Alex Mead

Peterborough, United Kingdom United Kingdom

Global Contact Centre Strategic Review Leader

Telecom / Mobile

Customer Experience Leader, with proven transformation and Leadership skills operating across Digital, Social Media, F2F & Contact Centre channels. Contact me on : +44 (0)7916 125344 or at alexmead@sky.com A Global Leader for Multi-channel Customer Experience design across all Digital & traditional touchpoints (Voice, E-Commerce, SMS, Field, F2F etc), including implementing the strategy for best use of CRM, ERP & NPS systems across Contact Centre, Digital Media, E-Commerce, PoS & Fulfilment channels. I have worked both locally and internationally across a range of industries, cultures and company types. Proven ability to set Customer Experience strategies, utilising Customer insight, ...