1. A L F R E D W A S H I N G T O N
Alfred.Washington1@Hotmail.com
(909)275-1708
SUMMARY
A professional Loan Administration Manager with a diversified background
in compliance and risk management in the financial services industry.
Strengths include analytical skills, problem-skills, communication skills, and
attention to detail. Successful in ensuring that policies and procedures
comply with regulatory and organizational standards. Works well under
pressure both independently and as part of a team in a deadline-driven, fast-
paced environment. Adapts quickly to changing conditions, while
exceeding stakeholder expectations.
Additonal areas of expertise in
 Foreclosure, Bankruptcy and REO
 Risk Assessment (OCC, FNMA, RECOR, ETC.)
 Quality Assurance and Quality Control
 Strategic Planning and Auditing
 Regulatory Compliance
 Report Writing and Presentation
PROFESSIONAL EXPERIENCE
2013-Current Wells Fargo Home Mortgage Santa Ana, CA
Loan Administration Manager
 Audit Manager for the Bankruptcy/Foreclosure Document Execution
 Mitigate civil, financial and reputational risk by auditing Motion’s for
Relief that are filed by outside counsel.
 Help create bankruptcy review process by analyzing governmental
guidelines and implementing into departmental process.
 Ensure compliance with OCC, FNMA, and RECOR through the
Exam process while implementing testing and new procedures.
 Identify potential issues and resolve by setting up projects and bringing
various business parteners together.
 Created various business tools that have reduced errors and increased
audit efficiencies by 25% over the course of last year.
 Increased team’s audit percentage to an average of 95% with a target
goal of 85%.
 Train, coach and facilitate learning workshops and instructional classes.

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2007-2012 Wells Fargo Home Mortgage Santa Ana, Ca
REO Loan Administration Manager
 Managed Real Estate Owned properties to re-market for investors.
 Increased audit results by creating macro which increased production
by 30% over the course of an year.
 Ensured compliance with Federal, State, and local guidelines.
 Assigned a network of Real Estate Agents and Appraisers to evaluate
properties to determine value for potential listings.
 Developed written procedures and worked through implemention.
 Monitored premarketing, evictions, asset management, and closing
functions.
 Provided training, coaching, and facilitation of procedures.
 Worked with investor approval authorites to list and sell properties.
2006-2007 Wells Fargo Home Mortgage San Bernardino, Ca
Accelerated Management Supervisor
 Experienced management by rotating to various internal departments
for quarterly rotations while being assigned supervisory functions.
 Review and recommend work flow procedures to make daily
operations more efficient.
 Manage personnel related activities including recruitment, counseling,
and development.
 Worked and assigned project management opportunities.
 Distribute and monitor work assignments and establish deadlines.
 Required to provide quanitative results by recommending solutions or
integrating new business practices in each rotation.
2003-2006 Wells Fargo Home Mortgage San Bernardino, Ca
Customer Service (Team lead)
 Provided customer resolution to questions and complexed issues
on mortgages ranging from orgination to payoff.
 Able to identify and understand customers situations to determine
the best value added products or services.
 Part of escalated resolution team that handled the most complexed
issues.
EDUCATION
1993-1998 Oakwood College Huntsville, Alabama
 Major Business Administration/Minor Communication 4 years of
courses completed

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