In just one and a half days, QlikView allowed AON to make data available from Salesforce.com, Peoplesoft, Oracle and Microsoft, as well as build three interactive, dynamic applications that offer end users tangible value.

1. QLIKVIEW AIDS AON GROEP SOLUTION OVERVIEW
Aon Groep Nederland BV
NEDERLAND WITH THE FULFILMENT Aon Groep Nederland bv is a
OF THE AON CLIENT PROMISE: division of Aon Corporation,
Chicago, USA. Aon provides
VALUE ADD & IMPACT businesses with risk
“In just one and a half days, QlikView allowed us to make management, insurance and
reinsurance brokerage.
data available from Salesforce.com, Peoplesoft, Oracle
and Microsoft, as well as build three interactive, dynamic Sector
applications that offer end users tangible value.” Financial Services
Industry
– Arjan (A.J.) van den Herik, Project Management Office Manager, Insurance
Organisation & Automation division, Aon Groep Nederland BV
Function
Executive, Sales, Marketing,
Service & Support, Web,
Operations, Finance, Quality
Management
Geography
The Netherlands
Aon Groep Nederland bv is a provider of risk management, insurance and
Challenges
reinsurance brokerage. Aon has 10 offices accommodating 1,900 employees
• o replace the manual
T
in the Netherlands. Its worldwide network with 61,000 employees spans
handling of information
approximately 600 offices in more than 120 countries. This makes Aon one of
requests with a self-service
the world´s largest financial service providers.
BI solution.
• o provide a tool using
T
Aon Client Promise which all lines of business
can base their operations on
Aon Nederland´s policy is geared towards the fulfilment of the Aon Client key performance indicators
Promise, which is fully focused on creating added value and impact. Crucial (KPIs).
aspects in this respect are investing in a 360 degree overview of clients and
Solution
their corresponding risk profiles, providing in-depth analyses and a powerful
Aon Nederland uses QlikView
execution.
across various organisational
The Organisation Automation division is highly aware of its role in the levels and departments.
fulfilment of the Aon Client Promise. “Our central focus lies on providing added Employees are able to cater
value, transparency, benchmarking, efficiency and market leadership. The for their information needs
current market requires businesses to quickly adapt to new conditions. The through self-service.
window of opportunity is becoming smaller and smaller. After evaluating the
way in which we offer added value in achieving the Aon business objectives,
we decided, at the beginning of 2011, to analyse what a Business Intelligence
solution might offer in terms of added value. An important additional criterion
for us was that the solution would cater for the requirements of the current
business landscape,” explains Arjan van den Herik, Project Management Office
Manager.
QlikView | Customer Success Story | Page 1

2. Benefits EVERY QUESTION GENERATES NEW QUESTIONS
• mproved customer
I The decision to implement a BI solution did not come out of the blue. Every
satisfaction through insight week, the Finance, Financial Planning Analyses and Decision Application
into critical success factors Support departments were spending various man-hours on manually handling
for management processes. information requests using Microsoft Excel and predefined wordbooks in
• reater effectiveness
G Oracle. Besides the long cycle from question to answer, the various reports
and efficiency as a result were sometimes lacking in uniformity. “From my background in the field
of a reduction in manual of BI, I know the importance of quick information provision across various
information requests. organisational layers,” comments Arjan van den Herik. “Every answer to a
• shift from reactive
A question will generate new questions. Statistical reports do not offer the right
to proactive and static solution. What is needed, is a flexible, interactive and associative BI solution
to dynamic information that can be quickly implemented. Because Aon Australia, Great Britain and
provision has taken Canada were already using QlikView solutions to their full satisfaction, we
place across the entire decided to invite QlikView to a Seeing is Believing (SIB) event.
organisation.
• ith a simple click of a
W AON DEVELOPED THREE QLIKVIEW APPS IN ONE AND A HALF
button, users can generate DAYS
and analyse financial Aon Nederland reserved three days for the SIB event. The objective was to
reports custom-built for make data from Salesforce.com, Peoplesoft, Oracle, Microsoft Excel and MS
various different reporting Access available via three dashboards. Arjan van den Herik: “What happened
structures. then defied belief. We spent just a single day on the development aspect, and
Data Source Systems only half a day on the visual layout of the dashboards. The office abounded
Applications: Salesforce. with rumours that we were working on something spectacular. When we
com, Microsoft Excel, presented the results of the SIB on Friday afternoon, the conference room was
Peoplesoft, Augeo (project filled to the rafters. Everyone was present, from the CIO to the financial board.
management) and ANVA/ I was hugely impressed with the fact that in the space of one and a half days
other back office systems. we were able to implement a QlikView server in the Aon network, make data
Database: Oracle, MS available from various sources and build three interactive, dynamic applications
Access, XLS, SQLServer that offer our end users tangible added value.”
OVERWHELMINGLY POSITIVE FEEDBACK FROM END USERS
After the Seeing is Believing event, the Organisation Automation division
was able to take six QlikView applications into production in just a few months
time. One of the apps is the Schademonitor [Damage Monitor]. This app
provides clear-cut insight into critical success factors of the damage claim
QlikView | Customer Success Story | Page 2

3. TIME TO VALUE handling process. This application provides a crucial contribution towards
achieving the broader ambition of the damage claim handling organisation
1½ day Schade Nederland: to bring the internal operations to a higher level in order
to create space for spending more quality time on clients. The Schademonitor
app provides insight into the number of damage claims, the lead time, the
Within just one and a half responsible agent, the industry, client, the damage status and the type of
days, we were able to install damage. The app allows end users to interactively explore claims to the most
the QlikView Server, make minute level of detail. In this way, the department can work more efficiently
data available from Oracle, and effectively and base its operations more on key performance indicators.
Peoplesoft, Salesforce.com This results in improved customer satisfaction and engagement. Arjan van den
and Microsoft Excel and Herik: “The feedback from end users at the damage handling department was
create the basis for three overwhelming. I received spontaneous compliments, such as “We can now
Qlikview dashboards. proactively inform clients on the status, lead times and the value of their claims
without having to depend on other parties!” and “We can provide transparent
insight into all available data with just a few clicks of a mouse!”
AON SHARED SERVICES DASHBOARD FOR GLOBAL AND
REGIONAL FINANCIAL REPORTING
According to Arjan van den Herik, one application that has quickly generated
a return on investment is the Shared Services Dashboard. This dashboard is
based on data from Peoplesoft and allows users to perform financial analyses
on various different levels. Arjan van den Herik: “When entering invoices in
PeopleSoft, we add a code that is interpreted by QlikView. This results in a
dashboard that lets users perform analyses on various levels, from the line
of business to international reporting structures. Thanks to the convenient
role-based authentication offered by QlikView, all stakeholders are exclusively
provided with insight into the data that is strictly relevant to their department
and role. With a simple click of a button, Line or Business managers can view
and analyse their performance versus budget. And with the same simplicity, we
can generate a report for our American headquarters, including an automatic
translation into the various different local reports.”
QlikView | Customer Success Story | Page 3

4. SALESFORCE.COM DASHBOARD
Another QlikView app developed by Aon Nederland is a Salesforce.com dashboard. Using
Qlikview’s Salesforce.com connector, data from Salesforce.com is combined with information
from Microsoft Dynamics (hour sheets) and Microsoft Excel (targets). The QlikView dashboard
for Salesforce.com allows users to analyse all CRM data at various different levels using
attractive graphs. It provides access to scorecards for each region and industry, combined
with historical data from Salesforce.com’s CRM system. Although the QlikView dashboard
for Salesforce.com has been developed for the Dutch market, Aon plans a roll-out in other
regions as well.
QLIKVIEW PROVES INVALUABLE
According to Arjan van den Herik, QlikView meets all the current requirements – and then
some. “A Business Discovery (BI) application should be a small-scale application that is
used for a specific purpose. It is important that end users can start using the application
independently based on a short learning curve. Proper authentication resources are also
important, as specific data must be presented to specific users. On top of that, the solution
has to be dynamic and associative. QlikView meets all these requirements, without the
involvement of long development cycles. Moreover, QlikView is very user-friendly and very
effective in combining various types of data sources (mash-ups). This results in entirely new
features and insights. Another unique aspect of QlikView is the ease with which various
QlikView apps can be made available on mobile devices. With QlikView on Mobile, our
QlikView users can just as quickly view and analyse relevant data on a laptop as on an iPad
or smartphone. With regard to the ROI, I dare say that QlikView is of major value to Aon.
Quantifying our cost savings or QlikView’s ROI doesn’t do the solution enough justice. After
all, how can one measure the true value of true Business Discovery, which helps the entire
organisation focus on KPIs, revenue growth and cost reduction?”
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QlikView | Customer Success Story | Page 4