1. Alicia Talbert
3718 Monacco Ct Alicia_talbert@hotmail.com Cell: (202)-718-9460
District Heights, Md 20747
Objective
An enthusiastic team player with over ten years experience as a receptionist and
customer service representative seeking a front desk position.
Professional Highlights
Administration/Organizational:
- Assisted in the maintenance and retrieval of research materials.
- Operated office equipment including photocopiers and fax machines.
- Answered telephones and forwarded calls.
- Entered and updated data to generate detailed reports.
- Researched various subjects using the Internet.
- Completed electronic searches and retrieved clients documents.
- Recorded, typed and distributed minutes of meeting.
Bookkeeping/General office:
- Experienced in cashier, Accounts payable/receivable, invoicing and preparing deposits.
- Skilled in general office duties,including answering phones,filing preparing
correspondence,compiling daily sales reports and greeting clients.
Communication/Customer Service:
- Provided customer service support via telephone
- Supplied detailed information on Internet services
- Communicated with clients in clear and concise manner
- Addressed inquires and resolved concerns
- Accomplished diverse assignments in group settings
- Developed a rapport with new and repeat customers
- Assisted customers with their purchases
- Provided information on products and services
- Retrieved documents upon client request
Technical:
- Acquired working knowledge of Windows Office Suite
- Familiar with several current computer software packages
- Practical experiences with different business machines

2. Expertise
Computers:
- Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint
- Worldwide Web
- MS Mail
- Medical Terminology
Office:
- Front Office Supervision
- Typing - 50 WPM
- Operated PBX telephone console
- Customer Service/Receptionist
- Scheduling/Appointment Setting
Professional Experience
07/2014 - Present Teacher
Kidz Factory Childcare Center
08/2014 -12/2014 Front Desk Agent/ Supervisor
Star Enterprise
11/2008 - 7/2009 Cashier
Shoe City
4/2006 - 11/2007 Front Desk Agent
Four Points Hotel
4/2005 - 10/2005 Front Desk Agent
Columbia Plaza Apartments
Graduate: Fairmont Heights High School - June 2004