1. PERSONAL SPECIFICATION
Experience of team working
During my employment in Lambeth I was a team leader for the post room where, I
supervised eight members of staff and a driver. My duties were to supervise the manual
logging of incoming post, also preparing daily dockets for outgoing post from all sections in
Olive Morris House, All these various responsibilities required delegation and monitoring
staff accuracy and meeting targets. I have had 11 years experience working in an office/
customer service environment. During this period, I had worked within various teams. As a
result I understand team dynamics and therefore, how to get the most out of the team, by
contributing, motivating and ensuring that the team objectives are met.
Awareness of social security benefits and the role of the council.
Since I have joined Lambeth in 1996. Am aware of several of social security benefits i.e.
jobseeker allowance, income support, incapacity, contribution-based jobseeker allowance,
state pension and disability allowance. The role of Lambeth of council is to apply this
applicable amount of social security benefit for their rent liability. The Lambeth council has
been give the responsible for running the housing and council tax benefit schemes by the
central government. The role of Lambeth is to maintaining the income of disadvantaged
group.
I have gained vast experience in both housing and council tax benefit legislation I have been
able to work in six different sections. I have been to Martin Ward in 2002 and have also
undertaken a benefit assessment training course on the Academy benefit system. However,
my clear understanding of legislation has helped me in working in all this various section
with different duties and responsibilities.
To ensure that the Lambeth corporate values of fairness, respect, excellence, service and
honesty are implemented at all the times in terms of personal behaviour and service delivery
Computer literacy and an ability to lean new ICT
I have a very good knowledge of computer packages through my academic and work
experience in various sections. I have been trained on academy system, Anite system, creditor
system, debtor system, Respond system in the complaint section, the old complaint system,
Appeal Microsoft access system, file tracker system, Microsoft words and excel applications.
However, as part of my job when leaving a place I have had to train new staff on how to use
the system.
Strong verbal and written communication skills.
With my previous post as indexing and pre-assessment officer I have participated in drawing
up a help desk aid for the team housing benefit and housing living.
My previous post as indexing and pre-assessment officer I always write to the claimants and
solicitor’s when necessary.
During my previous post of system administrator for the complaint section as part of my
duties, I use to deal with claimant’s enquiries on the phone, as part of the council priority is to
provide the community with an effective and efficient service.

2. Our customer care policy is to answer the phone after the first ring. As part of my job I had to
acknowledge the first stage complaint letter received when logged in to the database system
as part of our commitment to the community.
Team working demonstrates
With my current post as indexing and pre-assessment officer I have participated in drawing
up a help desk aid for the team housing benefit and housing living with some member of the
team. During my employment in Lambeth I was a team leader for the post room where, I
supervised eight members of staff and a driver. My duties were to supervise the manual
logging of incoming post, Also preparing daily dockets for outgoing post from all sections in
Olive Morris House, All these various responsibilities required delegation and monitoring
staff accuracy and meeting targets.
Communicating in writing
As part of my current job responsibility I write to claimants to notify them of suspension of
their claims and I also write to claimants to request for further information i.e. to sign the
application form as part of Lambeth policy declaration. I am an effective communicator;
therefore I am able to liaise well with all different sections of the benefit department as well
as other Lambeth departments in order to achieve organizational aims and objectives.
Planning and Managing Activities
As one of Home working staff I have to plan my work load every day without support by
myself to meeting the task given me by my manager with less supervision.
My current duties as indexing and pre-assessment officer are as follows: - indexing of historic
paper files according agreed procedures and quality standards. To carry out a quality check
on scanning document before indexing. Also to assisting in requesting urgent files from
Danka and to identity incorrect or mis-indexed document type on Anite, to report any
problem on Anite to my team leaders and IT section to be resolved. To carry out sequence of
system search on Academy and file tracker system. Offering valuable ideas at team meetings.
During my previous post as record maintenance officer I have in conjunction with my line
manager set up a system search team for backlog post. In order to link the post to the
appropriate file, I trained staff on the academy and file tracker system.
I am able to effectively manage my own workload and prioritise and I perform well under
pressure whilst maintaining professionalism at all the times.
Working with customers
In my previous job it is part of my duties to go to the customer service section to collect
application forms and proofs from Hostel representative and assist in completing the
application form and verification of the proof in accordance with BFVI compliance.
As part of my job I had to acknowledge the first stage complaint letter received when logged
in to the database system as part of our commitment to the community.
I am able to empathise with customers whilst still adhering to Lambeth operational policies. I
have the skills to diffuse sensitive situations with customers. I am also able to communicate
with them at a level that is appropriate to them individually without using jargon

3. Delivering Results
Theoretical knowledge of business statistic survey and sample was acquired at university. As
a statistician I have been working in conjunction with my team leader and line manager in
designing a specific type of stats required by the management to prepare weekly reports for
the team leaders, my manager and line manager.
I endeavour to motivate my colleagues and myself in order to ensure that operational/working
targets are achieved.
I am a highly motivated individual. I am confident that my qualifications and experience has
prepared me well for the duties of the advertised post. I am willing to undertake any training,
which will serve to enhance my skills and therefore, my performance in my job role
Respecting Diversity
I understand the ethnicity and diversity of the community we serve. In delivering high
quality services that focus on individuals' needs and represent value for money. Also, I am
aware of the legislation and Lambeth’s policy on diversity, tackling inequality and social
exclusion. I am able to interact with all customers and colleagues regardless of their diversity
status. Since I joined Lambeth we have been engaging more closely with Lambeth's citizens
so that people's needs are listened to and acted upon.