1. April 2014
Note From Charlie
Wow, it’s already April and spring hasn’t hit in most parts of the country. As a result, our
buildings and stores are filling up and capacity is becoming an issue on all fronts. The
good news is that we are seeing signs of increased sales that started in the south and
recently have had bursts of activity in the west. We expect this trend to progress
northward as the weather breaks. But one thing is for sure, the sun will eventually come
out and spring will be here. When it does, it will be an all hands on deck event. And
our volumes will go from below forecast to redline in a heartbeat.
Secondly, if we took a snapshot of what we’ve already delivered and what the
Merchandising Execution Team (MET) has set for spring, we’d see more than 126,000
sets of patio furniture in place along with 26,000 grill bays, 16,000 power bays and
more than 9,000 miles of hose. That’s pretty impressive, and we are just getting started.
Great job, team!
Finally, this is going to be another stellar year for our Company. We’re going to work
hard, meet our customers’ requests and raise the bar in all phases of our operation to
optimize how we do business. That means we need everyone’s help. We’ve talked
about TIMWOOD and the need to reduce waste in our business. Now, more than
ever, we need to concentrate on getting rid of useless steps that slow us down. As we
are shoulder to shoulder working hard to meet the spring surge, let’s look for ways to
increase throughput and efficiency. As we identify ways to expedite our work without
compromising safety, share them widely. Remember, we are one distribution network
with one goal – to become the No. 1 supply chain serving the No. 1 customer service
retailer in the world. By working together, we can do it! Thanks for all you do.
XX YEARS:
First last name
DC xxxx
First last name
DC xxxx
First last name
DC xxxx
2. April 2014
Success Sharing Celebrations
around the DCs
SDC 5565 Baytown, Texas BDC 5998 South Brunswick, N.J.
SDC 5149 McDonough, Ga.
RDC 5024 Topeka, Kan.
DFC 6775 Ontario, Calif.
BDC 5171 Dacula, Ga.
SDC 5078 Monroe Township, N.J.
DFC 6751 Baton Rouge, La.
Associates across the Company celebrated another terrific Success Sharing payout. In 2013, the Company
paid out nearly one quarter of a billion dollars in Success Sharing – a record-breaking payout.
Below are some DCs who sent us photos of their celebrations:
3. Allen O’Quain
SDC 5565 Baytown, Texas
Operations Manager
11 years with the Company
How did you get started with The Home
Depot?
I began working at SDC 5565 in Baytown,
Texas, as a contractor in May of 2002. I was
really impressed with the Company and how
the associates lived the core values.
What was the first milestone you reached that
helped you decide to make your career in
an orange apron?
My first milestone was becoming a full-time
general warehouse associate. Shortly
afterward, I was promoted to an inventory
control associate. While in that role, I
became interested in the logistics side of the
business and eventually had the opportunity
to cross-train as an outbound coordinator. I
later moved into that role and after a while, I
was promoted to a department supervisor,
where I got to work directly with associates. I
truly enjoyed getting to know my team.
Working in each of the roles, I’ve had made
it an easy choice for me to pursue becoming
operations manager. I appreciate THD giving
me the opportunity to grow my career this
much in 11 years.
Favorite Hobby: Playing guitar and
spending time on the lake with my wife
and two daughters.
Favorite Book: One Minute Manager by
Kenneth Blanchard and Spencer Johnson
Favorite Music: Rock and alternative
with a hint of country.
Favorite Music Artist: I was raised on
country, but eventually Iron Maiden won
me over, which led me to favor Metallica.
Favorite Sports: Football and Baseball
April 2014
What person has had the biggest influence
on your Home Depot career and why?
It is hard to name just one person who had
a large impact on my career. As I’ve
moved through different departments,
several peers and managers have
mentored me. Some are still with the
Company, while others have moved on.
But they all had one thing in common. No
matter how busy they were, they always
made time to listen, encourage and help
me develop.
Tell us your favorite Home Depot story that
you’ve been a part of and how it was
rewarding to you.
Through my career here, we have aided
people across the U.S. who were affected
by hurricanes, tornadoes, fires and snow.
We’ve also sent supplies to help people get
through power outages and property
damage. It makes me feel good to know
we are able to quickly give back
something that disastrous circumstances
took away.
What‘s your career advice to others who
are interested in growing their careers within
the Company?
There are great advancement
opportunities for those that apply
themselves. Make sure you follow the
career path that drives your interests. If not,
your heart won’t be in it and you won’t do
your best.
MY HOME DEPOT STORY
This page is dedicated to short stories about associates and how they’ve built Home Depot
careers. It is a snapshot of the unlimited opportunities available to grow across the Company.
M FAVORITESY
Allen O’Quain joined THD 11 years ago as a
contractor at SDC 5565 in Baytown, Texas.
He is now an operations manager.
All in a day’s work .
4. April 2014
DC Managers of the Month – February
Every month, one DC manager from each distribution platform is recognized for providing world-class
customer service and serving as a great role model. Rocky Bianchi, Carol Ismer, Scott King, Rick Reaves
and Mike Rodriquez stood out in February. Below are examples of their major accomplishments.
SSC Distribution and Field Support Associate of the Month –
February
Every month, SSC Distribution Field Support associates are recognized for excelling in their assignments and
serving as a great role model. Sherry Allen, Kristin DeMelfi and Rushi Patel stood out in February. Below are
examples of their major accomplishments.
Quote to
Contemplate
SPRING into Service
The second annual SPRING into
Service campaign launched
March 20 as part of The Home
Depot Foundation’s five-year, $80
million commitment to ensure
every veteran has a safe place to
call home.
Team Depot will plant gardens to
provide fresh fruits and vegetables
to 1,000 homeless veterans at
facilities serving them across the
country.
Follow along at
https://www.facebook.com/hom
edepotfoundation; and
twitter.com/homedepotfdn using
#TeamDepot.
Sherry Allen
Sr. Project Manager
Atlanta SSC
Rick Reaves
RDC 5024, Maint. Mgr.
Topeka, Kan.
Sherry did an excellent job
managing the Locust Grove Direct
Fulfillment project. She was devoted
to the opening of the building and
developed materials ensuring the
facility opened successfully and on
time. She was the communication
center for the project and hosted
meetings, calls and on-site visits to
make sure everyone stayed on task.
Scott King
DFC 6777, Engineer
Locust Grove, Ga.
Scott shares his knowledge, time
and resource tools with his peers
and the Building and
Implementation teams to
provide the additional analysis,
streamlining of processes and
building enhancements that are
needed. He always dedicates his
time to helping others succeed.
Mike Rodriguez
SDC 5645, ICQA Mgr.
Mira Loma, Calif.
While managing his SDC’s
capacity, Mike worked with the
Two-Tier project team to develop a
better forecasting and allocation
process for the RDCs. He
continuously looks for ways to help
the building and the Company
process freight in a more efficient
and cost-effective manner.
To increase benefit awareness,
Rocky highlighted a benefit of the
week at every startup meeting. As
a result, there was a 29-point
improvement from 2012 to 2013 in
the Employee of Choice (EOC)
benefits category.
Rocky Bianchi
BDC 5695, Ops. Mgr.
Fremont, Calif.
Rick has been a driving force
behind managing the fluid load
remap including construction,
painting the new layout of the
facility and extensive concrete
repairs. Recently, he also
spearheaded extensive snow
removal so the DC could remain
operational.
Carol Ismer
SDC 5362, HR Generalist
Winchester, Va.
Carol improved the New
Associate Coach (NAC) process.
She also worked to improve the
forklift training process and
organized a successful hiring
event.
“Greatness is not
measured by what a man
or woman accomplishes,
but by the opposition he
or she has overcome to
reach their goals.”
Dorothy Height
Educator, civil rights and
women's rights activist
Kristin DeMelfi
Manager
Atlanta SSC
Kristin leads the execution and
delivery of inbound processes for
the new Locust Grove DFC. She
has provided great customer
service along with a strong focus
on debugging the system,
deploying best-in-class processes
while ensuring she taught and
trained DFC associates.
Rushi Patel
Sr. Analyst
Atlanta SSC
Rushi develops great relationships
with his immediate team,
external groups and with leaders.
This skill has been mutually
beneficial to the Distribution
organization and the teams he
interacts with.
5. Message from the GM
(Newsletter body text) Century Gothic 8pt.
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GM Corner
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Team Depot Update
April 2014
6. DC REPORTS:
DC #
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DC #
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VOC SPOTLIGHT
This space is dedicated to recognizing
people who are VOC heroes. Please
insert stories from your location’s VOC
results or from InfoDock messages to
recognize excellent customer service
in this area.
DC #
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April 2014
7. DC #
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DC #
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TELL US WHAT YOU THINK
This is a monthly
publication produced
by associates for
associates. We want
to hear from you.
Please send your
news, tips, ideas and
comments to:
Supplychain_communications@homedepot.com
April 2014
I know it’s spring, but
knock off the gardening
and come help me with
this pallet!