Goals & Objectives
Alternate Strategy & Selection
Evaluation
Implementation
Formulation
Step 1: Define the Business and Its Mission
Step 2: Perform External and Internal Audits
Step 3: Translate the Mission into Strategic Goals
Step 4: Formulate a Strategy to Achieve the Strategic Goals
Step 5: Implement the Strategy
Step 6: Evaluate Performance
CEO, Top
Management
Team
External Environment
Opportunities
Threats
Uncertainty
Resource Availability
Internal Situation
Strengths
Weaknesses
Distinctive Competence
Leadership Style
Past Performance
Strategic Direction
Organization
Design
Effectiveness
Outcomes
Define
mission,
official
goals
Select
operational
goals,
competitive
strategies
Resources
Efficiency
Goal attainment
Competing values
Structural Form –
learning vs.
efficiency
Information and
control systems
Production
technology
Human resource
policies,
incentives
Organizational
culture
Interorganizational
linkages
Vision Mission
Internal
Audit
Goals Objectives
Input
Stage
Matching
Stage
Decision
Stage
IFE
CPM
EFE
TOWS SPACE
BCG
Grand
Strategy
IE
QSPM
Performance
Measures
Annual
Objectives
Establish
Policies
Allocate
Resource
Evaluate
Performance
Procedures
SOPs
Planning
Improvements
Internal &
External Scans
External
Audit
F e e d b a c k
F e e d b a c k
(Balanced Score Card)
Vision &
Mission
Opportunities
& Threats
Strengths &
Weaknesses
Long-Term
Objectives
Alternative
Strategies
Strategy
Selection
Annual Objectives Policies
Motivate
Employees
Resource
Allocation
Review External
& Internal
Measure
Performance
Corrective Action
1. Strategists
2. Vision statements
3. Mission statements
4. External opportunities and threats
5. Internal strengths and weaknesses
6. Long-term objectives
7. Strategies
8. Annual objectives
9. Policies
Answers the question: “What do we want to become?”
1. First step in strategic planning
2. Often times a single sentence
“Our vision is to take care of your vision.”
(Stokes Eye Clinic, Florence, South Carolina)
How?
Core Values
Functional
Management
Strategic
Individual
Company
Divisional Objectives
Department Objectives
Individual Objectives
What?
V I S I O N
Vision Strategies Guiding Principles
Competencies/Skills
• SWOT analysis is a basic, straightforward model
that provides direction and serves as a basis for
the development of strategic plans.
• It accomplishes this by assessing an organizations
Strengths (what an organization can do) and
Weaknesses (what an organization cannot do) in addition to
Opportunities (potential favorable conditions for an organization) &
Threats (potential unfavorable conditions for an organization).
PESTLE is an acronym for
Political
Economic
Social
Technological
Legal and
Environmental factors
• Cultural
• Demographic
• Governmental
• Competitive trends & events
Controllable activities that are performed well or poorly relative to
competitors
- Based on functional analysis of activities in the firm’s:
• Management
• Marketing
• Finance/accounting
• Production/operations
• Research and development
• Computer information systems
Organizations strive to pursue strategies that capitalize on strengths
and improve weaknesses
1. Goals are broad objectives are narrow.
2. Goals are general intentions; objectives are precise.
3. Goals are intangible; objectives are tangible.
4. Goals are abstract; objectives are concrete.
5. Goals can't be validated as is; objectives can be validated
SMARTS Way to Write Objectives
Specific
Measurable
Achievable
Realistic
Time Bound
Stretched.
Results to be achieved in pursuing the organization’s mission.
Time frame is beyond one year.
• State direction
• Aid in evaluation
• Create synergy
• Reveal priorities
• Focus coordination
• Provide basis for effective management
Potential actions that require top management decisions and large
amounts of firm’s resources
Mechanisms by which long-term objectives are realized
• Geographic expansion
• Diversification
• Acquisition
• Product development
• Market penetration
• Retrenchment
• Divestiture
• Liquidation
• Joint venture
Corporate-level strategy
– Identifies the portfolio of businesses that, in total, comprise the company and the ways in
which these businesses relate to each other.
• Diversification strategy implies that the firm will expand by adding new product lines.
• Vertical integration strategy means the firm expands by, perhaps, producing its own raw
materials, or selling its products direct.
• Consolidation strategy reduces the company’s size
• Geographic expansion strategy takes the company abroad.
Business-level/competitive strategy
Identifies how to build and strengthen the business’s long-term competitive position in the
marketplace.
• Cost leadership: the enterprise aims to become the low-cost leader in an industry.
• Differentiation: a firm seeks to be unique in its industry along dimensions that are widely
valued by buyers.
• Focus: a firm seeks to carve out a market niche, and compete by providing a product or
service customers can get in no other way.
Company Strategic Principle
Dell Be direct
General Electric Be number one or number two in every industry in which we
compete, or get out
Southwest Airlines Meet customers’ short-haul travel needs at fares competitive
with the cost of automobile travel
Wal-Mart Low prices, every day
S T R A T E G I E S I N B R I E F
Short-term milestones necessary to achieve long-term
objectives.
• Represent the basis for allocating resources
• Established at corporate, divisional, and functional levels
Important in strategy implementation as the means
by which annual objectives will be achieved
• Guide to decision making and address repetitive situations
• Established at corporate, divisional, or functional levels
• Allow consistency & coordination within and between
organizational departments
Vision Skills Incentives Resources Action Plan
Skills Incentives Resources Action Plan
Vision Incentives Resources Action Plan
Vision Skills Resources Action Plan
Vision Skills Incentives Action Plan
Vision Skills Incentives Resources
• Proactive vs. Reactive
• Principal Benefit
- Formulate better strategies (Systematic, logical, and rational approach)
• Communication (Key to successful strategic management)
• Financial Benefits
- More profitable and successful
- Improvements in sales, profitability, and productivity
• Nonfinancial Benefits
- Enhanced awareness of external threats
- Understanding of competitors’ strategies
- Increased employee productivity
- Reduced resistance to change
- Clear performance-reward relationships
- Order and discipline to the firm
- View change as opportunity
• Poor reward structures
• Fire-fighting
• Waste of time
• Too expensive
• Laziness
• Content with success
• Fear of failure
• Overconfidence
• Prior bad experience
• Self-interest
• Fear of the unknown
• Suspicion

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Strategic Management Guide

  • 2. The Nature of Strategic Management Chapter 1 Develop Vision & Mission Statement Chapter 2 Establish Long-Term Objectives Chapter 5 Generate, Evaluate & Select Strategies Chapter 6 Implement Strategies – Management Issues Chapter 7 Implement Strategies – Mktg, Fin, Actg, R&D & MIS Issues Chapter 8 Measure & Evaluate Performance Chapter 9 Perform External Audit Chapter 3 Perform Internal Audit Chapter 4 Strategy Formulation Strategic Management Overview Strategy Implementation Strategy Evaluation
  • 3.
  • 4. 1. A Church 2. A Hospital 3. Pakistan Cricket Board 4. An NGO 5. IBM 6. Iqra university 7. A Political Party Which of the following is not an example of an organization?
  • 5. 1. social entities that 2. are goal directed 3. are designed as deliberately structured & coordinated system, 4. are linked to the external environment Organizations are
  • 6. The key element in an organization is not a building or a set of policies & procedures. Organizations are made of people and their relationship with one another. An organization exists when people interact with one another to perform essential functions that help attain goals.
  • 7. 1. Bring together resources to activate desired goals & outcomes 2. Produce goods/services efficiently 3. Facilitate innovation 4. Use technology 5. Adapt to and influence a changing environment 6. Create values for stakeholders 7. Accommodate ongoing challenges of diversity, ethics, motivation & coordination of employees
  • 8. The word ‘strategy’, deriving from the Greek noun strategus, meaning ‘commander in chief’, was first used in the English language in 1656. The development and usage of the word suggests that it is composed of stratos (army) and agein (to lead). In a management context, the word ‘strategy’ has now replaced the more traditional term – ‘long-term planning’ – to denote a specific pattern of decisions and actions A strategy is a course of action.
  • 9. 1. Strategic or institutional management is the conduct of drafting, implementing and evaluating cross-functional decision making that will enable an organization to achieve its long-term objectives. 2. It is the process of specifying the organization's mission, vision and objectives, developing policies and plans, often in terms of projects and programs, which are designed to achieve these objectives, and then allocating resources to implement the policies and plans, projects and programs. 3. Art and science of formulating, implementing, and evaluating cross- functional decisions that enable an organization to achieve its objectives.
  • 10. Strategic management is an ongoing process that evaluates and controls the business and the industries in which the company is involved; assesses its competitors and sets goals and strategies to meet all existing and potential competitors; and then reassesses each strategy annually or quarterly [i.e. regularly] to determine how it has been implemented and whether it has succeeded or needs replacement by a new strategy to meet changed circumstances, new technology, new competitors, a new economic environment., or a new social, financial, or political environment.”
  • 11. Brief History of Strategic Management 1950s - Term strategic planning originates 1960s – 1970s - Strategic planning very popular - Widely viewed as answer to all problems 1980s - Strategic planning cast aside - Planning models did not yield higher returns 1990s–2000 - Revival of strategic planning - Widely practiced in business world
  • 12. Culture Why are we in business ? Values Climate Mission Vision Driving Force How do we do business ? How will we know we’ve arrived ? How can we get there ? Where do we want to be ? Where are we now ? SWOT OCA Goals/Obj . Resources Tactics Strategies Gap Analysis Coordination Budgets MilestonesReportsControls Strategic Management
  • 13. External & Internal Review Measure Performance Corrective Action Annual Objectives Performance Measures Policies & Procedures Employee Motivation Resource Allocation Vision & Mission Opportunities & Threats Strengths& Weaknesses Goals & Objectives Alternate Strategy & Selection Evaluation Implementation Formulation
  • 14. Step 1: Define the Business and Its Mission Step 2: Perform External and Internal Audits Step 3: Translate the Mission into Strategic Goals Step 4: Formulate a Strategy to Achieve the Strategic Goals Step 5: Implement the Strategy Step 6: Evaluate Performance
  • 15. CEO, Top Management Team External Environment Opportunities Threats Uncertainty Resource Availability Internal Situation Strengths Weaknesses Distinctive Competence Leadership Style Past Performance Strategic Direction Organization Design Effectiveness Outcomes Define mission, official goals Select operational goals, competitive strategies Resources Efficiency Goal attainment Competing values Structural Form – learning vs. efficiency Information and control systems Production technology Human resource policies, incentives Organizational culture Interorganizational linkages
  • 16. Vision Mission Internal Audit Goals Objectives Input Stage Matching Stage Decision Stage IFE CPM EFE TOWS SPACE BCG Grand Strategy IE QSPM Performance Measures Annual Objectives Establish Policies Allocate Resource Evaluate Performance Procedures SOPs Planning Improvements Internal & External Scans External Audit F e e d b a c k F e e d b a c k (Balanced Score Card)
  • 17. Vision & Mission Opportunities & Threats Strengths & Weaknesses Long-Term Objectives Alternative Strategies Strategy Selection
  • 20. 1. Strategists 2. Vision statements 3. Mission statements 4. External opportunities and threats 5. Internal strengths and weaknesses 6. Long-term objectives 7. Strategies 8. Annual objectives 9. Policies
  • 21. Answers the question: “What do we want to become?” 1. First step in strategic planning 2. Often times a single sentence “Our vision is to take care of your vision.” (Stokes Eye Clinic, Florence, South Carolina)
  • 22. How? Core Values Functional Management Strategic Individual Company Divisional Objectives Department Objectives Individual Objectives What? V I S I O N Vision Strategies Guiding Principles Competencies/Skills
  • 23. • SWOT analysis is a basic, straightforward model that provides direction and serves as a basis for the development of strategic plans. • It accomplishes this by assessing an organizations Strengths (what an organization can do) and Weaknesses (what an organization cannot do) in addition to Opportunities (potential favorable conditions for an organization) & Threats (potential unfavorable conditions for an organization).
  • 24. PESTLE is an acronym for Political Economic Social Technological Legal and Environmental factors • Cultural • Demographic • Governmental • Competitive trends & events
  • 25. Controllable activities that are performed well or poorly relative to competitors - Based on functional analysis of activities in the firm’s: • Management • Marketing • Finance/accounting • Production/operations • Research and development • Computer information systems Organizations strive to pursue strategies that capitalize on strengths and improve weaknesses
  • 26. 1. Goals are broad objectives are narrow. 2. Goals are general intentions; objectives are precise. 3. Goals are intangible; objectives are tangible. 4. Goals are abstract; objectives are concrete. 5. Goals can't be validated as is; objectives can be validated
  • 27. SMARTS Way to Write Objectives Specific Measurable Achievable Realistic Time Bound Stretched.
  • 28. Results to be achieved in pursuing the organization’s mission. Time frame is beyond one year. • State direction • Aid in evaluation • Create synergy • Reveal priorities • Focus coordination • Provide basis for effective management
  • 29. Potential actions that require top management decisions and large amounts of firm’s resources Mechanisms by which long-term objectives are realized • Geographic expansion • Diversification • Acquisition • Product development • Market penetration • Retrenchment • Divestiture • Liquidation • Joint venture
  • 30. Corporate-level strategy – Identifies the portfolio of businesses that, in total, comprise the company and the ways in which these businesses relate to each other. • Diversification strategy implies that the firm will expand by adding new product lines. • Vertical integration strategy means the firm expands by, perhaps, producing its own raw materials, or selling its products direct. • Consolidation strategy reduces the company’s size • Geographic expansion strategy takes the company abroad. Business-level/competitive strategy Identifies how to build and strengthen the business’s long-term competitive position in the marketplace. • Cost leadership: the enterprise aims to become the low-cost leader in an industry. • Differentiation: a firm seeks to be unique in its industry along dimensions that are widely valued by buyers. • Focus: a firm seeks to carve out a market niche, and compete by providing a product or service customers can get in no other way.
  • 31. Company Strategic Principle Dell Be direct General Electric Be number one or number two in every industry in which we compete, or get out Southwest Airlines Meet customers’ short-haul travel needs at fares competitive with the cost of automobile travel Wal-Mart Low prices, every day S T R A T E G I E S I N B R I E F
  • 32. Short-term milestones necessary to achieve long-term objectives. • Represent the basis for allocating resources • Established at corporate, divisional, and functional levels
  • 33. Important in strategy implementation as the means by which annual objectives will be achieved • Guide to decision making and address repetitive situations • Established at corporate, divisional, or functional levels • Allow consistency & coordination within and between organizational departments
  • 34. Vision Skills Incentives Resources Action Plan Skills Incentives Resources Action Plan Vision Incentives Resources Action Plan Vision Skills Resources Action Plan Vision Skills Incentives Action Plan Vision Skills Incentives Resources
  • 35. • Proactive vs. Reactive • Principal Benefit - Formulate better strategies (Systematic, logical, and rational approach) • Communication (Key to successful strategic management) • Financial Benefits - More profitable and successful - Improvements in sales, profitability, and productivity • Nonfinancial Benefits - Enhanced awareness of external threats - Understanding of competitors’ strategies - Increased employee productivity - Reduced resistance to change - Clear performance-reward relationships - Order and discipline to the firm - View change as opportunity
  • 36. • Poor reward structures • Fire-fighting • Waste of time • Too expensive • Laziness • Content with success • Fear of failure • Overconfidence • Prior bad experience • Self-interest • Fear of the unknown • Suspicion