1. Alicia K. Douglas
Resume
444 West Broad Street Birthplace: CA, USA
Falls Church, VA 22046 U.S. Citizen
Cell: (703) 36X-XXXX
Office: (202) 26X-XXXX Highest Job Grade (FAA): FV-0343-K
QUALIFICATIONS
§ Over 30 years of experience in aviation, with 19 years in both flight operations and
engineering/maintenance operations with various 14 Code of Federal Regulations (CFR) part 121 air
carrier operators, and 11 years at the Federal Aviation Administration (FAA), working in the Office of
Rulemaking and Aircraft Certification Service.
§ Diverse background in 14 CFR Part 121 air carrier operations, including: airline certification; en route
operations; flight crew training; regulation and compliance for flight operations, maintenance, and
engineering; maintenance operations; designees and delegated authority; and, technical process
development, implementation, and process accountability.
§ Skilled in research, program and process analyses, preparing reports and presentations, and writing
regulations, policies, guidance, processes and process improvements based on research and
analysis/findings.
§ Effective collaboration and negotiation skills, working with internal and external, domestic and
international stakeholders, foreign government agencies, and teams and working groups.
EMPLOYMENT
Federal Aviation Administration
Aircraft Certification Service
Planning & Program Management Division, Washington, DC 09/2012 to Present
Manager, Planning & Financial Resources Management Branch Job classification: FV-0343-K
Acting Manager 02/2012 to 09/2012
• Supervise eleven employees, five of whom are national team/program leads.
• Management responsibilities: Service-wide strategic and business planning and national evaluations;
planning and execution of Aircraft Certification Service (AIR) budgetary and financial activities; analysis of
AIR business plans and resource needs, and directing development of budget proposals based on those
analyses; preparing AIR budget formulation/execution/status submissions, executing enacted budgets
through financial operating plans, and monitoring financial transactions for consistency with Department
of Transportation, Federal Aviation Administration (FAA), Aviation Safety (AVS), and AIR policy, and the
financial operating plan.
• Management oversight of national AIR IT development projects and IT systems maintenance.
• Management oversight of, and advisor to, AIR National Teams: Budget Focal Points, Web Team,
SharePoint Team, and Labor Distribution Reporting Quality Assurance Representatives Team.
• Support to AIR Director and the Division Manager on matters related to integrated budget and business
performance planning and execution, evaluation, and resource management.
• Member and active participant of the Aircraft Certification Administrative Management Team, which
provides vision and direction for the service’s foundational business/services (e.g., human/employee
resources and labor relations, budget, staffing, planning, training, Accountability Board, etc.).
Awards & Recognition:
01/2014 Superior Performance
10/2013 Office of the Secretary of Defense Employer Support of the Guard and Reserve (ESGR)
Patriotic Employer Award

2. Alicia K. Douglas
Resume 2
Planning & Financial Resources Management Branch, Washington, DC 09/2007 to 02/2012
Web Content Program Manager and SharePoint Lead Job classification: FV-0301-J
AIR Web Content Program Manager
• Managed the national AIR Web Content Program.
• Provided leadership and guidance to the national AIR Web Team, established goals to develop, maintain
and improve AIR Web based information capabilities and, with the Team, developed annual work plans in
line with the AVS Web Plan and FAA Flight Plan/Destination 2025 activities.
• Developed and documented processes and provided clear and concise procedures to support the AIR
Web Team and AVS Web Team activities and business goals.
• Proactively worked to change how AIR and the FAA communicate, and rapidly provide, quality
information to employees, and to external users and stakeholders, in support of the FAA Flight
Plan/Destination 2025.
• Stayed abreast of emerging issues, including legislative requirements, government wide mandates, and
technological changes that affect AIR’s web presence.
• Served as AIR liaison to the AVS Web Content Team and the FAA Web Management Team which
included: helping to develop and maintain FAA website information architecture; promoting AIR’s
recommendations, best practices, ideas, concerns and needs at high level meetings; and, communicating
to the AIR Web Team policy, technical and general issues, technology updates, and the future direction of
AIR’s web content program.
AIR SharePoint (SP) Lead
• Developed AIR SP structural architecture to enable collaboration and information sharing, enhanced work
flows and processes, and provided leadership and guidance to the national AIR SP Team to develop and
maintain AIR SP sites within the structural architecture.
• Worked with AIR SP Team, AVS SP Program Manager, and participated as member of AVS SP Steering
Committee to determine standards for site development, use, maintenance, and implementation of new
technologies consistent with FAA web standards and guidelines.
• Developed, customized, and maintained AIR SP sites, including sites to support the Director (AIR-1),
Deputy Director (AIR-2), the Aircraft Certification Management Team (ACMT), AVS Management Team,
and cross-organization/national/international teams and working groups.
AIR IdeaHub Agent
• Represented AIR interests as member of AVS IdeaHub Team, and FAA IdeaHub Program Team.
• Coordinated AIR ideas for response, resolution, and/or implementation.
Planning & Program Management Division, Washington, DC 06/2008 to 09/2009
Acting AIR IT Business Liaison Job classification: FV-0343-J
• Communicated AIR information technology (IT) business needs to the IT Division (AQS-200) and worked
with them to ensure appropriate prioritization and funding for development, implementation, and
maintenance of AIR IT projects.
• Collaborated with AIR subject matter experts to determine and develop concept, functional requirements,
and boundary documents for IT tools development projects and for changes to existing IT tools.
• Significantly revised AIR Information Resource Management Governance Order to appropriately identify
and define AIR and AQS-200 roles and responsibilities throughout the Software Development Life Cycle
(SDLC) for all AIR information technology needs. Additionally, the revised order reinstituted the
Information Technology Steering Group (ITSG), and defined AIR business processes to support the ITSG
and AIR IT strategic goals based on business strategic goals and direction.
• Developed SharePoint site to automate AIR IT requests, development and implementation process. The
site provides transparency of projects to all stakeholders and allows AIR ITSG and the AIR IT Business
Liaison to identify opportunities to consolidate projects and to implement standardized processes, with the
intended result being fewer IT projects, reduced IT expenses, and improved information sharing.
• Concurrently fulfilled my responsibilities as AIR Web Content Program Manager and SharePoint Lead.

3. Alicia K. Douglas
Resume 3
Awards & Recognition:
08/2011 Monetary Award, Airworthiness Directive Implementation Aviation Rulemaking Committee and
Team Members
11/2010 Office of the Secretary, Transportation (OST), Secretary’s Award, IdeaHub Team
11/2010 FAA Administrator’s Recognition, IdeaHub Team
08/2010 US/Europe International Safety Conference Team Award
07/2010 Monetary Award; 08/2009 - Superior Performance Award; 07/2008 - Time Off Award
Aircraft Engineering Division 08/2004 to 09/2007
Management & Program Analyst, Fort Worth, TX (remote location) Job classification: GS-13
• Developed FAA Regulation and Certification (AVR) website for the Chief Scientific and Technical
Advisors (CSTA) – completed September 2004 (Division level business plan item).
• Developed Division and CSTA Knowledge Services Network (KSN) collaboration sites, completed
September 2004 (Division level business plan item).
• Division Web Team Representative, responsible to coordinate web compliance effort: web content
review/cleanup and migration/development of web pages to new standard (Congressional mandate; FAA
Order).
Awards & Recognition:
08/2005 Special Achievement Award, Monetary Award
07/2005 AIR National Team, Monetary Award
Office of Rulemaking 02/2003 to 08/2004
Senior Transportation Industry Analyst, Washington, DC Job classification: GS-13
• Collaborated with various FAA Lines of Businesses, other Service Offices, external stakeholders, and
other government agencies to develop and publish both significant and non-significant proposed and final
rules.
• Assigned to several priority rulemaking projects for the Office of the Secretary, Transportation (OST)
“Regulatory Agenda Spring-Cleaning.” Researched and dispositioned ten old proposed rules that had not
been published as a final rule, or withdrawn and closed – one of which was over 12 years old. Drafted,
processed, and provided for publication in the Federal Register, three ‘batch’ final rules that consolidated
and addressed the ten proposed rules.
Awards & Recognition:
08/2004 Letter of Recognition, OST Regulatory Agenda Spring-Cleaning.” Monetary Incentive Award
08/2003 Time Incentive Award
United Airlines
Maintenance Operations Division,
Engineering Airworthiness & Regulatory Compliance 05/1996 to 02/2003
Senior Staff Specialist, Regulatory Compliance, Washington-Dulles Airport, VA Job group: JG58
(Remote duty location - Main office, San Francisco International Airport, CA)
• Created a new Regulatory Compliance Technical Assistant position, developed and posted the job
announcement, interviewed, selected, and then supervised the Technical Assistant.
• Researched, reviewed, interpreted, summarized current and amended regulation, guidance, and policy to
ensure United Airlines (UA) Maintenance Operations Division (MOD) and Engineering (EG) awareness
and compliance. Ensured UA’s timely response to rulemaking and industry policy-making proposals.
• Developed a regulatory documents database to provide real time electronic document distribution,
tracking, and comments/feedback.
• Established open communications and processes for sharing regulatory information and mandates
affecting multiple UA organizations/divisions.

4. Alicia K. Douglas
Resume 4
• Prepared and submitted MOD requests for extension/renewal of existing exemptions [from specific
regulatory requirements] and provided quarterly reports to ensure division’s awareness of exemptions
activity status and currency.
• Assisted in the research and development of new requests for exemption for secondary barrier to the
cockpit for enhanced airplane security.
• Coordinated Safety Issues between EG, In-flight, Flight, and Ground Support divisions, and ensured EG’s
timely response to safety inquiries and completion of safety projects.
• Represented the UA EG, and provided/advocated UA’s viewpoints and position, at the Aviation
Rulemaking Advisory Committee - Organizational Delegation Authorization (ARAC-ODA) Working Group
meetings and at the Airline Transport Association - Airworthiness Engineering Committee (ATA-AEC)
meetings.
• Industry representative and participant in the FAA Delegation Option Authorization (DOA), Designated
Alteration Station (DAS), Special Federal Aviation Regulations (SFAR) 36, DDS Team efforts to draft
language and work through prototyping a new FAA Order for DOA, DAS, and SFAR36 delegated
authorities.
• Vice Chairperson, ATA Airworthiness Concern Coordination Subcommittee (ACCSC):
○ Worked with a ACCSC sub-team to rewrite ATA Spec 111 (Lead Airline process) to better address
industry airworthiness concerns and to incorporate language to allow for foreign manufacturer's and
regulatory authorities’ participation.
○ Conducted familiarization training on the process to manufacturers, FAA ACO offices, and operators.
○ Wrote process for UA to incorporate the use of the Lead Airline process internally.
○ Developed and conducted training to all UA Fleet Engineering and Engines and Powerplant
Engineering organizations.
• Member, Engineering Process Compliance Accountability Teams - FAA Mandates; Delegated Alteration
Station (DAS); and, Technical Document Routing System (TDRS)
○ Worked to map processes and identify/develop process improvements.
○ Drafted language for revisions to the Administrative Operating Procedures (AOP) Manual for both the
TDRS process and FAA mandates.
○ Developed DAS staff qualification and training criteria, and DAS processes for the new DDS DAS
Procedures Manual for compliance with the DDS Order.
○ Coordinated and scheduled FAA training for DAS staff, as required by the DDS Order.
○ Developed DAS Staff training records and database to track both company and FAA training
completed and recurrent requirements.
• DAS Engineering Coordinator to oversee the continuing qualification of current Engineering Authorized
Representatives (ARs) and Engineering AR Trainees and to oversee the selection and evaluation of
candidate Engineering ARs and Engineering AR Trainees.
• Developed, monitored, and maintained dashboards to highlight workload and track activity/status of
significant projects for the Chief Engineer and the Director of Airworthiness & Regulatory Compliance.
Developed/presented monthly dashboard reports to senior management.
• Developed "UA MOD and the FAA" course, required training for all UA EG employees. Conducted, on
average, three classes each quarter at UA maintenance facilities (San Francisco, Indianapolis, and
Oakland). Certificate, UA Engineering Instructor.
Flight Operations Division, Denver, CO 06/1989 to 05/1996
Senior Staff Coordinator, Flight Publications & Regulations Job group: JG57
Primary Responsibilities:
• Development and oversight of processes for proper maintenance, revision and distribution of UA’s Flight
Operations Manual (FOM) for use by all pilots, Dispatch, and Station Operations.
• Researched and reviewed source documents - U.S. Code of Federal Regulations, Aeronautical
Information Publications of foreign countries, etc. - and translated/summarized/rewrote into user friendly
information for use by UA line pilots, Dispatch, and Stations Operations to maintain safety and legality of
operations.

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Resume 5
• To prepare for newly introduced international operations, developed FOM sections/information for
international en route and fly-over procedures, and airport-specific information pages. Ensured UA’s
compliance with regulatory/operational requirements in all countries into which UA operated or had over
flight privileges.
Secondary Responsibilities:
• Budgets - Developed Management Performance Planning and Review Planning for Manager - Flight
Standards and Technical Support; calculated and prepared budget projections for Flight Publications
Department’s resources needs.
• Facilities - Determined proper and efficient use of office space and designed floor plan. Coordinated the
office space build-out with Building Maintenance personnel and outside vendors (phones, computer
network lines, etc.) and provided oversight of the project to completion.
• Local Area Network (LAN) Administration - Developed “LAN Team” concept for administration of the
Flight Center’s Macintosh computer network. Developed the LAN Training and Reference Manual.
Served as LAN Team Lead, jointly responsible with the team to troubleshoot problems, coordinate
required repair work, and determine computer/automation needs.
Awards & Recognition:
Earned four promotions in first six years of employment with UA.
1993 Flight Operations Division Special Achievement Award
1992, 1993, and 1994 (once each year): Employee of the Month, United Airlines Flight Center
1990 Voted honorary member of Airline Pilots Association local chapter (for pilot instructors) as
recognition for my work to support the efforts to establish the group/chapter.
Western Airlines
Administrative Assistant to Vice President, Flight Operations 01/1987 to 04/1987
and the Flight Attendants Manager, Los Angeles, CA
Temporary position; Assisted in all phases of the flight attendant merger transition, including AFA resolution of
issues related to contracts, schedules, and moving the flight attendant organization from Marketing to the
Flight Operations Division.
Vector Air Services, Inc. (VASI)
Vice President / Co-owner, Denver, CO 02/1986 to 12/1995
Self-employed (Sold business)
• Aviation contract training and consulting including: airline certification; development of technical manuals,
and policies and procedures for various airlines’ operations; company liaison with governing authorities in
various foreign countries (i.e., U.S., Russia, Sweden, China, So. America, etc.); flight crewmember
training worldwide, including initial, remedial, and recurrent training; crew resource management training;
initial operating experience and line checks with check airmen; and, flight crew resources.
• Developed and documented pilot training programs and liaised with FAA Flight Standards to ensure
continued compliance with regulations and related advisory circulars and guidance.
• Office/business management – Managed/handled daily operations including sales, negotiating/writing
contracts, managing/overseeing budgets/accounting/payroll, hiring/overseeing pilot instructors/check
airmen and other personnel.
Pride Air
Manager, Technical Publications and Records, New Orleans, LA
Base Administrator, Flight Operations, Fort Lauderdale, FL
Administrative Assistant to the Vice President, Flight Operations, New Orleans, LA 05/1985 to 02/1986
• Member of the airline’s certification team: Wrote Pilot Operations Manual; Aircraft Manual; Minimum
Equipment List and Configuration Deviation List; Before/After Flight Checklists; Safety Checklists and
Passenger Cards. Coordinated with FAA to develop carrier’s Operations Specifications.

6. Alicia K. Douglas
Resume 6
• Responsible for correspondence, and served as liaison to the FAA, DOT, ATC on matters of regulatory
compliance related to flight operations, flight crewmember training and records, and technical publications
and records.
• Flight crewmember and flight attendant schedules: Developed and coordinated flight crewmember and
flight attendant training schedules to ensure coverage of operations and at the same time availability for
training to ensure continuing crewmember qualification and regulatory compliance.
• Responsible for both pilot and flight attendant personnel assigned to the base, worked directly with, and
provided back-up coverage for, the Station Manager, the Domicile Chief Pilot, and the Flight Attendant
Manager.
• Developed accounting procedures and prepared budget projections, including manpower, for both the
Fort Lauderdale crewmember base and for the Technical Publication and Records department.
Air Atlanta
Assistant to the Senior Director, Flight Operations 09/1983 to 05/1985
and the Director of Training, Atlanta, GA
• Member of the airline’s certification and start-up teams, developed/maintained: the air carrier’s
operations specifications, the Pilot Operations Manual, Aircraft Manual, Minimum Equipment List,
Configuration Deviation List, and Before/After Flight Checklists.
• In collaboration with Director of Training, developed and documented pilot and flight attendant training
programs, and managed flight crewmember training schedules and records to ensure continuing
qualification.
• Coordinated with FAA, DOT, ATC to address matters concerning regulatory compliance, operational
procedures, pilot training, and matters concerning flight crewmember incidents/violations, etc.
• Ensured compliance with labor contract (ALPA) matters - contract provisions implementation and
grievance processes.
EDUCATION
Studied at University of Denver, Colorado; Florida Atlantic University/Palm Beach Community College, Boca
Raton Florida
REFERENCES available upon request.