1. SINGLE WINDOW & CUSTOMS SOLUTIONS
WEBB FONTAINE
E-GOVERNMENT WWW.WEBBFONTAINE.COM
The Webb Fontaine Group, headquartered in Dubai, UAE, and with
offices throughout the world, specializes in improving government
services through e-government systems
2.
3. WEBB FONTAINE GROUP FZ-LLC is a company headquartered in Dubai, U.A.E. with worldwide presence through its subsidiaries and
branch offices in Europe, Middle East, Asia and Africa.The company specializes in the development of Information Systems to support
Trade Facilitation and propel Customs Modernization.
Webb Fontaine uses the most advanced technology and is recognized worldwide for the quality of its systems. Webb Fontaine provides a
comprehensive suite of e-Government software products, including a Trade Single Window platform and Customs Management System
called TradeWorldManager®, which offers a complete and integrated solution for Customs administrations, regulatory government
agencies and all economic operators.
Webb Fontaine also covers the domains of goods Classification and Valuation as well as the inspection of Oil & Gas; the company is
also active in the domains of telecommunications, and government infrastructure refurbishment services via its global network of
offices and subsidiaries.
IMPLEMENTATION OF END-TO-END E-TRADE SYSTEMS
USING SINGLE WINDOW MODEL
Our implementation strategy is designed to guarantee the best
results for our clients and therefore we deploy a dedicated on-
site development team, fostered by our development centers in
Europe, Asia and Africa, to create customized turnkey systems
and solutions.
We provide Solutions for Single Window platforms, Customs
clearance operations and e-Government activities within a
powerful modular platform which will support the achievement
of government objectives of trade facilitation, operations
control and transactions flow transparency.
RISK MANAGEMENT AND VALUE CONTROL
Our solution offer includes a dynamic risk management
system aligned with international best practices which
allows coordinated control by multiple agencies including the
Customs administration.
ValueWebb is Webb Fontaine’s innovative and distinctive
Classification & Valuation Service based on a unique and
innovative price research methodology which builds on
extensive local studies, worldwide assistance from our
Valuation Research Centers and a Cloud-based proprietary
Database of transactions.
EXECUTIVE INFORMATION SYSTEMS AND BUSINESS
INTELLIGENCE ANALYTICS
The information accessible through Webb Fontaine real-time
transaction monitoring and business intelligence system
provides an insightful view of clearance operations.
The company counts with privileged experience in data mining
and processing of government revenue data, trade facilitation
information, stakeholders compliance indicators to support
decision-making process. This unique combination of services
offers governments a new vision to protect their national
market and to create an enabling trade environment.
CAPACITY BUILDING AND CUSTOMS MODERNIZATION
Webb Fontaine has proven expertise in the field of capacity
building and Customs modernization, in the development
of personalized strategies for the implementation of best
practices all around the world.
With the assistance of experts with thirty years’ experience in
the field of Customs Modernization , Webb Fontaine training
programme includes components of risk management,
streamlining of clearance procedures and software utilization.
PROVISION AND IMPLEMENTATION OF IT, TELECOM, AND
INFRASTRUCTURE SOLUTIONS
We have extensive experience in building comprehensive
infrastructure to support high-performance technology
systems, from the ground up, in environments that previously
did not have the capacity.
We provide assistance in the procurement and configuration of
specialized equipment, as well as expert advice on the design
and implementation of telecommunications infrastructure
to support advanced technology-based operations. We can
create the supporting infrastructure to modernize your ICT
environment.
WEBB FONTAINE GROUP
4. FULLY FLEDGED CUSTOMS MANAGEMENT SYSTEM
TradeWorldManager® is a robust, fully configurable, complete
and universal Commercial-off-the-shelf Customs system which
requires minimum customization before pilot implementation.
Designed by business analysts with 25 years’ experience
of Customs procedures in 5 continents, it provides for core
Customs functions such as:
• Processing of Customs Declarations (SAD) and Excise module
• Processing of Manifests, Bills of Lading and containers
information registration
• Passenger’s module that includes a specialized declaration
with built-in features for offences management
• Payment transactions (cash, credit, statements, prepayment,
e-payment, guarantees, deposits)
• Automated control of remittance of payments from
Commercial banks to Central bank
• Warehousing and other suspense regimes management
with guarantee control
• Integrated Customs tariff with optional specification codes
used to further describe the product (e.g. brand names).
User friendly tariff search facility with display of duties and
regulatory requirements
• Online value control prior to assessment or during selectivity
through access of a price database of weighted average
values built out of existing transactions
• Risk Assessment on any e-document:Manifest,Bill of Lading,
Customs Declaration, company profiles, other government
agencies forms. Selectivity driven by auto-adaptive criteria,
risk profiles and compliance indicators built from Memory
Based Reasoning mechanisms (MBR)
SINGLE ELECTRONIC WINDOW (SEW) CONCEPT
TradeWorldManager® (TWM) is Webb Fontaine’s flagship
product which integrates electronic trade documents, from any
Government agency such as Customs, Regulatory Agencies,
Scanning agencies, Revenue Authorities, Port authorities and
other economic operators such as Freight Forwarders, Banks
and Shipping Lines into a common transactional environment
constituting a collaborative and efficient National Single
Window platform.
TradeWorldManager® offers the possibility to design an
unlimited number of e-documents and the corresponding
processing rules that govern their interaction with other
electronic documents, e.g. management of used vehicles
importation, central bank forms, licenses, exemptions, permits
and simplified/specialized Customs declarations. In addition
TWM allows the interconnection of all these documents within
a global transaction-rich operation.
TradeWorldManager® offers all economic operators access to
trade operations through the Internet using a self-deployed
native and feature-rich application or a web-based modern
interface; functions covered by the system are:
• Advance pre-lodgment of electronic Customs declarations
and cargo manifests
• Electronically processed payment transactions (pre-
payments or real-time electronic payments) that can be
automated
• Consolidated invoicing of all payments related to electronic
documents in the system, including but not limited to:
Customs duty, permit or license fees and warehouse fees
• Processing of Exemptions and all Regulatory Agency
documents including quota balance write-off as part of
Customs declarations assessment
• Advanced Risk Management using an economic operators’
risk database and dynamic target criteria, customizable by
multiple agencies in addition to Customs
• Statistical reports for government officials and trade
operators online
• Collaborative inspection with participation of Customs
and other Government Agencies as well as an Integrated
Release Order
SOLUTIONS
5. • Management of delays for clearance, auctions associated
with transit shed accounts
• Review and verification of Regulatory Agency documents
(e.g. permits with quotas), including association and
automatic write-off against clearance documents (e.g. SAD)
• Management of exemptions with quotas and corresponding
acquittals
• Transit management (road, railway and transshipment) with
guarantee control
• Issuing of exit notes and gate passes controlled via barcodes
• Implementation of strong authentication using different
methods and electronic signature full cycle for all sensitive
electronic documents
• Use of barcodes, SMS and e-mail notifications
A pre-prototype of your platform with reference tables and tax
calculation can be built and demonstrated in a matter of days
TWM
Batch Client
Web Interface
TWM Client
Value
Webb
GEV
Certificate Authority
Other
Gov Agencies
Officers
Customs
Officer
CMS
SEW
Carriers
Shipping Lines
Courriers
Importer/Exporter
Clearing Agents
6. FACILITATION
INTEGRATION
TradeWorldManager Portal® technology allows the integration of
any electronic trade document, from any government or private
agency, such as Customs, regulatory agencies, security agencies,
revenue authorities, banks, shipping lines or port authorities into
a common platform constituting the backbone of a National Single
Window
We provide Solutions for Single Window platforms, Customs
clearance operations and e-Government activities within a powerful
modular platform which will support achievement of government
objectives of trade facilitation, operations control and transactions
flow transparency.
7. IMPLEMENTATION
TRANSPARENCY
We have extensive experience in building comprehensive
infrastructure to support high-performance technology systems,
from the ground up, in environments that previously did not have
the capacity.
GEV displays real-time information on Revenue, Customs declaration
dwell time and performance of Customs operations as well as a
snapshot of loss of revenue generated by exemptions and fraud
amount found while conducting documentary or physical inspection.
8. DATA MINING, REPORTING AND ALERTING FACILITIES
GovernmentExecutiveVision (GEV) is a real-time monitoring
and analysis tool. It has an integrated risk profiling and alerting
facility, which provides up-to-date relevant information for
Customs and Ministries’ senior officials to assist decision-
making and to identify the strategies of all government entities
generating revenue.
GEV displays real-time information on Revenue, Customs
declaration dwell time and performance of Customs
operations as well as a snapshot of loss of revenue generated
by exemptions and fraud amount found while conducting
documentary or physical inspection.
GEV also provides customizable alert notices through user
defined criteria in order to track potential non compliant trade
transactions: specific users are alerted by SMS or email when a
new declaration meets user defined criterion’s condition (e.g.
transaction value greater than 1M USD).
Real time dashboards display statistical information in tabular
format using four charts; each chart represents different
timeframes: today (intraday), past seven days, past thirty days
and past year. Chart information can be filtered through:
• Integrated country map (using Google MapsTM services)
used to browse through Customs regions or to select spe-
cific Customs offices or
• A choice of Customs processing regimes and a pre-defined
and customizable list of products
Each chart can be modified to include additional data used for
comparison, such as:
• Previous year’s data as compared with recent figures (e.g.
revenue 2011 vs. current year), up to 5 previous years
• Monthly revenue compared with target revenue for each
office
Using these charts and filters, Trade facilitation option shows
the time spent between clearance stages (license approval,
registration of manifest, declaration registration, assessment,
payment, release).
GEV dashboards will compare revenue performance as well as
the clearance time of several offices for the same period, as
well as employees’ performance. In addition GEV shows the
proportion of registered, assessed, paid and exited declarations
out of the total number of entries which were captured today,
last week, last month and during the past 12 months, for
selected offices, region or nationwide.
SOLUTIONS
GOVERNMENTEXECUTIVEVISION on a touch screen panel
9. COMPETITIVE ADVANTAGES
PRODUCTS’ TECHNICAL ASSETS
• 100% Java: the standard platform for enterprise systems. OS
and Database independent
• Client-Server N-Tier model accessible from the Internet using
Java Web Start, which allows automatic self deployment of a
feature-rich client application. Online transaction processing
• Resilient to telecom breakdowns: guarantees that user
workspace and documents are restored after network
breakdown
• Digital signature, biometrics and strong authentication
• Use of bar coding, attachment of media files (e.g. scanned
invoice attached to the Customs declaration); I/O access to
multiple devices (like scanners, credit cards readers)
• Unique desktop for all users with intuitive document library
and ergonomic screens, easily updatable visual aspect
to include your “look and feel” with banners, logos and
personalized fonts
• Powerful document audit system, describing the full history
of any document with user names, actions and timestamps
• Broadcasting services supporting internal and external
emails, SMS upon specific events (e.g. assignment of
examiner)
• Data forgery prevention on database sensitive information
through the use of digital signature; SSL 1024b encryption
for client-server communication
• Virtualization proven: works perfectly well in virtualized
environments using any commercial solution
BENEFITS OVER YOUR LEGACY SYSTEM
• An ergonomic and intuitive desktop that minimizes
the learning curve: no hierarchical menus, all relevant
operations (e.g. declaration payment, assessment, exit
note, etc.) available when right clicking on the e-document
record (e.g. possible operations on a registered declaration:
assess, modify, cancel; on a paid declaration: post entry, exit
note, cancel)
• Mobile technology: (iPhone, iPad, windows mobile and
Android based devices) for online Revenue, dwell time,
transit checkpoints, e-payment and document tracking
(status of the declaration online). Rugged handheld or
tablet devices for examiners at the shed
• Integrated e-Payment interface which coordinates payment
transaction with commercial banks through the exchange
of secure, signed and encrypted XML files. Implementation
of e-Remittance to reconcile payments made at commercial
banks and amounts transferred to government accounts at
the Central bank
• Risk Management to allow fast and easy creation of risk
assessment criteria targeting all data elements from the
declaration and associated documents (Manifest, BOL,
regulatory agencies, etc.). Risk assessment based on
compliance indicators of stakeholders and combinations
of data elements (e.g. product-country); risk profiles and
criteria performance automatically updated from examiners
appraisal. Six default color channels including “scanning”
channel
• Valuation: database of reference prices with weighted
average reference values computed over previous
occurrences of product brand/ country of origin
combinations; specific values set from Internet, from local
retailer’s prices and from our value research centers
• For any Customs declaration on the desktop, we provide
online valuation range information: reference value of the
item, minimum and maximum values. Valuation risk criteria
at risk assessment level
• Offences database for importers and passengers who
committed fraud in the past, accessible from the declaration
to inspection officers and Post-Entry Audit Personnel.
Database entries contain a list of witnesses and penalties
assigned
10. ARMENIA
• Implementation of TradeWorldManager® (TWM) Single
Window and Customs Platform at the Customs Service of
the Republic of Armenia. TWM covers Customs clearance,
transit operations, risk management, Direct Traders Input,
electronic payment, national trade statistics and cross-
agency information exchange, ICT Support Center
• Other government agencies are integrated in the platform
and process licenses and permits for all trade operators.
These licenses are acquitted by Customs declarations
• Infrastructure improvement: creation of a Customs national
data center, setup of a national private Telecom network,
nation-wide deployment of workstations and printers for
Customs officers
BARHAIN
• Implementation of an Integrated Trade Facilitation System
(ITFS) for the Government of the Kingdom of Bahrain using
TradeWorldManager® as the platform for a new Customs
system and Single Electronic Window backbone
• The project encompasses the provision of
TradeWorldManager® as well as the installation of
GovernmentExecutiveVision. The system is used by all
economic operators including Regulatory Agencies and
other Ministries to approve licenses and exemptions online,
further acquitted by Customs declarations
• The system also provides features which address
regulations and procedures of the Customs Union of the
Gulf Cooperation Council (GCC) such as the electronic
compensation sheet used to calculate the revenue portion
to be claimed or transferred to other GCC countries
• Webb Fontaine provides the required set of
hardware and commercial software and undertakes
training sessions for Other Government Agencies,
Customs and the entire community of agents
Website: www.ofoq.gov.bh
BENIN
• Implementation of a Customs Reform and Modernization
Programme funded by the Millennium Challenge Account
(USAID/MCA), includes the drafting of a new Customs Act,
proposals for the reorganization of the Benin Customs
Administration and the revamping of all clearance
procedures
CAMBODIA
• Implementation of a Customs Reform and Modernization
Programme funded by the World Bank, involving the
implementation of Manifest, Warehousing, Transit and
Direct Trader’s Input modules
GHANA
Customs Valuation Compliance and Risk assessment.
• The program aims at evaluating transaction values of im-
ports from countries selected by the Government using our
valuation center based in Manila, Philippines as well as our
local resources in Ghana. Risk Assessment on these entries
is further used by Ghana Customs
Website: www.webbfontaine.com.gh
PROJECTS
Through a large pool of highly specialized experts, Webb Fontaine provides
the know-how that makes the difference.
11. NIGERIA
• Provision of IT & Telecom Infrastructure countrywide for the
automation of International Trade Transactions, constituting
the most modern government IT network of West Africa
boosting 70 satellite dishes, 60 radio frequency antennas
and more than 1000 computers
• Refurbishment of more than 120 Customs buildings
following seismic and fire prevention norms including
training facilities. Additionally, solar powered re-locatable
container-offices are deployed to distant sites
• Webb Fontaine Single Window implementation in Nigeria
called NICIS for Nigeria Integrated Customs Information
System is aTrade Portalwhich connects a number of national
agencies, namely the National Environmental Standards
& Regulations Enforcement Agency (NESREA), National
Bureau of Statistics (NBS), Federal Inland Revenue Service
(FIRS), Federal Ministry of Finances (FMF). Transactions
and applications are done on-line through NICIS and are
approved by agencies using the same platform
• NICIS comprises services such as user accreditation, trader’s
guide, Central Bank online forms, licenses and certificates
online requests as well as agencies regulations and
requirements
• Installation of the GovernmentExecutiveVision (GEV), for
the monitoring of revenue, cargo dwell time, Customs
performance and business intelligence analytics
• Administration of NCS integrated web portal (www.
Customs.gov.ng),which provides up to date statistics for the
Government and authorized economic operators (more than
200 statistical reports were developed by Webb Fontaine)
• Comprehensive Customs modernization and trade
facilitation program, introduction of the electronic payment
for Customs duties and penalties and electronic remittance
with all commercial banks and Central Bank
• Capacity building: comprehensive training program for
Customs officers and traders; more than 10,000 hours of
training delivered.
Website: www.trade.gov.ng
PHILIPPINES
Electronic to Mobile (e2M Project)
• Implementation of the entire Customs system and Customs
modernization project (e2m). Establishment of a national
version of TradeWorldManager® Single Window platform
to support all Bureau of Customs clearance operations
including import and export declaration processing, informal
entries, manifest management, transshipment operations,
raw materials liquidation, online release of containers
• Implementation of electronic payments, electronic manifest
submission by carriers, License and Clearance system
• Implementation of a Regional Information exchange Gateway
for exchanging export declarations and certificates of origin
between Philippines and other ASEAN countries
IVORY COAST
Destination Inspection services
• Setup of a “National Ruling Centre” for the Classification,
Valuation and Risk assessment of goods imported in Ivory
Coast. Services cover all goods imported in Ivory Coast by
air, sea or land and involve both Webb Fontaine offices in
Ivory Coast and Webb Fontaine Classification and Valuation
Centre (CVC) in Manila, Philippines.The ruling centre provides
Destination Inspection services with a strong capacity
building component for the Government which allows
Customs to take over 20% of additional transactions every
year with a view to become self-sufficient after 5 years.
Single Window Program
• Establishment of the National Single Window (NSW)
environment for foreign trade and development and
deployment of the electronic NSW trade portal called “Guichet
Unique pour le Commerce Extérieur (GUCE)”. E-services are
gradually incorporated into the NSW portal which will involve
a growing number of Government agencies over the next
two years.
Website: www.webbfontaine.ci / www.guce.ci
